kacper juszczak

London,Eng

Summary

Friendly and driven professional with strong communication and customer service skills, coupled with knack for problem-solving. Proven abilities in managing customer interactions and providing exceptional service. Committed to enhancing guest experiences and fostering welcoming environment. I strive to ensure to report any suspicious activity and deal with it accordingly. I like to make sure everyone is safe while enjoying their stay no matter where i am.

Overview

years of professional experience

year of post-secondary education

Certification

Work history

Front of house team member

Oliver Bennet

London, England

02.2022 - Current

Maintained high standards of customer service during peak times.
Handled complaints effectively, resulting in increased customer satisfaction.
Assisted guests with queries or requests for optimal guest experience.
Communicated effectively with kitchen staff to ensure timely delivery of meals.
Contributed to team success by maintaining cleanliness and organisation in work areas.

Education

Food & Beverage Service Level 2 - Hospitality

Institute for Apprenticeships &Technical Education

London

02.2022 - 07.2023

Skills

Customer Service
Customer experience
Composure under pressure
Active listening

Customer complaint management
Positive and approachable
Clear communication

Certification

Emergency First Aid at Work

LASER Level 2 Award for Door Supervisors in the Private Security Industry at Scotton Security Training

Timeline