JYOTHISH ATTINKARA JOHN
Northampton,UK
Summary
Dedicated customer service professional with strong multitasking and organizational abilities. Experienced in providing exceptional event assistance to ensure seamless execution of events. Skilled in fast-paced environments, adept at coordinating paperwork, processing payments, and fulfilling orders. Proficient in managing shipments and coordinating deliveries with meticulous attention to detail.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Customer Service Assistant
Sedgebrook Hall, Compass Group
Northampton, Northamptonshire
2023.07 - Current
- Configured event spaces and venues to meet programme requirements. Supported clients in managing requests throughout events. Oversaw event execution to address any arising issues promptly. Leveraged CRM systems alongside analytical tools for overseeing customer records, optimising service processes, and maintaining precise documentation.
- Resolved numerous customer enquiries daily, achieving outstanding satisfaction ratings. Educated new customer service agents on best practices and business procedures. Collaborated with cross-functional teams to enhance service delivery. Managed night auditing processes to ensure accurate financial reporting. Oversaw front office operations, maintaining high service standards.
Store assistant
Cyver stores
Northampton, Northamptonshire
2022.11 - 2023.05
- Managed inventory effectively to prevent stock shortages. Assisted customers, resulting in a positive shopping experience. Operated cash registers with accuracy and processed cash and card transactions. Ensured products' freshness by regularly checking and removing expired items.
Education
MASTER OF BUSINESS ADMINISTRATION -
University of Northampton
Northampton 2022.10 - 2023.10
BACHELOR IN MECHATRONICS ENGINEERING. -
Anna University
2017.07 - 2021.04
Skills
- Problem solving
- Analytical thinking
- CRM software
- Creativity and innovation
- Technical proficiency
- MS Office
- Accountability
- Team player
- Interpersonal relation
Website
www.linkedin.com/in/jyo641
Timeline
Customer Service Assistant
Sedgebrook Hall, Compass Group
2023.07 - Current
Store assistant
Cyver stores
2022.11 - 2023.05
MASTER OF BUSINESS ADMINISTRATION -
University of Northampton
2022.10 - 2023.10
BACHELOR IN MECHATRONICS ENGINEERING. -
Anna University
2017.07 - 2021.04