Juweriyah Ahmed
Southampton,Hampshire
Summary
I am dedicated to excelling in any role I undertake, consistently demonstrating a strong work ethic and self-motivation. With a steadfast commitment to excellence, I consistently deliver first-class outcomes, aligning seamlessly with rigorous targets and deadlines while navigating complex study protocols and compliance standards. My reliability, motivation, and eagerness to advance professionally underscore my dependability and readiness to contribute effectively.
Overview
27
27
years of professional experience
2011
2011
years of post-secondary education
Work history
Post Office Manager
Post Office
Southampton
07.2022 - 02.2025
- Manage daily operations of the post office, including end-of-day cash declaration and reconciliation
- Utilising post office software proficiently to process transactions accurately and issue receipts
- Conducting precise weighing of letters and parcels for delivery, ensuring accurate cost calculations and compliant labeling
- Executing various administrative duties, such as maintaining staff records and showcasing promotional materials
- Completing paperwork for address changes, mail theft, and special services, such as registered or priority mail
- Maintaining up-to-date bulletin boards to inform customers of the latest announcements and changes
- Handling cash and card payments at checkout, delivering correct change and ensuring customer satisfaction
- Generating monthly serial sheets for upcoming mail dispatches and maintained daily sheets for received bags
- Providing customer assistance with postal claims, mail theft, and delivery issues, leveraging strong communication and numerical skills
- Monitoring stock levels of postal stamps, packaging, and supplies, promptly initiating replenishment orders when necessary
- Offering polite and professional greetings to customers, delivering outstanding customer service consistently
- Inspecting mail for proper labeling, postage, and documentation adherence
- Staying informed about delivery procedures and services to provide accurate guidance and assistance to customers
Clinical Research Assistant
NHS
Southampton
01.2012 - 02.2025
- Facilitating the seamless execution of research trials, collaborating closely with pharmaceutical companies and trial organisers to fulfill data requirements
- Engaging in effective liaison with General Practitioners (GPs), clinicians, and finance teams to ensure comprehensive support and alignment with trial objectives
- Analysing laboratory findings meticulously to validate result accuracy and prepared detailed reports for healthcare practitioners, contributing to informed decision-making
- Maintaining open lines of communication with patients, caregivers, and healthcare professionals to enhance service delivery quality and patient satisfaction
- Upheld stringent confidentiality standards across all research endeavors, safeguarding sensitive data and project integrity
- Supporting patient care by attending clinics and participating in relevant multidisciplinary team meetings, fostering collaboration and holistic patient management
- Coordinating sample retrieval and processing activities, meticulously documenting data in adherence to laboratory protocols, ensuring accuracy and reliability
- Designing and distributed surveys targeting specific markets to gather essential data and insights vital for advancing research initiatives
Administrative Assistant
NHS
Southampton
05.1998 - 01.2012
- Executed diverse administrative tasks, managing documents and developing reports for inter-departmental utilisation
- Provided guidance and support to junior staff members, aiding in workload management and task assignment to ensure organisational objectives were met
- Responded to phone inquiries and performed clerical duties, effectively addressing queries, concerns, and issues, with a proactive approach to escalating complaints to management when necessary
- Managed client correspondence and internal communications with professionalism and attention to detail
- Managed reception duties in a bustling Radiology department, ensuring smooth operations throughout the administrative section by overseeing opening and closing procedures
- Maintained regular communication with General Practitioners to coordinate x-rays and scans, while delivering typed reports promptly
- Managed incoming and outgoing calls, accurately recording messages and ensuring efficient communication flow
- Provided photocopying and printing services for clerical support teams, ensuring timely access to necessary documents
- Conducted thorough research, compiling insightful reports, presentations, and summaries from collected data
- Spearheaded patient recruitment efforts for a symptom-based questionnaire as part of a feasibility study, demonstrating proactive engagement and initiative
Billing Assistant
British Gas
Southampton
10.1997 - 05.1998
- Oversaw comprehensive payment processing, invoicing, and collections operations, ensuring accuracy and timeliness throughout
- Proactively tracked and pursued unsettled account balances, generating detailed reports and insights to guide managerial decision-making
- Diligently monitored past due accounts and implemented effective collection strategies to recover outstanding invoices
- Managed the seamless processing of invoice payments, meticulously recording pertinent information in the account database for streamlined financial tracking
- Actively participated in team meetings to address issues, establish priorities, and collaboratively created strategies on outstanding account resolutions, contributing to enhanced departmental efficiency and effectiveness
Education
NVQ Level 2 Customer Services -
City College
NVQ Level 2 Nuitrition - undefined
City College
RSA Bookeeping - undefined
City College
Skills
- Ability to Multitask
- Computer Skills
- Communication
- Ability to Work Under Pressure
- Time Management
- Leadership skills
- Decision making
- Customer Service
Languages
English
Gujrati
Urdu
Hobbies
- Avid reader with a penchant for both fiction and non-fiction genres, finding solace and relaxation within the pages of a captivating book.
- Home-based candy confectionery business, initially sparked by a hobby and now fuelled by passion, serving clientele across the UK and beyond.
Timeline
Post Office Manager
Post Office
07.2022 - 02.2025
Clinical Research Assistant
NHS
01.2012 - 02.2025
Administrative Assistant
NHS
05.1998 - 01.2012
Billing Assistant
British Gas
10.1997 - 05.1998
NVQ Level 2 Nuitrition - undefined
City College
RSA Bookeeping - undefined
City College
NVQ Level 2 Customer Services -
City College
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