JUSTINE JOSE KALLILAN
Kerala,India
Summary
Technical professional with expertise in managing cross-functional project teams and delivering complex IT solutions. Skilled in stakeholder engagement, resource allocation, and risk management to ensure timely and on-budget project completion.
Proven track record in agile methodologies, process improvement, and maintaining high-quality standards throughout project lifecycles.
Expert in coordinating cross-functional teams, managing significant project budgets, and delivering innovative technical solutions.
Adept at driving efficiency and productivity through meticulous project planning, risk management, and stakeholder engagement. Committed to leveraging technical acumen and strategic insight to achieve organisational goals and drive business success.
Managed multiple large scale projects in Customer Success, Customer Support and Consulting with International Leading MNC Customers.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Technical Project Manager (Project Lead II)
Persistent Systems
Bengaluru, Karnataka
02.2023 - Current
- Lead Proofpoint Email Security Customer Support Project as Technical Delivery Manager with a Large Team of Support Engineers, Architects, Developers.
- Managed multiple Microsoft business segment and region specific projects in customer success: A highly qualified Advisory team of Cloud Solution Architects Team for their Customer Success Unit Projects in Global Delivery (US/CANADA) & SMC (LATAM/ASIA) segment where workload is All cloud-based expanding from Apps, Infra, Security, Modern Work, D365 and Data and AI. The CSA Team deliver both transactional workload-MIP developed by Microsoft. In order to deliver any MIP/VDB-IP resource had to accredited for each of MIP(VDB-IP, Work-Shop) and this will be ongoing process during resource life cycle, they also manage EDE workload which is unique prepaid contract with enterprise customer.
- Responsible for driving the overall project to meet the goal of delivering the solution within project constraints. Mentoring and driving integration within the entire project team and manage the overall project progress.
- Involved in tracking progress and managing project status, including budget and resource allocation.
- As Project Lead, facilitate communication and negotiation within the team, manage the solution scope, and critical trade-off decisions.
- Responsible for implementing project management processes, reviewing feature team deliverables, and managing functional specifications.
- Involved in risk management, identifying potential problems, and developing contingency plans to mitigate any negative impacts on the project.
- Driving risk management processes and manage the overall project plan, schedule, budget, and staffing plan.
- Responsible for creating and maintaining project plans, which includes defining the project scope, goals, and deliverables, as well as developing project timelines and resource plans.
- Facilitate project planning activities, manage the execution of projects according to plan, and provide assistance in creating project schedules.
- Help document and lead discussions about team plans, identify holes or details that need to be covered, and figure out task assignments outside the defined roles.
- Coordinated with stakeholders to define project scope, goals, and deliverables, aligning expectations and project objectives.
- Provided technical support and guidance, resolving complex issues and improving user satisfaction.
- Monitored project performance using key metrics, taking corrective actions as necessary to maintain project alignment with objectives.
- Outlined and implemented plans to meet operational targets.
- Developed comprehensive project documentation, including plans, schedules, and status reports, to ensure transparency and accountability.
- Oversaw on-site and off-site teams professionals working on diverse IT projects.
- Used strong analytical, fault-finding and problem-solving abilities to find delivery solutions to address customer challenges.
- Negotiated contracts with vendors and suppliers, securing favourable terms and high-quality resources for projects.
- Oversaw the entire project lifecycle, from initiation through to closure, ensuring timely completion and stakeholder satisfaction.
- Constructed a continuous improvement culture by reviewing project outcomes and lessons learnt, applying findings to future projects.
- Managed IT staff recruitment, training, and development, building a highly skilled and motivated team.
- Conducted team training before starting projects for employees to obtain an extensive understanding of project specifications and schedules.
- Managed cross-functional teams to deliver software projects on time and within budget, fostering collaboration and efficiency.
- Coordinated cross-departmental IT projects, delivering solutions on time and within budget constraints.
- Defined scopes, managed resources and oversaw schedules in line with stakeholder and project owner specifications.
- Directed project teams to deliver projects following timescales, quality, specifications and quality agreed upon.
- Planned efficient use of resources to control expenditures.
- Coordinated hiring, training and performance management of employees.
- Tailored project management approaches to suit different project types and complexities, demonstrating flexibility and adaptability in leadership.
- Analysed system requirements to recommend technology upgrades that support organisational growth.
- Handled critical issues and obstacles with a solution-focused approach, minimising impact on project momentum and outcomes.
- Utilised Agile and Scrum methodologies to enhance project flexibility and responsiveness to change, leading to more successful outcomes.
- Orchestrated the seamless integration of project deliverables with existing systems and processes, enhancing operational capabilities.
- Implemented risk management strategies to identify, analyse, and mitigate project risks, safeguarding project success.
- Streamlined communication channels and tools, improving team collaboration and reducing miscommunications that could delay project timelines.
