Justyna Stochmanska
Richmond,UK
Summary
Accomplished professional with extensive expertise in multi-site and hospitality operations management, driving revenue growth through strategic commercial initiatives and profit & loss accountability. Proven track record in leading and developing high-performing teams of 20–30+ staff, with a focus on recruitment, training, and talent development. Adept at managing high-volume service environments, overseeing refurbishments and new site openings, and ensuring compliance with health & safety and licensing standards. Skilled in enhancing customer experience and service standards while providing stakeholder and area leadership support. Dedicated to delivering operational excellence and fostering sustainable business growth.
Overview
11
11
years of professional experience
2014
2014
years of post-secondary education
Work history
General Manager
The Roebuck
Richmond, London
2024.08 - 2026.01
- Managed large hospitality operation with team of 30+ staff and responsibility for approximately £30k weekly revenue.
- Implemented operational and team performance improvements that increased weekly revenue to £50k–£60k within few months.
- Achieved overall sales growth of 80–90% through strong leadership, team engagement, and improved service delivery. Beat budget by over £600k at end of year.
- Focused on building high-performing team culture and improving customer experience and operational efficiency.
General Manager
The Rutland Arms
Hammersmith Riverside, London
2024.04 - 2024.11
- Led operations of busy riverside (£50k-£60k weekly revenue during peak trading season) pub with high customer footfall and strong trading periods.
- Supported Area Manager with wider area responsibilities and held area during multiple periods of managerial absence.
- Acted as Employee Relations (ER) Champion and Learning & Development Champion for area.
- Led recruitment, training, and development initiatives to improve team capability and retention.
Trainee Designate Area Manager
Greene King Heritage
2024.01 - 2025.08
- Selected for Trainee Designate Area Manager role in Greene King Heritage division, supporting area-level operations.
- Assisted with new pub acquisition processes and refurbishment projects across area. (Tattersalls Tavern, St Margarets Tavern, Roebuck)
- Supported recruitment, onboarding, and training of new teams for area sites.
- Worked closely with Area Manager to drive operational consistency and commercial performance.
General Manager
Tattersalls Tavern
Knightsbridge, London
2020.06 - 2023.01
- Managed flagship high-volume central London pub, leading team of 20+ staff.
- Increased sales by 30% through operational improvements, team development, and enhanced guest experience.
- Successfully led business through major refurbishment, ensuring continuity of operations and successful relaunch.
- Oversaw recruitment, staff development, rota management, and financial performance of business.
- Maintained high operational standards, compliance, and strong team engagement.
Team Leader - Assistant Manager
Greene King PLC
2016.09 - 2020.06
- Supported General Manager in daily operations of busy hospitality venue.
- Supervised service teams during high-volume trading periods.
- Assisted with staff training, rota management, and stock control.
- Maintained excellent customer service standards and helped achieve operational targets.
Supervisor
TRG Concessions
Heathrow Airport, London
2015.06 - 2016.07
- Supervised service teams in busy air side restaurant environment serving high volumes of international travellers.
- Ensured smooth service operations during peak periods.
- Assisted with staff supervision, operational standards, and stock control.
- Maintained strict compliance with airport security and company procedures.
Education
Master’s Degree - Methodology and Teaching, English Philology
University of Rzeszow
PolandSkills
- Multi-Site & Hospitality Operations Management
- Profit & Loss (P&L) Responsibility
- Revenue Growth & Commercial Strategy
- Team Leadership & Development (20–30 staff teams)
- Recruitment, Training & Talent Development
- High-Volume Service Management
- Refurbishment & New Site Openings
- Customer Experience & Service Standards
- Health & Safety & Licensing Compliance
- Stakeholder & Area Leadership Support
ADDITIONAL INFORMATION
Languages: English (Fluent) Polish (Fluent)
Accomplishments
I received a General Manager of the year award in 2025 within the Greene King London Division
I received a People award within Greene King company in 2023
I received many awards within the Heritage area between 2022 and 2025 for best results, high sales, performance and support within the area
ADDITIONAL INFORMATION
- IT Skills: Microsoft Office, POS Systems, Scheduling & Hospitality Systems
- Right to Work: Full right to work in the UK
- Personal Licence
Timeline
General Manager
The Roebuck
2024.08 - 2026.01
General Manager
The Rutland Arms
2024.04 - 2024.11
Trainee Designate Area Manager
Greene King Heritage
2024.01 - 2025.08
General Manager
Tattersalls Tavern
2020.06 - 2023.01
Team Leader - Assistant Manager
Greene King PLC
2016.09 - 2020.06
Supervisor
TRG Concessions
2015.06 - 2016.07
Master’s Degree - Methodology and Teaching, English Philology
University of Rzeszow