Kabish Shakya
Wembley,Middlesex
Summary
Dedicated professional with strong leadership and communication skills, excelling in high-pressure environments. Demonstrated ability to enhance team performance and achieve ambitious goals. Quick decision-maker with a competitive spirit, consistently improving performance metrics. In-depth knowledge of the commercial landscape, driving results through strategic ambition.
Overview
25
25
years of professional experience
5
5
years of post-secondary education
Work history
Manager
Ikea
Greenwich, London
03.2023 - Current
- Led day to day operation of high volume retail department ( Home organisation, Cooking, Eating) with annual turnover of 10m. Ensuring safe, efficient trading and consistently strong customer experience.
- Took full accountability for core operational KPIs including sales growth, labour planning, productivity, waste reduction, shrinkage control and stock availability.
- Planned and controlled labour budgets in line with trading patterns, balancing cost efficiency with service delivery and operational standards.
- Drove sales and long term profitability by using sales data, customer insight and commercial activities to optimise product availability, space and presentation.
- Used IKEA performance tools and sales steering routine to analyse results, prioritise action, and deliver improvements in sale, service, and operational performance.
- Maintained high standards of health and safety, compliance and safe systems of work though visible leadership, routine checks and colleague coaching.
- Led, motivated and developed multi disciplinary team including commercial managers, interior designers, visual merchandisers and in store logistics colleagues.
- Held direct accountability for forecasting, stock accuracy, delivery flow, replenishment routine and execution of all visual and commercial concepts end to end.
- Supported customers across all sales channels, resolving issues effectively and creating solution encourage repeat visits and increased spend.
- Proactively identified and secured new business opportunities, increasing trade and bulk sales through local engagement and targeted activities.
- Led with deliver and develop mindset, balancing performance delivery with continuous improvement, coaching and succession planning.
Team leader
Ikea
Greenwich, London
03.2022 - 02.2023
- Responsible for over seeing day to day running department of Textile, Bedding, Bath-shop and Rugs.
- To deliver exceptional customer service in fast pace and consistently changing retail environment and ensuring all staff is sufficiently geared to this. Happy customer flow 4.5 score
- Responsible for delivering department KPI's and to ensure all KPI indicators have been met.
- Coaching and developing existing staff by creating their personal development plans and keeping them close to business. Supporting with all their training needs and also having succession plan in place for future talent.
- Enforcing loss prevention policies and awareness on floor to control shrinkage. Managed to achieve target by taking new measures and steps.
- Responsible for all aspect of Health and Safety by ensuring Risk Assessments are up to date and all colleagues are aware of following risk assessments.
- Ensuring that service culture has been embedded within ream. Engaging and inspiring team to put customer first and dealing with any customer complaints professionally.
Co-worker
Ikea
Wembley, London
03.2018 - 02.2022
- Checking on targets, adjusting where necessary and investigating invent issues.
- Implementing all operational standards of department, ensuring all colleagues understands procedures and are able to comply appropriately.
- Maintaining department up to standard everyday.
- Ensuring that customers are provide with quick, easy and enjoyable shopping experience.
- Was responsible for phase in and out of all seasonal products and working together with virtual merchandisers, interior designers, internal logistic team.
- Performed daily equipment checks for uninterrupted operations.
- Was responsible in training new hires for quick acclimatisation to work environment.
Property Assistant
CBRE
Hong Kong, Hong Kong
11.2014 - 11.2017
- Assisted in managing property enquiries and tenant communications to ensure smooth operation.
- Coordinated property inspections and maintenance schedules to uphold property standards and tenant satisfaction
- Monitored property conditions and reported maintenance needs to ensure properties remain in excellent condition.
- Coordinated repair works swiftly, reducing downtime in property usage.
- Assisted in resolution of tenant queries to ensure satisfaction.
- Ensured all properties complied with health and safety regulations protecting both landlord and tenant interests.
- Maintained high standards of cleanliness across all managed properties.
Security officer
Kai Shing Management Service
Hong Kong, Hong Kong
04.2014 - 10.2014
- Responded quickly to any disturbances or incidents on site whilst maintaining professional calmness.
- Ensured smooth traffic flow in car park by directing vehicles efficiently.
- Coordinated with other officers on shift changes smoothly and effectively.
- Conducted routine inspections of fire extinguishers, maintaining readiness for emergencies.
- Provided assistance during fire safety checks, improving overall workplace safety.
- Checked identification of visitors thoroughly to prevent unauthorised entries onto premises.
- Wrote detailed incident reports, facilitating ongoing improvements in security protocols.
- Assisted in emergency evacuation drills, ensuring all staff understood procedures.
- Supervised visitor sign-in process meticulously; ensured accurate record keeping.
- Collaborated with local law enforcement agencies for enhancing site security measures.
Managing Director
Kabish Art Palace
Lalitpur, Nepal
01.2001 - 01.2014
- Responsible for over-seeing day to day running of production and sales specialising in silver jewellery and handicrafts.
- Was responsible for expanding business by exploring different market, age group, culture and changing fashion trend.
- Was responsible to over look with supply of raw material and necessary tool and are always available to run production smoothly.
- Secure new clients through targeted marketing campaigns and maintaining existing clients.
- Implemented cost-saving measures for financial stability.
- Streamlined supply chain management, ensuring timely delivery of products.
- Oversaw financial operations for fiscal control and profitability.
- Facilitated training programmes to improve employee skills and capabilities.
- Developed effective business strategies for sustained growth.
- Delivered high-quality services by maintaining customer focus at all times.
- Turnover $600K staff 30
Education
Bachelor of Business Administration - Economics, Finance and Account
NCBS
Kathmandu/Nepal 06.1998 - 06.2001
A-Levels - Economics, Account, Maths, Finance
Modern Indian School
Kathmandu/ Nepal 06.1996 - 02.1998
Skills
- Inspirational leadership
- Team collaboration
- Communication skills
- Sales performance evaluation
- Staff development
- Conflict resolution
- Lead by example
- Sales analysis
- KPI tracking
- Profit and Loss Analysis
- Competitor analysis
Timeline
Manager
Ikea
03.2023 - Current
Team leader
Ikea
03.2022 - 02.2023
Co-worker
Ikea
03.2018 - 02.2022
Property Assistant
CBRE
11.2014 - 11.2017
Security officer
Kai Shing Management Service
04.2014 - 10.2014
Managing Director
Kabish Art Palace
01.2001 - 01.2014
Bachelor of Business Administration - Economics, Finance and Account
NCBS
06.1998 - 06.2001
A-Levels - Economics, Account, Maths, Finance
Modern Indian School
06.1996 - 02.1998