- Conducted regular project reviews and reports for senior management, providing insights and updates on project progress and challenges.
- Facilitated communication between technical teams and clients to translate complex technical information into understandable terms.
- Collaborated with senior management to define IT policies and procedures, promoting best practices across the organisation.
- Evaluated organisational needs, identifying underperforming areas and reporting recommendations for improvement.
- Provided regular reporting to management and customers regarding project status and milestones achieved.
- Identified, addressed and either resolved or escalated project issues.
- Conducted consultations with clients to determine project needs, budgets and develop a technical understanding.
- Negotiated contracts with vendors and suppliers, securing cost-effective solutions for IT needs.
- Implemented customer relationship management CRM systems, improving client communication and service quality.
- Oversaw IT budget, optimising spend while ensuring availability of essential resources.
- Fostered strong relationships with stakeholders through regular updates and involvement in key decisions, ensuring their needs were met.
- Led IT department, overseeing daily operations and aligning technology strategies with business objectives.
- Streamlined data management procedures, enhancing accuracy and accessibility of information.
- Anticipated risks and issues, used problem-solving skills to take corrective actions to decrease risks and resolve issues.
- Assessed new technology trends, adopting innovative solutions that provided competitive advantage.
- Championed the adoption of new technologies and processes to drive innovation and efficiency in project execution.
- Prepared and presented reports on IT performance metrics to stakeholders, demonstrating value and impact of IT investments.
- Reported regularly on project data and kept leadership informed of progress.
- Managed deployment of new software and hardware, enhancing overall productivity and operational efficiency.
- Conducted regular system audits to maintain high levels of data security and compliance with industry standards.
- Directed installation of ICT resources and related user training.
- Worked with other Project Managers to develop delivery capabilities for Microsoft and other Customer Success projects.
- Created project plans, ensuring all priorities were met and plans stayed within agreed timeframes.
- Mentored junior project managers and team members, sharing expertise and promoting professional development within the team.
- Procured software, hardware and infrastructure required to meet programme demands.
- Enforced health and safety protocols throughout operations, closely monitoring at all times to ensure teams stayed in compliance.
- Established operational priorities to guide department activities.
- Sourced all materials required for projects, finding and obtaining best prices through excellent research and negotiation skills.
- Coordinated with external IT service providers, ensuring seamless integration of services and support.
- Led the development and implementation of project management methodologies to improve team productivity and project outcomes.
- Analysed and adapted workflows to meet evolving needs.
- Facilitated training sessions for staff on new technologies and software applications, boosting team competencies.
Technical Lead
Convergys India Pvt Ltd
Pune
01.2021 - 02.2023
- Job Profile: Windows Server Administration
- Client: Microsoft Premier Project
Project Lead
LTIMINDTREE (Formerly Mind Tree Limited)
Bengaluru, Karnataka
09.2019 - 01.2023
- Work with other architects, leads, team members in an Agile Scrum environment and ensure KPIs are met along with team detailed reporting with Customer on weekly and monthly basis.
- Responsible for Operations management in 3 teams for Windows On-Prem team and documenting and handing over solutions to operational teams as per DMAIC standards.
- Responsible for Weekly, Monthly and Quarterly Business reviews with customers and track periodic performance improvements of the team.
- Proficiency in Business Communication Skills and working with multiple stakeholders.
- Ensure necessary technical training is scheduled for the team members whenever required.
- Proper Service Design and Data Governance in terms of handling Support implementing Prince2 and Agile methodologies.
- Accuracy of estimation, adherence to SLA timelines, and communication of risks and issues.
- Active member of hiring the appropriate talent and ensuring their onboarding to the team along successful knowledge transition is delivered by the mentors.
- Escalate, track and close technical risks, define contingency and mitigation plans.
- Participate in hiring high quality talent.
- Drive Performance in the team to meet targets.
- Manage the daily team activities and ensure the daily operations run smoothly.
- Drive Continuous Improvement in the team along with metrics improvement.
- Ensure team member engagement, succession, and career development efforts are planned for all team members.
- Acts as manager for Microsoft support engineers including setting goals, appraisal of staff performance, and development needs. Support staff to achieve their training and development objectives. Identify areas the team needs to develop to meet future business needs.
Broadcast engineer
Astech Systems Pvt Ltd
Dubai
01.2016 - 05.2017
- Job Profile: Windows Server Administration / Broadcast Engineer
- Payroll: Digital Planet FZC & Astech systems Direct payroll
- Client: Dubai Government Media, Etisalat, Du, physique TV
- Astech Systems PVT LTD (Formerly Broadcast Automation Systems) is a pioneer in developing automated systems for the broadcast industry. The company started business in UAE under the cover of Partner Digital Planet FZC, but from Feb 2017 onwards company started its own branch under SAIF Zone, Sharjah.
