Jyothi Malla
Millhill,London
Summary
Knowledgeable about leveraging data to understand customer behaviour and enhance business strategies. Strong analytical skills with ability to communicate insights clearly and build relationships with stakeholders. Ready to use and develop skills in data analysis, stakeholder management, and strategic thinking in desired role.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work history
Customer Insight Analyst
elloloop ltd
London, United Kingdom
09.2024 - Current
- Executed implementation of new data analytics software, increasing precision of insight generation.
- Streamlined data processing systems for more efficient analysis of customer behaviour.
- Supported development of new products based on findings from consumer trend analysis.
- Collaborated with sales team, developed targeted marketing campaigns based on insights gained from analysis.
- Presented insightful findings to stakeholders, facilitated informed decision making.
- Created visual representations of data trends for easier comprehension by non-technical staff members.
- Developed training materials on usage of analytical tools for newer analysts in the team.
Data analytics Manager
Bank of India
Hyderabad, India
08.2021 - 09.2023
- Implemented predictive models, improving forecast accuracy.
- Streamlined decision-making processes with data-driven strategies.
- Harmonised disparate datasets, providing a unified view of business metrics.
- Improved data accuracy by implementing robust validation checks.
- Conducted thorough data audits, ensuring compliance with GDPR regulations.
- Championed the adoption of big data technologies within the organisation.
- Instituted rigorous QA procedures, reducing errors in reports.
- Translated complex datasets into clear visualisations for non-technical stakeholders.
- Utilised cutting-edge analytics tools to derive key business insights.
- Led a team of data analysts to meet business objectives.
- Built robust ETL pipelines to streamline data processing tasks.
- Spearheaded initiatives towards cultivating a more data-driven company culture.
- Collaborated with IT department to maintain the integrity of databases.
- Developed comprehensive dashboards for easy data interpretation and reporting.
- Enhanced customer profiling through advanced segmentation techniques.
- Optimised existing algorithms, enhancing overall system performance.
- Leveraged machine learning techniques for predictive analysis purposes.
- Secured sensitive information by enforcing strict data privacy measures.
Bank branch manager
Bank of India
Hyderabad, India
04.2019 - 08.2021
- Implemented risk management policies for reduced financial loss.
- Enhanced customer loyalty by offering tailored banking solutions.
- Implemented cost-cutting measures, benefitting overall profitability of the branch.
- Streamlined banking procedures for improved customer service efficiency.
- Upheld highest standards of customer service, reflecting positively on the bank's image.
- Managed branch operations to ensure compliance with banking regulations.
- Monitored budgets carefully, maintaining fiscal responsibility of the branch.
- Promoted cross-selling strategies to maximise product sales opportunities.
- Initiated community outreach activities, improving brand visibility locally.
- Improved customer satisfaction by handling complaints promptly and efficiently.
Relationship manager
Bank of India
Hyderabad, India
09.2014 - 04.2019
- Fostered a culture of open communication within the team promoting collaboration.
- Analysed customer feedback, made necessary improvements in service delivery.
- Delivered tailored solutions creating positive client experiences.
- Provided training to junior staff enhancing their performance metrics.
- Established strong client relationships by providing exceptional customer service.
- Increased client retention, fostered trust and loyalty by resolving complaints efficiently.
- Built lasting relationships with key stakeholders through consistent engagement activities.
- Focused on strategic planning for improved operational efficiency.
Education
Master of Science - Data Science
Goldsmiths University of London
London 09.2023 - 09.2024
Skills
- Banking software proficiency
- Core banking systems
- Finacle expertise
- Data visualization with PowerBI
- Statistical analysis and SAS
- Big data management
- SQL and Python programming
- Decision quality and analytics
- Customer Service
- Team Leadership
- Interpersonal communication
Timeline
Customer Insight Analyst
elloloop ltd
09.2024 - Current
Master of Science - Data Science
Goldsmiths University of London
09.2023 - 09.2024
Data analytics Manager
Bank of India
08.2021 - 09.2023
Bank branch manager
Bank of India
04.2019 - 08.2021
Relationship manager
Bank of India
09.2014 - 04.2019