Willow Nelms
Summary
Driven professional with strong foundation in customer service and working in a fast paced environment. Prepared to use and develop skills in management and sales. Proficient in quick transaction turnover and ability to tailor customer experiences to create memorable and genuine interactions. Ready to bring these skills and contribute to the welcoming environment as a Front of House Team Member.
Overview
5
5
years of professional experience
Work history
Senior Piercer
Silver Lining Piercing and Jewellery
Leeds
2022.10 - 2026.05
- Assisting a high volume of clients in a fast paced environment, and building genuine connections and comfortable relationships.
- Managing junior staff members and apprentices, ensuring they have the skills to pierce safely and efficiently.
- Run multiple shops as a lone worker on a day to day basis, accurately managing stock levels and book-keeping.
- Giving personalised advice to clients when selling jewellery to make sure they walk away happy with the right piece for them.
Usher
Leeds Playhouse
2022.09 - 2023.03
- Provided friendly customer service to a high volume of attendees. This included solving any issues that they may have encountered.
- Worked as a team to retain a high degree of cleanliness in the theatre after each show.
Guitar Teacher
Freelance
Bradford
2021.10 - 2023.03
- Provided one to one sessions with my students, giving personalised advice and building strong, lasting relationships.
- Each session would be tailored to each students’ skill level, musical interests and individual needs.
Education
A-Levels - Maths (A), Physics (B), Fine Art (A*)
Notre Dame Catholic Sixth Form College
Leeds 2020.09 - 5 2022
Skills
- Strong friendly communication
- Comfortable in fast paced environments
- Confident problem solver
- Desire to push myself towards success
- Enthusiastic in customer interactions
- Can give both constructive and positive feedback
Timeline
Senior Piercer
Silver Lining Piercing and Jewellery
2022.10 - 2026.05
Usher
Leeds Playhouse
2022.09 - 2023.03
Guitar Teacher
Freelance
2021.10 - 2023.03
A-Levels - Maths (A), Physics (B), Fine Art (A*)
Notre Dame Catholic Sixth Form College
2020.09 - 5 2022