Kacey Barker
Nuneaton
Summary
Dynamic professional with a strong foundation in communication skills, public speaking, and leadership. Demonstrates exceptional problem-solving abilities and remains calm under pressure, effectively managing public relations and team building. Skilled in upselling and resourcefulness, with a focus on achieving organisational goals through strategic initiatives.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work history
Head Of Customer Management
Eskuta Ltd
Nuneaton
04.2019 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organised deliveries and logistics
- Put orders through to production
- Manage Customers contracts
- quick at solving problems
- Managed my own team
- Supported team by demonstrating respect and willingness to help.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Displayed energy and enthusiasm in fast-paced environment.
- Completed customer orders with speed and accuracy.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied positive customer service approach to increase satisfaction levels.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
- Managed employees attendance and annual leave
- Handling money
Apprentice Sales Assistant
Joco Interiors
Nuneaton, Warwickshire
07.2017 - 03.2019
- Delivering high levels of service, from greeting every customer, to supporting them to finding what they are looking for by using depth product knowledge, to taking payments .
- Influencing customers purchasing decisions to meet sales targets.
- processing deliveries, merchandising and creating exciting new seasonal displays
- stocktaking
- working as a team
- adhering to health and safety and consumer legislation
- Strengthened understanding of business operations by actively listening during briefings and trainings.
- Maintained clean and safe working environment, enhancing overall efficiency.
Education
Level 3 Business Administration - Business Administration
Apprenticeships & Technical Education
Nuneaton, Warwickshire 04.2019 - 09.2020
GCSEs - Retailer
Institute for Apprenticeships
Warwickshire 09.2017 - 03.2019
GCSEs - Retail
City & Guilds
Warwickshire 09.2017 - 12.2018
GCSEs - Maths
OCR
Warwickshire 01.2018 - 01.2019
GCSEs - English
AQA
Warwickshire 01.2018 - 06.2018
GCSEs - Art and Design
Higham Lane
Nuneaton, WarwickshireGCSEs - Health and Social Care
Higham Lane
Nuneaton, WarwickshireGCSEs - IT
Higham Lane
Nuneaton, WarwickshireSkills
- Calm under pressure
- Problem-solving
- Communication skills
- Public speaking
- Team building
- Leadership
- Resourcefulness
- Public Relations
- Upselling
Timeline
Head Of Customer Management
Eskuta Ltd
04.2019 - Current
Level 3 Business Administration - Business Administration
Apprenticeships & Technical Education
04.2019 - 09.2020
GCSEs - Maths
OCR
01.2018 - 01.2019
GCSEs - English
AQA
01.2018 - 06.2018
GCSEs - Retailer
Institute for Apprenticeships
09.2017 - 03.2019
GCSEs - Retail
City & Guilds
09.2017 - 12.2018
Apprentice Sales Assistant
Joco Interiors
07.2017 - 03.2019
GCSEs - Art and Design
Higham Lane
GCSEs - Health and Social Care
Higham Lane
GCSEs - IT
Higham Lane
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