Summary
Overview
Work history
Education
Skills
Languages
Timeline
Receptionist

Kacper Klempas

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

4
4
years of professional experience
3
3
years of post-secondary education

Work history

Receptionist

Fit Club
Redditch, Worcestershire
01.2023 - Current
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Collected and distributed incoming mail, employing strict confidentiality throughout.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Reduced waiting times through effective time and resource management.
  • Delivered front of house duties with warm and professional manner.

Customer Service Assistant

Halfords
Redditch, Worcestershire
09.2021 - 12.2023
  • Worked effectively in fast-paced environments.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Adhered strictly to policies and procedures for continued company compliance.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Proven ability to learn quickly and adapt to new situations.

Customer Assistant

Sainsbury's
Redditch, Worcestershire
07.2019 - 09.2021
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Gained strong leadership skills by managing projects from start to finish.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Identified issues, analyzed information and provided solutions to problems.
  • Proven ability to learn quickly and adapt to new situations.

Education

GCSEs - General

Trinity High School and Sixth Form Centre
Redditch
09.2016 - 07.2018

NVQ Level 2 - Sport

North East Worcestershire College
Redditch
09.2018 - 01.2020

Skills

  • Telephone skills
  • Correspondence distribution
  • Customer service
  • Organised and reliable
  • Conflict resolution
  • Record-keeping and bookkeeping
  • MS Office proficiency

Languages

Polish
Native

Timeline

Receptionist

Fit Club
01.2023 - Current

Customer Service Assistant

Halfords
09.2021 - 12.2023

Customer Assistant

Sainsbury's
07.2019 - 09.2021

NVQ Level 2 - Sport

North East Worcestershire College
09.2018 - 01.2020

GCSEs - General

Trinity High School and Sixth Form Centre
09.2016 - 07.2018

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Kacper Klempas