Kaan Ozbasoglu
London
Summary
I'm a hardworking, reliable, passionate, optimist, and disciplined Durham University graduate with a BAs Economics Degree. My first work experience was as a commercial banking intern at Odeabank, one of the leading banks in Turkey, where I demonstrated my analytical, communication, and teamwork skills. Currently, I work as a Customer Relationship Officer at Isbank in London, managing account opening processes, conducting detailed due diligence, and providing exceptional customer support. I efficiently use both Turkish and English to assist a diverse client base, ensuring compliance and addressing any suspicious activities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Relationship Officer
Isbank London
London
03.2024 - Current
- Managed comprehensive account opening processes, including Customer Due Diligence (CDD) and ID
checks for high-risk Turkish customers, ensuring thorough checks for money laundering activities. - Conducted detailed reviews of Source of Funds (SoF) and Source of Wealth (SoW) documents, complemented by extensive web searches to verify customer information.
- Provided exceptional customer communication and support during account opening processes,
addressing ad hoc enquiries, and assisting with various banking needs. - Monitored and updated fixed term deposit rates regularly to maintain accurate and current information.
- Handled personal and mortgage loan payments from customers, managing both standing orders and direct debits efficiently.
- Printed debit cards through our systems and ensured timely delivery to customers.
- Assisted foreign customers with connections to Turkey in opening accounts, utilizing both Turkish and -
English languages efficiently to serve a diverse client base. - Acted as the first point of contact for reviewing suspicious activities in transactions, assessing risks, and
reporting to the financial crime department when necessary.
Commercial Banking Summer Intern
Odeabank
06.2023 - 09.2023
- Monitored market trends and presented data in charts, graphs, heat maps and presentations utilizing excellent analytical techniques.
- Become a productive and trustworthy team member by preparing presentations about the concept of "required reserve" using PowerPoint throughout the internship, which was vital due to the concept being unexplored and challenging to grasp and sharing the knowledge I gained from my research with my colleagues.
- Formed professional connections with the clients of the bank and my colleagues by communicating in a confident, concise, and articulate manner.
- Enhanced my Excel skills by mastering essential functions, including COUNTIF, VLOOKUP, XLOOKUP, SUMIFS, and advanced financial functions such as conducting sensitivity analysis, creating a Profit and Loss (P&L) Statement, and utilizing IRR and PMT functions.
- Observed how my upper-tier colleagues react to sudden changes in new regulations imposed by the Turkish Central Bank and how they communicate with the clients, implementing the techniques I got taught in my networking method.
- Reviewed expense reports and accurately reconciled them with receipts, easing the burden which my team members experienced.
Summer Accounting Intern
Danone
06.2019 - 08.2019
- Employed in the department of accounting and finance and managed to understand the organizational structure of the department
- Assisted the team by creating slideshow presentations in PowerPoint.
- Created dynamic spreadsheets using knowledge of Microsoft Excel formulas.
- Maintained healthy, proactive relationships with all team members, achieving productivity and quality targets as well as organizational objectives.
- Got acquainted with concepts such as income statements, balance sheets, cash flows statements, accounts receiveables and payables which increased my attention to detail and allowed me to participate in the mathematical side of the business.
Education
International Baccalaureate Diploma - Economics
SEV American College
Bachelor of Arts - Economics
Durham University
09.2023
Skills
- Data management
- Client Relationship Management
- Presentation
- Communication
- Microsoft Excel
- Microsoft PowerPoint
- Financial Accounting
- Problem Solving
Certification
- IB DIPLOMA
- SAT CERTIFICATE
- IELTS CERTIFICATE
- ACCA (ongoing)
Languages
English
Proficient (C2)
Turkish
Native
Timeline
Customer Relationship Officer
Isbank London
03.2024 - Current
Commercial Banking Summer Intern
Odeabank
06.2023 - 09.2023
Summer Accounting Intern
Danone
06.2019 - 08.2019
International Baccalaureate Diploma - Economics
SEV American College
Bachelor of Arts - Economics
Durham University