Kachi Elum

• Proficiently interacted with stakeholders and maintained clear and concise communication regarding service desk operations at all stages of support and service delivery.
• Acted as the customer's primary contact, diligently logging and resolving technical incidents and requests via NFON and email, ensuring adherence to established service level agreements.
  Maintained comprehensive ownership of customer tickets, ensuring a consistent communication line and navigating problem-solving processes to resolve issues, preserving customer satisfaction.
• Collaborated with various technical support teams, leveraging collective knowledge and expertise to devise efficient strategies for complex problem resolution and enhancing collaborative problem-solving.

Noteworthy Achievements:

• Collaboratively contributed to the successful implementation of a new communication strategy within a project team, resulting in a notable 20% increase in stakeholder satisfaction scores.
• Took clear and actionable steps, resulting in a 95% project completion rate within established timelines.
• Significantly enhanced customer interactions and overall satisfaction.

• Developed project plans, translating client objectives into actionable steps for effective execution.
• Conducted meticulous assessments of project requirements, aligning them precisely with client specifications
• Collaborated closely with cross-functional teams and leaders, actively contributing to the resolution of technical support cases, offering valuable assistance to team members and managers.
• Orchestrated project blueprints by formulating actionable steps, culminating in the successful achievement of client objectives and the realization of their goals.
• Achieved premium design standards, elevating the visual appeal and usability of projects, ultimately contributing to enhanced user experience and client satisfaction.

Noteworthy Achievements:

• Conducted thorough assessments of project requirements, achieving a 98% alignment with client specifications, reducing the need for costly revisions and client dissatisfaction.
• Contributed to a 30% reduction in unresolved technical support cases, enhancing overall customer satisfaction

• Diligently observed and recorded significant behavioral cues, contributing to a comprehensive understanding of individual well-being
• Maintained unwavering vigilance in overseeing vital information within daily reports, incident records, and communication logs
• Proactively demonstrated a heightened sensitivity to signs of distress and abuse, prioritizing the well-being of young individuals in safeguarding efforts.

Noteworthy Achievements:

•Achieved an impressive 85% enhancement in safeguarding and well-being processes through efficient management and response strategies, reflecting a commitment to continual improvement and care excellence.

• Contributed substantially to the organization's dedication to safeguarding and improving the well-being of individuals in our care.

• Engaged proactively with customers, providing effective solutions to address their inquiries and concerns.
• Efficiently completed digital and administrative assignments in response to customer service inquiries, ensuring a seamless customer experience.
• Proficiently addressed written customer queries within a ticketing system, guaranteeing timely and accurate responses.
  Interacted with customers through chat portals, delivering real-time assistance and support with a focus on exceeding expectations.

Noteworthy Achievements:

• Consistently exceeded response time targets by skillfully handling written customer queries within a ticketing system, demonstrating a commitment to prompt and high-quality customer service.
• Played a vital role in maintaining high customer satisfaction levels through effective communication and problem-solving, contributing to the organization's reputation for exceptional customer support.

• Proficiently handled digital and administrative tasks related to customer service inquiries.
• Engaged with IKEA customers to effectively address complaints and inquiries, simultaneously overseeing online orders.
• Provided informative responses to incoming calls, offering insights into IKEA's products and services.
• Maintained customer communication channels and correspondence accounts with care and attention.

Noteworthy Achievements:

• Streamlined the online order management process, reducing order fulfillment time by 20%, resulting in improved customer experience.