Summary
Overview
Work history
Education
Skills
Additional Information
Languages
Timeline
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Jyoti Prakash Mohanta

Jyoti Prakash Mohanta

Belfast

Summary

Skilled application support engineer with 9 years of experience providing technical support for Investment banking and Trading applications. Highly skilled in root cause analysis and providing quick resolutions to driving stability, efficiency and effectiveness improvements to help the organization and overall business succeed.

Overview

9
9
years of professional experience

Work history

Specialist - Software Engineer

LTIMindtree
Belfast, UK
01.2020 - Current
  • Involving in enhancements of business requirements and providing technical and business support for users. Providing quick resolutions to application issues, handling escalations and driving stability.
  • Monitoring Application Process, Batch jobs (Autosys / Control-M) and Hardware (CPU, Disk Space and Databse) through ITRS GENEOS. In case of any failure or alert analyzing the issue and providing the resolution.
  • Performing critical Release and Deployment in production environment through uDeploy tool.
  • Involving in root cause analysis of problems/incidents as appropriate with the help of Level 3 team if required. Responsible for the tracking and resolution of all problems and incidents logged and drafting standard RCA documents.
  • Handling MIM’s major incidents/outages actively and always try to prevent not to cause them repeatedly. Drafting standard RCA and PMR report for major incident.
  • Creating Knowledge articles for documentation of the application runbooks, how to solve issues and how to raise new requests.
  • Driving weekly CAB calls and reviewing all the production changes and weekend activity.
  • Facilitating weekly call and meetings with the L3 team and providing all necessary information and content and sending regular updates on the same to inform the urgency and impact if the change in the application.
  • Involving in COB / DR activities for multiple applications and coordination with teams across the bank.
  • Analysing the Incident tickets and working towards creating PM ticket to fix the issue permanently and updating run books, creating Knowledge Articles (KA)
  • Coordination with the business (upstream and downstream) and assisting them by resolving issues and providing necessary information.

Senior Software Engineer

HCL Technologies
Bangalore, India
12.2013 - 01.2020
  • Involved in Constant Analysis, system monitoring, responding to customer Queries and responding to critical business problems and followed appropriate Escalations based on criticality and feasibility under defined SLA.
  • Worked on Geneos to create alerts for capacity, application error logs, file transfer delays related issues. Also created rules for automatic email notification and incident creation for those alerts.
  • Helped in on-boarding new applications and creating documentation for them.
  • Deployed Critical Build and Release in production environment via uDeploy tool.
  • Created reports for huddle meeting/weekly/capacity related calls which are used by entire Asset Management team. Also participated and represented in different calls where all ITAOs/CSMs/L3 teams.
  • Scheduling and monitoring jobs via CONTROL-M as per the business requirement.
  • Facilitating weekly CAB meetings and providing all necessary information and content and sending regular updates on the same to inform the urgency and impact if the change in the application.

Education

Masters Degree - Computer Application

Biju Patnaik University of Technology
India

Skills

  • Project Management
  • Team Handling
  • Analytics
  • Problem Solving
  • Resource planning
  • ITIL Process
  • Sql / Plsql
  • MongoDB
  • MSSql
  • Unix
  • Shell Scripting
  • AppDynamics
  • Zookeeper / Kafka
  • Autosys
  • Control-M
  • ITRS Geneos
  • uDeploy
  • OpenShift

Additional Information

  • Received Excellent Performance award for the excellent work during the Event Management Project.
  • Received Star Performer award for the excellent work during the DB PM-AO AM Project.
  • Reduced incident count by 45% on monthly basis and generated value $100K+ value.

Languages

English
Fluent
Hindi
Fluent

Timeline

Specialist - Software Engineer

LTIMindtree
01.2020 - Current

Senior Software Engineer

HCL Technologies
12.2013 - 01.2020

Masters Degree - Computer Application

Biju Patnaik University of Technology

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Jyoti Prakash Mohanta