Jyotsna Gupta
Summary
Dynamic Manager's Assistant with strengths in team performance monitoring and coaching. Implements strategies to resolve customer complaints swiftly, enhancing overall satisfaction. Coordinates tasks and staff efficiently to optimise front- and back-of-house operations. Dedicated Manager's Assistant skilled in managing customer interactions and maintaining positive experiences. Addresses complaints with professionalism, ensuring timely resolutions. Monitors inventory levels, facilitating smooth operations through effective stock management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager's Assistant
Zara
New York, New York
03.2023 - Current
- Monitored team performance, implementing additional coaching as required to ensure faultless service delivery.
- Handled complaints calmly and professionally, providing swift resolutions to maintain positive customer experiences.
- Delegated tasks and coordinated staff to maintain smooth-running front- and back-of-house operations.
- Monitored inventory levels, placing orders for stock replenishment to prevent shortages.
Education
NVQ Level 3 - Accounting
ABC
New 2020
Skills
- Team performance monitoring
- Customer complaint resolution
- Task delegation
- Inventory management
Certification
- ABC Licence
Timeline
Manager's Assistant
Zara
03.2023 - Current
NVQ Level 3 - Accounting
ABC