Summary
Overview
Work history
Education
Skills
Custom
Personal Information
Affiliations
Timeline
Generic

Justine Wright

Sheffield,south yorkshire

Summary

I bring over 15 years of customer service and sales experience, primarily within office-based environments, along with in-person roles. I thrive both in collaborative team settings and when working independently, consistently using the skills I’ve developed across various positions to meet targets and maintain a positive, solution-focused approach.


I consider myself a confident and outgoing individual who enjoys meeting new people and building strong interpersonal relationships. My enthusiasm for engaging with others supports both my professional performance and team morale.




Overview

20
20
years of professional experience

Work history

Sales advisor

Capita
Sheffield, South Yorkshire
11.2022 - Current
  • Delivered excellent customer service whilst driving sales objectives.
  • Collaborated with other team members for consistent achievement of targets.
  • Built rapport with potential customers to facilitate successful negotiations.
  • Demonstrated resilience in handling rejections, maintaining a positive attitude towards work goals.
  • Executed outbound calls to prospective customers to increase sales volume.
  • Handled high call volumes with accuracy and efficiency for optimum productivity.
  • Established positive customer rapport using multiple communication channels.
  • Maintained accurate knowledge of current services to provide informative customer advice.

Cleaner

University of Sheffield
Sheffield, South Yorkshire
10.2020 - 08.2022
  • Correctly used colour-coded equipment.
  • Safely stored cleaning solutions, equipment and chemicals.
  • Operated job-specific equipment to shampoo carpets, wax tile and buff floors.
  • Used correct procedures to clean floors, communal areas and work spaces.
  • I Made sure offices, Labs and work spaces were kept to a high standard of cleanliness throughout the coronavirus pandemic whilst also providing extra 'spot checks' for the staff who would continue to travel and work in office.
  • Restocked, cleaned and sanitised bathroom spaces for optimum appearance and functionality.
  • Kept floors clean with regular sweeping, vacuuming and mopping.
  • Sanitised communal touchpoints for optimum worker and visitor health and wellness.

Barmaid

The Bulls Head
Sheffield, South Yorkshire
10.2019 - 02.2020
  • Maintained bar stocks, replenishing daily as necessary.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
  • Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.

Cafe Barista

University of Sheffield
Sheffield, South Yorkshire
06.2015 - 07.2019
  • Followed prescribed recipes and preparation techniques for range of drinks, including espresso, latte and cappuccino.
  • Employed product knowledge to recommend beverages based on customer preferences.
  • Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
  • Maintained and operated espresso machines, blenders and commercial coffee brewers.
  • Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
  • Warmly greeted and served customers, promptly processing payments to minimise wait times.
  • Upsold additional sandwiches and snacks with drinks orders, increasing average transaction value.
  • Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
  • Described coffee blends and preparation to customers, assisting choices based on personal tastes.

Receptionist

Ultrasound direct (Baby bond)
Sheffield/Barnsley, South Yorkshire
05.2014 - 04.2015
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Delivered front of house duties with warm and professional manner.
  • Worked alongside Sonographer to ensure all customers appointment times were kept to schedule.
  • I would Chaperone when needed during the examination of a patient.
  • Oversaw office supply orders and replenished stock for staff use.
  • Kept reception area clean and neat to give visitors a positive impression of the company.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Took on additional tasks on manager's request.
  • Offer additional packages we provided to the customer ultimately resulting in sales targets being exceeded.

Sales Advisor

Ant Marketing
Sheffield, South Yorkshire
02.2013 - 09.2013
  • Handled high call volumes with accuracy and efficiency for optimum productivity.
  • Used strategic promotional strategies to retain customers considering service cancellations.
  • Attended regular product training to enhance customer advice.
  • Maintained detailed knowledge of product portfolios to competently advise customers.
  • Achieved daily performance targets, aiding department progression towards sales goals.
  • Successfully generated new business via telephone sales, achieving profit growth targets.
  • Increased client retention by building instant rapport and establishing customer trust.
  • Logged call details and customer information in secure systems, improving data collection measures.

Outbound Sales Advisor

voice
sheffield, south yorkshire
02.2009 - 06.2013
  • Handled high call volumes with accuracy and efficiency for optimum productivity.
  • Increased client retention by building instant rapport and establishing customer trust.
  • Generated, maintained and updated list of potential sales leads.
  • Attended regular product training to enhance customer advice.
  • Achieved daily performance targets, aiding department progression towards sales goals.
  • Successfully generated new business via telephone sales, achieving profit growth targets.
  • Developed excellent understanding of insurance products and services to confidently manage queries regarding product specifications and pricing.

Bar Staff Member

The Shiny Sheff
Sheffield, South yorkshire
02.2007 - 01.2009
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Maintained bar stocks, replenishing daily as necessary.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Supported serving staff with fast, accurate beverage preparation.
  • Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
  • Completed end-of-day cleanup to reset bar for next day.

Bar Staff Member

The Wooden walls of old England
nothampton, East midlands
03.2006 - 02.2007
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Carefully collected glassware from bar and outside areas, reducing glass breakage.
  • Cleaned accidental spillages and broken glass quickly to maintain safe customer environments.
  • Loaded glassware into dishwashers and hand-washed fragile items separately.
  • Distributed bills to customers at end of meal.
  • Checked glasses were properly cleaned before stacking and storing for re-use.
  • Cleared tables quickly between guests to reduce turnaround times.
  • Re-stocked bar area with glasses, snacks and refillable items.
  • Maintained clean and tidy dining area.

cleaner

Northampton University
Northampton, East Midlands
08.2005 - 03.2006
  • Worked quickly to complete cleaning within allotted timeframes.
  • Correctly used colour-coded equipment.
  • Reported breakages to supervisor.
  • Safely stored cleaning solutions, equipment and chemicals.
  • Restocked, cleaned and sanitised bathroom spaces for optimum appearance and functionality.
  • Polished glass, mirrors and metal items to attractive shine.
  • Removed used towels and bedding, replaced with new and reset spaces to professional standards.
  • Kept floors clean with regular sweeping, vacuuming and mopping.

Education

GCSEs -

The Duston School
Northampton, NTH

Skills

  • Strong verbal communication
  • Call centre experience
  • Target Driven
  • Work well within a team
  • Takes pride in my work


Custom

Personal Information

Nationality: british

Affiliations

  • Films- Dirty dancing, goodfellas and anything to do with horror.
  • Walks- I love walks especially when the weather is nice.
  • Reading- I have a large collection of books from fiction to biopics.

Timeline

Sales advisor

Capita
11.2022 - Current

Cleaner

University of Sheffield
10.2020 - 08.2022

Barmaid

The Bulls Head
10.2019 - 02.2020

Cafe Barista

University of Sheffield
06.2015 - 07.2019

Receptionist

Ultrasound direct (Baby bond)
05.2014 - 04.2015

Sales Advisor

Ant Marketing
02.2013 - 09.2013

Outbound Sales Advisor

voice
02.2009 - 06.2013

Bar Staff Member

The Shiny Sheff
02.2007 - 01.2009

Bar Staff Member

The Wooden walls of old England
03.2006 - 02.2007

cleaner

Northampton University
08.2005 - 03.2006

GCSEs -

The Duston School

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Justine Wright