JYOTSANA BHANGU
Slough
Summary
Detail-oriented professional with expertise in payroll administration, customer invoicing, and account reconciliation. Proficient in Google Workspace, Microsoft Office, Sage 50cloud, and advanced Excel functions such as pivot tables. Demonstrates exceptional time management, communication skills, and a customer-focused approach to ensure accurate billing and record-keeping processes. Adept at multitasking and maintaining meticulous data entry standards to support efficient operations. Committed to delivering results-oriented solutions while fostering strong customer relationships
Overview
6
6
years of professional experience
1
1
Certification
Work History
Finance and Administration Assistant
Crystallise Care Agency
Rainham, United Kingdom
05.2023 - 04.2025
- Generated invoices based on established accounts receivable schedules and terms
- Conducted regular reviews and official audits to validate recordkeeping and controls
- Tracked tax, invoicing and budget information accurately using Xero, Acc
- Organised tasks by level of urgency and importance to make best of use time and resources
- Received and checked financial statements and reconciled related accounts
- Assisted managers in compiling and organising materials for meetings
- Established improved workflows to maximise communication and efficiency
- Handled incoming calls for staff, answering questions, directing calls and documenting messages
- Accurately reconciled and processed expense reports for employees
- Promoted welcoming environment while managing receptionist area and fielding requests for information
- Created email notifications, invitations, working meeting minutes and agendas for meetings, events and appointments
- Acted as main contact for staff and clients
- Helped staff to maximise efficiency by providing clerical and secretarial support
- Managed teams by overseeing hiring, training and professional growth of employees
- Completed duties to deliver on targets with accuracy and efficiency
- Wrote reports outlining project progress and results
- Processed invoices and payment runs with complete accuracy
- Responded to telephone enquiries from clients and colleagues
- Planned and scheduled meetings, creating agendas and minutes as needed
- Assisted with financial tracking and budget enforcement by approving financial expenditures
- Managed customer orders and invoices to reduce financial discrepancies
- Kept adequate office supplies on hand to support staff and business requirements
- Transcribed or scanned data to create new files
Compliance officer
Cinox Health Care
Romford, Havering
04.2024 - 12.2024
- Established strong relationships with regulators, enhancing company reputation.
- Managed complex regulatory projects from inception through completion, providing seamless execution.
- Reviewed contracts and agreements for possible violations or risks.
- Mitigated potential non-compliance issues by proactive communication with team members.
- Led the internal investigation of compliance issues, ensuring swift resolution of problems.
- Identified potential areas of compliance vulnerability, resulting in improved risk management.
- Assisted in the development of corporate policies, procedures and controls that addressed identified risks.
- Updated policy documentation regularly to reflect changes in regulation.
- Conducted regular reviews on new laws or regulations affecting the company's operations.
- Conducted compliance audits to ensure adherence to regulations.
- Maintained accurate and detailed compliance records.
- Responded to compliance-related queries, keeping up to date with changes to regulations.
- Conducted intensive audits and risk assessments to identify and minimise non-compliance.
- Collected and organised internal information to support execution of audits.
Finance Assistant
Gandhi Hospital
Phagwara, India
11.2020 - 04.2023
- Reconciled all company accounts, including credit cards and expenses
- Prepared bi-weekly invoices, promptly sending out bills for customers
- Compiled financial data and prepared reports for accounting leadership review and use
- Observed strict confidentiality policies to maintain data integrity
- Organised physical documentation of financial records in required formats and according to proper bookkeeping principles
- Identified optimal accounting technique for different clients and accounts
- Prepared client billing under guidance from billing manager
- Compiled various reports relating to budgets, expenses and payroll for review
- Adhered to all regulatory requirements, supporting overall compliance to reduce risks
- Oversaw work of junior accounting assistants and bookkeeping clerks handling extensive business financial information
- Used sound practices in information security to protect confidential business and financial information from loss or manipulation
- Verified items billed against items received, following up with vendors to reconcile variances
