K Tarun
Customer Service Manager
London
Summary
Proven leader in customer service management at Entain, adept at resolving complex issues and enhancing client satisfaction through expert complaint resolution and CRM. Skilled in JIRA and Agile methodologies, I significantly improved project efficiency and fostered strong client and team relationships. Achievements include boosting client satisfaction and streamlining communication for timely issue resolution.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Entain
Feltham, United Kingdom
11.2022 - Current
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Patent Illustrator
Sagacious IP
Nagpur, India
10.2020 - 01.2021
- Improved project efficiency by providing detailed sketches and revisions promptly based on client feedback.
- Contributed to a positive work environment by consistently meeting deadlines and maintaining open lines of communication with colleagues.
Education
Master of Science - Project Management
De Montfort University
Leicester, United Kingdom 04.2001 -
M.TECH - CAD CAM
St Vincent Palloti College of Engineering And Tech
Nagpur, India 04.2001 -
Bachelor of Technology - Mechanical Engineering
Vidya Jyoti Institute of Technology
Hyderabad, India 04.2001 -
Skills
Customer Service
Complaint resolution
Customer Relationship Management (CRM)
Problem-Solving
JIRA Cloud and Agile Methodologies
Catia, Ansys, Autocad, Solidworks, Creo and Pro E
Timeline
Customer Service Manager
Entain
11.2022 - Current
Patent Illustrator
Sagacious IP
10.2020 - 01.2021
Master of Science - Project Management
De Montfort University
04.2001 -
M.TECH - CAD CAM
St Vincent Palloti College of Engineering And Tech
04.2001 -
Bachelor of Technology - Mechanical Engineering
Vidya Jyoti Institute of Technology
04.2001 -