IT Engineer
Tatbiqi New media services
UAE
01.2015 - 04.2016
- Job Profile: IT Engineer & System Administrator for AMC
- Client: Dubai Club for Disabled, Porsche, Jaguar
- It's a software developing & web designing company also with IT Projects on CCTV & SYSTEM Integration, IT AMC's. It's a technical team of experienced professionals provides solutions that fit customer's business requirements and provides end-to-end services to keep network recital and availability elevated.
IT Technical Support
DATAMATION LLC
UAE
01.2014 - 07.2014
- Job Profile: IT Engineer & System Administrator for AMC
- Client: Dubai Club for Disabled, Porsche, Jaguar
- DATAMATION LLC is a Retailer Cum System Integrators. The company is based in Dubai and its major scope of work is on CCTV & System Integration Projects in UAE.
CSG SUPPORT (DATA & SYSTEM) - L3
Vodafone Cellular Ltd
Cochin
01.2012 - 09.2013
- Job Profile: IT Technical Support
- Payroll: Adecco India Pvt Ltd and Impro Business Solutions
Education
Bachelor of Science - Computer Application
MBU
HP, INDIA2012
HSC - Computer Science
Board of Higher Secondary Education
Kerala, India2006
10th - Technical High School Leaving Certificate
Technical High school
Thrissur, Kerala, India2004
Master of Business Administration - Project Management
01.2023
Diploma - Hardware and Networking
01.2008
Skills
- Technical Project Management
- Operations Management
- IT Service Delivery
- Windows Server Administration
- Administration of Windows 2008/2012/2016 servers
- VMware Administration
- Hyper-V
- Active Directory Administration
- Server troubleshooting
- Windows Networking
- Routing
- Switching configurations
- Windows update troubleshooting
- Component-based servicing troubleshooting
- Windows upgrade troubleshooting
- BitLocker deployment
- MBAM deployment
- Windows Activation
- Windows Performance troubleshooting
- BSOD & No boot troubleshooting
- Windows Deployment via WDS
- MDT
- Autopilot
- Operating System: Windows (xp, 7, 8, 10)
- Mac
- Installation and configuration of Servers
- Firewalls
- Switches
- Biometric Devices
- Maintaining Desktops
- Laptops
- Technical support for operating systems
- Mail support
- Basic network support
- Installing operating systems
- Configuring operating systems
- Troubleshooting operating systems
- Managing LAN
- Internet facility
- Troubleshooting network related problems
- Troubleshooting hardware related issues
- Configuration of DHCP
- Configuration of DNS
- Managing Active Directory
- Configuration of Print Server
Certification
- IIMK - Advanced Management Program for IT Professionals
- Microsoft Certified Azure Administrator
- MCSE
- MCP
- RHCE
- CCNA Exploration course completion Certificate
Languages Known
English
Hindi
Tamil
Malayalam
LinkedIn Profile
www.linkedin.com/in/ijustinejose
Projects
Proofpoint Email Security - Customer Support Project.
Microsoft Customer Success Project for Proactive Delivery - CSA Support (Azure Cloud Technologies and Global Delivery on-prem Technologies)
Microsoft Premier Project (CSS Support)
Overseas:
Worked closely with clients Microsoft, Dubai Government Media, Porsche, Ford, Jaguar, Dubai club for Disabled, Etisalat, Du, Physique TV.
IT Administrator for AL AMAL INTERNATIONAL CAMP FOR DISABLED, Sharjah
His Highness Sheikh Rashid's Zabeel Palace - Media IT Department. Dubai
IT Administrator for FAZZA INTERNATIONAL PARA OLYMPICS - Dubai
Broadcast engineer (Media-IT) at Etisalat Satellite Broadcast Earth Station, Al-Dhaid and Dubai.
Disclaimer
I hereby declare that all the information enclosed hereby is true to the best of my knowledge.
Personal Information
- Active Visas: US H1B valid till November 2027.
- Passport Number: V0871517
- Validity: 07 April 2031
Timeline
Technical Project Manager (Project Lead II)
Persistent Systems
02.2023 - Current
Technical Lead
Convergys India Pvt Ltd
01.2021 - 02.2023
Project Lead
LTIMINDTREE (Formerly Mind Tree Limited)
09.2019 - 01.2023
Broadcast engineer
Astech Systems Pvt Ltd
01.2016 - 05.2017
IT Engineer
Tatbiqi New media services
01.2015 - 04.2016
IT Technical Support
DATAMATION LLC
01.2014 - 07.2014
CSG SUPPORT (DATA & SYSTEM) - L3
Vodafone Cellular Ltd
01.2012 - 09.2013
Bachelor of Science - Computer Application
MBU
HSC - Computer Science
Board of Higher Secondary Education
10th - Technical High School Leaving Certificate
Technical High school