KENNETH OKAEME
Head Of IT And Networking
Hatfield
Summary
Highly skilled and dedicated IT Technician with a proven track record of providing exceptional technical support and solutions to ensure the optimal functionality of IT systems. Adept at diagnosing and resolving hardware and software issues, implementing effective troubleshooting strategies, and delivering timely and client-focused technical assistance. Possessing strong analytical and problem-solving abilities, coupled with excellent communication skills to convey complex technical information in a clear and understandable manner. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
Work History
Head of IT and Media
City of God Centre
01.2013 - Current
- Develop, update and manage organisational systems
- Provide IT support for Emmanuel Bible College India
- Assign and Manage user account for email using Google admin manager
- Resolve password issues resetting password using office 365, Google admin
- Manage devices connected to the local network using office 365 Microsoft endpoint
- Organise, store and upload media messages for social media and television broadcast
- Use of video and audio editing software for media production.
Customer Service Adviser
Apple
01.2011 - 01.2013
- Provide support to iphone and Mac user
- Arrange for repair to be carried out on Apple devices : Booking appointment in the Apple Store
- Provide support for email and cloud services
- Provide support in data recovery and backup.
Customer Service Adviser
Lloyds Banking Group
01.2009 - 01.2011
- Provide support for Lloyds bank customer by providing balances, doing bank transfers
- Query recent transactions and help with refunds
- Send out statements
- Escalate complaint.
Education
Certification - Cyber Security Technician
Firebrand Training
01.2023 - Current
Masters - Network Systems Administration and Management
Teeside University
01.2009 - undefined
PG Diploma - Signal processing
Newcastle University
01.2007 - undefined
Skills
Verbal Communication
undefinedProjects
Evaluation of security Risk Associated with Wireless Networks using Teeside University as a case study Simulation of Orthogonal Frequency Division Multiplexing (OFDM) using Matlab Network design for City of God Christian Centre, using CISCO routers and Switch for Voice.
Accomplishments
- Collaborated with team of 5 in the development of CCTV system for the church. This was made of 17 Cameras with a 24port switch, saved the charity over £1000.
- Collaborated with team of 2 in the development of internal intercom using cisco switches and router. Intercom consisted of 7 extensions.
Timeline
Certification - Cyber Security Technician
Firebrand Training
01.2023 - Current
Head of IT and Media
City of God Centre
01.2013 - Current
Customer Service Adviser
Apple
01.2011 - 01.2013
Customer Service Adviser
Lloyds Banking Group
01.2009 - 01.2011
Masters - Network Systems Administration and Management
Teeside University
01.2009 - undefined
PG Diploma - Signal processing
Newcastle University
01.2007 - undefined
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