Kacie Gill
St Neots,Camb
Summary
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Energetic Child Carer with natural talent for nurturing and creating engaging, safe environments. Successfully fostered positive relationships with children and parents, leading to improved developmental milestones and increased satisfaction. Known for introducing creative activities that support emotional and social growth.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Hard-working, with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Friendly and patient professional with background in customer service and excellent communication skills, coupled with strong ability to teach and guide learners. Adept at creating supportive learning environment and tailoring instruction to individual needs. Committed to fostering safe and confident drivers in health care or child support role.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work History
Nursery practitioner
Grove Villa
Godmanchester, Cambridgeshire
11.2022 - Current
- Enhanced emotional development of children with use of empathy-focussed group activities.
- Promoted inclusivity within the classroom using diverse teaching materials and practices.
- Collaborated closely with other practitioners to create engaging lesson plans catered to different learning styles.
- Ensured a safe, nurturing environment for children through consistent supervision and careful monitoring of play areas.
- Participated actively in team meetings and trainings; stayed updated on latest childcare best practices.
- Managed child behaviour effectively resulting in harmonious learning environments.
- Cultivated positive relationships with parents and carers; kept them informed about their child's achievements and areas for improvement.
- Maintained clean, safe play environments, disinfecting toys and surfaces regularly.
- Handled nappy changes and baby feeding while keeping detailed log sheets.
- Applied paediatric first aid and managed incidents with calm and composure.
- Supervised and supported children during meal times with strict attention to detail to mitigate risks.
- Developed tailored nutritional advice for diabetic patients, promoting healthier diet choices.
- Collaborated with dieticians to provide individualised meal plans for diabetics.
- Delivered diabetic foot care education, reducing incidence of complications.
- Provided support to SEN students, enhancing their academic journey.
- Conducted staff training on SEN best practices, improving overall school provision.
- Facilitated group activities to promote social interaction among SEN students.
- Performed first aid when necessary, maintaining crew health and morale.
- Improved understanding of verbal instructions by creating visual aids for autistic children.
- Provided basic first aid as required maintaining child health under supervision from qualified professionals.
Receptionist
My Dentist
Saint Ives, Cambridgeshire
01.2022 - 09.2022
- Coordinated office supplies orders to keep necessary materials available at all times.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Assisted with administrative tasks, improving overall functionality of the office.
- Managed phone calls, resulting in effective communication flow within the company.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Maintained an organised reception area for a professional business environment.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Handled appointment scheduling to ensure smooth daily operations.
- Completed data entry tasks whilst adhering to strict deadlines.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Shop assistant
Budgens
Offord Cluny, Cambridgeshire
01.2020 - 01.2022
- Greeted every customer warmly, promoting friendly atmosphere.
- Coordinated closely with management on shop floor layouts and visual merchandising.
- Completed restocking swiftly post delivery arrival to ensure immediate product availability.
- Communicated effectively with suppliers on delivery schedules, ensuring timely replenishments.
- Upheld company policies whilst dealing with returns and exchanges.
- Collaborated effectively with team members during busy periods.
- Ensured customer satisfaction by providing attentive service and handling complaints professionally.
- Assisted customers in finding desired items to enhance their shopping experience.
- Built rapport with frequent shoppers to foster loyal customer base.
- Maintained clean, appealing shop environment for comfortable shopping experience.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Received and processed product returns.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
- Totalled bills using maths skills and maintained accurate till count.
Dance teacher
SJ School of dance
Saint Neots, Cambridgeshire
05.2018 - 01.2022
- Worked closely with other faculty members to coordinate inter-disciplinary performances.
- Utilised music effectively to enhance the rhythm understanding amongst students.
- Promoted health and safety in all dance classes, reducing risk of injury.
- Maintained regular communication with parents regarding student progress and areas of improvement.
- Fostered a positive learning environment with a focus on creativity and self-expression.
- Prepared pupils for local dance competitions, boosting their public performance confidence.
- Choreographed dance pieces for recitals and productions.
- Encouraged students to explore their own artistic style, fostering individuality and creativity.
- Choreographed and demonstrated new routines to build dancer enthusiasm and enhance skill sets.
- Gave personalised feedback to help individuals improve performance and identify areas for further practice.
- Adapted teaching to suit students of varying ages and abilities.
- Prepped students for formal auditions and exams, helping students to achieve success.
Administrator
EAG Specialist Cars
Offord Cluny, Cambridgeshire
10.2020 - 10.2021
- Facilitated internal communications with clear and concise memos and bulletins.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Managed office supplies inventory, ensuring readiness for all projects at any given time.
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Enhanced team productivity for better project completion rates through effective schedule management.
- Monitored inventory needs and worked with procurement team to facilitate supply chain operations.
- Took meeting minutes and distributed to core staff for effective inter-office communication.
Education
GCSEs -
Longsands
Saint Neots, Cambridgeshire 09.2014 - 06.2019
NVQ Level 2 - Make up
CRC
Cambridge, Cambridgeshire 09.2019 - 06.2020
NVQ Level 2 - Customer service
CRC
Cambridge, Cambridgeshire 09.2020 - 10.2021
NVQ Level 3 - Child education
Cambridgeshire council
Cambridge, Cambridgeshire 10.2023 - 03.2025
Skills
- Safeguarding policy enforcement
- EYFS understanding
- Making learning resources
- Children'S personal hygiene supervision
- Creativity in teaching
- Leadership in play activities
- Sensory play coordination
- Child-Centred approach
- Baby care competency
- Implementing child protection protocol
- Outdoor safety procedures
- Health and safety expertise
- SEND individual support plans
- Food hygiene and meal planning
Timeline
NVQ Level 3 - Child education
Cambridgeshire council
10.2023 - 03.2025
Nursery practitioner
Grove Villa
11.2022 - Current
Receptionist
My Dentist
01.2022 - 09.2022
Administrator
EAG Specialist Cars
10.2020 - 10.2021
NVQ Level 2 - Customer service
CRC
09.2020 - 10.2021
Shop assistant
Budgens
01.2020 - 01.2022
NVQ Level 2 - Make up
CRC
09.2019 - 06.2020
Dance teacher
SJ School of dance
05.2018 - 01.2022
GCSEs -
Longsands
09.2014 - 06.2019
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