Kacper Kopanski
Warrington,Cheshire
Summary
Dedicated professional with expertise in customer education and onboarding, client-focused approaches, and helpdesk operations. Bilingual and adept at cash handling, sales expertise, and familiar with company policies. Committed to enhancing customer satisfaction and operational efficiency while pursuing opportunities for career growth.
Overview
2
2
years of professional experience
Work History
Customer service representative
William Hill
Warrington, Cheshire
09.2023 - Current
- Enhanced communication channels through regular updates on company policies and promotions.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Collaborated with sales team to maximise product visibility and sales.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Facilitated customer loyalty programmes to enhance customer retention.
Education
Bachelor of Business Administration - Marketing
Manchester Metropolitan University
Manchester 09/2022 - 05/2025
Skills
- Customer education and onboarding
- Client-Focused approach
- Helpdesk operations
- Bilingual
- Familiarity with company policies
- Cash handling
- Sales expertise
Languages
Polish
Fluent
English
Fluent
References
References available upon request.
Timeline
Customer service representative
William Hill
09.2023 - Current
Bachelor of Business Administration - Marketing
Manchester Metropolitan University
09/2022 - 05/2025
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