JUWON DIEKOLA

Front Desk Receptionist

Residence Inn by Marriott

01.2023 - Current

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Answered multi-line phone system and transferred callers to appropriate department or staff member.
Collected room deposits, fees, and payments.
Completed data entry and filing to keep records updated for easy retrieval.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Completed all tasks in compliance with company policies and procedures.
Maintained confidentiality of sensitive data to protect customer and business information.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Entered and updated sensitive customer information during check-ins and room changes.
Trained new team members on company procedures, customer service and issue resolution.
Confirmed important personal and payment information for compliance with security and payment card industry standards.
Sorted and delivered mail and packages upon arrival to correct staff members and departments.

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