- Answered member calls regarding accounts and made necessary adjustments and payments
- Prepared invoices, promptly sending out bills for customers
- Reviewed and filed payroll documents following department procedures
- Evaluated office processes and suggested efficiency improvements that reduced expenditures by 30%
Intern
Asco switchgear
Kapurthala, India
05.2019 - 07.2019
- Maintained and updated employee files and records
- Kept physical and electronic personnel files regularly updated for accurate records
- Mentored employees to develop competent staff
- Calculated and recorded monthly staff salaries and contractor payments
- Collated information for employee status reports, enabling payroll, performance and compliance reviews
- Devised improved file storage methods for ease of document retrieval
- Checked payroll matched assigned budgets, reporting discrepancies
- Assisted HR manager with recruitment coordination by reviewing up to applications per vacancy
- Supported HR Managers in developing performance management procedures, increasing operational productivity
- Maintained orderly files with updated, easily accessible information for staff
- Participated in staff meetings to discuss latest developments
- Carried out duties with strict compliance to company standards and policies
- Used problem-solving skills to resolve challenges and prioritise workload
- Fostered culture of professional conduct within small to medium-sized teams
- Collaborated with multidisciplinary teams to deliver projects within formal deadlines
- Conducted research via multiple channels to compile information for staff needs
- Organised documentation and creatives to prepare for publication
- Readied materials ahead of publication to meet project brief
- Demonstrated accountability and initiative by proactively identifying and mitigating potential risks
- Collected customer information for new orders, verified details and obtained missing data to meet project requirements
- Improved efficiency and productivity by acquiring new skills
Education
BSc - MSc (Integrated) - Economics
Lovely Professional University
Skills
- Customer-focused
- Data entry
- Payroll administration
- Google Workspace
- Time management
- Customer invoicing
- Billing and invoice processes
- Excel proficient
- Sage 50cloud
- Account reconciliation
- Excel Pivot tables
- Data recording
- Communication skills
- Payroll familiarity
- Result-Oriented focus
- Proficient in spreadsheets
- Multitasking mastery
- Data Entry
- Microsoft Office
- Invoicing and billing
- Record-keeping and bookkeeping
- Customer service orientation
Certification
- Completed One Month Course in Strategic Management Course in Open to Study
- Certification of Autism Awareness
- Disability Awareness
- Care Certificate
- Standard 6 - Communication
- Care Certificate Standard 14 - Handling Information
- Care Certificate Standard 12 - Basic Life Support
- Care Certificate Standard 5 - Work in A Person centred Way
- Care Certificate Standard 3 - Duty of Care
- Care Certificate Standard 8 - Fluids and Nutrition
- Care Certificate Standard 4 - Equality and Diversity
- Basic Food Safety Awareness - Certified
- Care Certificate Standard 7 - Privacy and Dignity
- Care Certificate Standard 11 - Safeguarding Children
- Anaphylaxis Awareness
- Level 2 (VTQ), Care Certificate Standard 1 - Understand Your Role
- Lone Working - Certified
- Care Certificate Standard 9 - Awareness of Mental Health, Dementia and Learning Disabilities
- Safe Moving and Handling Level 2 (VTQ)
- Care Certificate Standard 13 - Health and Safety
- Care Certificate Standard 15 - Infection Prevention and Control
- Medications Level 2 (VTQ)
- Effective Home Working and Wellbeing
- Deprivation Of Liberty Safeguards- Dols Level 2 (VTQ)
- Epilepsy Awareness
- Care Certificate Standard 2 - Your personal Development
- CPR/Basic Life Support For Healthcare Professionals Level 2 (VTQ)
Accomplishments
- Gold Medalist: Economics
- Got 1st position in M.Sc. (Economics)
- University Vice-Chancellor Honour Roll
Languages
English
Hindi
Punjabi
Custom
- Kaur, G., Bhangu, J., India and ASEAN Trade Relations with the Changing Framework of India's Look East Policy, Medhekar, A, Evaluating Trade and Economic Relationship Between India and Southeast Asia, 2022
- Kaur, G., Bhangu, J., An Outlook of India's Look East Policy from ASEAN Perspective-A literature review, Sarin, V., Kaur, T. P., Pandey, M., Emerging Trends in Business and Economics, 302-310, 2018
- Kaur, G., Bhangu, J., Trade ties between Nepal and Bhutan: Indian Perspectives, Sarin, V., Kaur, T. P., Pandey, M., Emerging Trends in Business and Economics, 326-330, 2018
Timeline
Compliance officer
Cinox Health Care
04.2024 - 12.2024
Finance and Administration Assistant
Crystallise Care Agency
05.2023 - 04.2025
Finance Assistant
Gandhi Hospital
11.2020 - 04.2023
Intern
Asco switchgear
05.2019 - 07.2019
BSc - MSc (Integrated) - Economics
Lovely Professional University
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