Jyoti Sinha

Currently playing the role of Assistant Sales Manager in Betfred with below responsibilities, but not limited to: -

• Be the first point of contact for customers in Betfred shop, answering questions in relation to betting and Betfred products.
• Actively support the shop manager with the delivery of successful sales campaigns.
• Engage with customers, if required, to ensure they enjoy the Betfred betting experience.
• Work closely with other team members to promote new Betfred products and marketing campaigns.
• Process customer bets ensuring information is entered correctly into the till systems.
• Ensure that any machines in the shop are maintained to a high standard, liaising with the retail helpdesk with any issues.
• Carry out any administrative duties in line with the requirements of the shop.
• Follow company processes to ensure high Health and Safety standards.

The role had below responsibilities , but not limited to

• Complete client ownership - manage inbound customer queries on over call and email
• Ensure customer is heard throughout escalation process in the event of escalations
• Identify any inefficiencies and streamline support team processes
• Conduct demos walkthroughs etc for clients as well as brokers and partners
• Constantly educate yourself on all the products and services Zerodha offers
• Track markets by reviewing regulatory circulars and financial news
• Provide customer insights and bug reports to tech and product teams for feature improvement.
• Deliver exceptional service through proactive problem-solving and tailored product offerings.