Kacper Ladaczynski

• Dealt with over 200+ customer/client emails regarding queries an hour daily, providing quality service, ensuring all emails had been replied to and all customs procedures were followed.
• Learned how to provide, read, and complete import and export customs documents on two separate apps within a short time span.
• Learned quality checking of documents from both the client/customer side and within the company, ensuring no issues during border processes with customs.
• Multi-tasking multiple phone calls throughout the day, as well as general duties, inbox management, client queries, and customs documents, ensuring quality service was provided and clients were happy.
• Handled cash transactions and financial records, maintaining accuracy in accounting practices.

I was responsible for all of the logistics on my projects assisting the Construction manager as well as Project manager to meet deadlines on busy refurbishment projects as well as a few new builds from the very start to finish. Projects ranging from £50k - £1m for clients all around Central London.

• Resolved employee conflicts in most efficient manner and while following all company protocols.
• Directed daily operations to achieve maximum efficiency and productivity.
• Maintained required inventory levels at minimal cost.
• Engaged in safety, training and mental health awarness days
• Achieved 0 reportable accidents and incidents over the course of 3 years
• Reduced equipment rental and material cost, where and as need be
• Successfully managed the delivery of project milestones leading us 3-4 weeks ahead of schedule on 5-6 projects
• I Achieved multiple 93%+ regarding internal HSE reports through communication and quality keeping ensuring us a good relationship and more projects in the future with them
• Developed dust mitigation and manual handling methods through mechanical means
• Minimising damage and defects throughout the project ensuring care and prevention is always applied.
• Managed a team of up to 8 Personel under me making sure day by day operations were smooth
• Managed projects with up to 60+ Contractors/People a day
• Delivered training and mentoring for future supervisors to take on additional responsibilities
• Created digital and physical inspection protocals that improved quality verification and documentation