Summary
Overview
Work history
Education
Skills
Certification
Timeline
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Jyoti Luthra

Summary

Dynamic and results-oriented Senior Business Analyst with 13 years of comprehensive experience in the Banking, Financial Services, and Insurance (BFSI) domain. Proven track record of success in the Payments and Cards sector, with a strong focus on Client Onboarding. Currently serving as a Sr. Consulting Manager, leading a team of Business Analysts. Adept at collaborating with clients such as American Express, Mastercard, Visa, Bank of Ireland, Barclays, and HSBC to deliver innovative solutions and drive business growth.

Overview

13
13
years of professional experience
1
1
Certification

Work history

Sr. Manager - Consulting

Capgemini UK
London
08.2022 - Current
  • Led a team of Business Analysts in a high-impact HSBC client onboarding project, ensuring seamless integration and compliance with regulatory standards.
  • Managed end-to-end project lifecycle for HSBC client onboarding, from initial requirements gathering to final implementation and post-deployment support.
  • Achieved a 25% reduction in onboarding time for HSBC clients through process optimization and automation initiatives.
  • Utilized advanced BA tools such as JIRA, Confluence, and MS Visio to streamline workflows, track progress, generate reports and ensure timely delivery of project milestones.
  • Utilized tools such as Power BI & and Lucidchart to support data analysis, project management, and process documentation.
  • Conducted regular capacity planning sessions, balancing team workload to maximize efficiency and address any potential bottlenecks.
  • Prepared and presented project decks, progress reports, and performance metrics to HSBC stakeholders, ensuring transparent communication and alignment.
  • Coordinated with cross-functional teams, including IT, compliance, and operations, to ensure seamless integration and project success.


Industry Consulting Manager

NTT Data UK
London
10.2019 - 05.2022
  • Spearheaded the development and deployment of Mastercard's Instant Payment Solution (IPS) from inception, acting as Lead Business Analyst and managing a team of Business Analysts
  • Directed the foundational build of IPS and tailored it to meet the specific regulatory and operational requirements of the APAC and LAC regions, resulting in a 35% increase in regional adoption rates.
  • Led ISO20022 team leveraging hands on experience on SEPA Credit Transfer and Instant Credit Transfer, ISO20022 messages (pain., pacs and camt Messages)
  • Conducted comprehensive requirements gathering sessions with stakeholders in the APAC and LAC regions, translating complex business needs into detailed technical specifications, enhancing requirement accuracy by 30%.
  • Implemented ISO 20022 payment messaging standards within IPS, ensuring compliance and interoperability with global financial systems, reducing integration issues by 20%.
  • Led workshops with business and technology stakeholders to review, validate & finalize requirements for the delivery of ISO compliance across the business.

Change Management Consultant

NTT Data Services India
Noida
11.2016 - 09.2019
  • Worked within Visa Direct Product Team, in the Risk, Compliance and Policy group and Facilitated Project meetings, JAD sessions with stakeholders, vendors, and dev teams in order to implement and coordinate all changes
  • Worked on regulatory compliance PSD2 (Payment Services Directive) requirements addressing changes to payment services market
  • Facilitated sprint planning, daily scrums, retrospectives, Backlog refinement sessions, stakeholder meetings and software demonstrations.

Senior Business Analyst

Capco Technologies India
Bangalore
04.2016 - 09.2016
  • Delivered standard set of AML scenario typologies within HSBC systems that are suitable to mitigate potential compliance, regulatory risks related with violations of Anti-Money Laundering and counter terrorist financing
  • Worked on end-to-end implementation of Transaction Monitoring optimisation programme for HSBC systems that improved segmentation and tuning based on updated customer and transaction data
  • Managed definition of requirements and create high-level business specifications, ensuring feasibility, functionality, and integration with new or existing systems/platforms.

Business Analyst

FIS Global Pvt Ltd. India
Gurugram
04.2011 - 03.2016
  • Engaged on a variety of digital product and transformational engagement for American Express Disputes Process Mechanism
  • Key contributor to the American Express’ Centre of Excellence Team
  • Brought considerable knowledge in client relations, stakeholder management, issue resolution, solution implementation, quality assurance and project leadership
  • Proposed solution approach and business process changes to be made as part of implementation of solution
  • Developed data flow diagrams, illustrating flow of data from Legacy systems into Application database Tables, along with checkpoints for testing verification.

Education

Master of Business Administration International Business -

Institute of Management Technology
04.2001 -

Bachelor of Computer Applications -

Jagannath Institute of Management Sciences

Skills

  • Stakeholder Management
  • Requirement Gathering & Analysis
  • Business Process Improvement & Process Documentation
  • Agile & Scrum
  • Payments, Cards & Client Onboarding
  • ISO Payment Standards (ISO 20022)
  • Team Leadership
  • BA Tools: Jira, Confluence, MS Visio, Figma& Power BI

Certification

  • Certified Scrum Master, 2017
  • Certified Soft Skill Trainer, 2015

Timeline

Sr. Manager - Consulting

Capgemini UK
08.2022 - Current

Industry Consulting Manager

NTT Data UK
10.2019 - 05.2022

Change Management Consultant

NTT Data Services India
11.2016 - 09.2019

Senior Business Analyst

Capco Technologies India
04.2016 - 09.2016

Business Analyst

FIS Global Pvt Ltd. India
04.2011 - 03.2016

Master of Business Administration International Business -

Institute of Management Technology
04.2001 -

Bachelor of Computer Applications -

Jagannath Institute of Management Sciences

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Jyoti Luthra