Hi, I’m
Justine Scanlan
Dagenham,Essex
Summary
Throughout my career I have been influential in managing the efficient and smooth daily functions within a fast-paced office environment and gained extensive HR/People experience, payroll, office manager and finance experience, as well as administration and customer service experience. I have excellent problem-solving skills and a creative approach to any situation that arises. An experienced Human Resources Business Partner with 15 years operational and strategic experience across the hospitality and facilities sectors. Covered all areas of Human Resources creating a well-rounded HR professional able to shape and deliver a commercially focused people agenda. Accomplished with coaching and influencing senior managers and able to see the bigger picture and spot key organisational issues and provide solutions. Perceptive individual with initiative to obtain knowledge in hiring, training and development of employees. Keen in improving succession planning and employee experience. Devoted to provide impactful workplace and fostering environment for employees.
Overview
39
years of professional experience
16
years of post-secondary education
Work history
Scoffs Group UK LtdRomford
HR & Payroll Manager
05.2022 - Current
Job overview
- Promotion in May 2022 to lead the HR/People function including the payroll function
- Deliver key projects as required by the Executive team
- Partner with team leaders and managers to evaluate current team structure and skills, org' design, talent gaps and hiring plan to achieve business goals
- Work with the Executive team to build the employer brand and ensure Scoffs is seen as a key company in the hospitality industry to join
- Manage the internal talent process including succession planning and managing the appraisal process
- Monitor completion of the venue HR Incident logs to ensure all employee issues are tracked
- Meet with venue managers and support office heads of departments to discuss ER queries
- Coaching and guidance to ensure managers are confident in handling employee relations issues including disciplinary, grievance, capability etc
- Ensuring all HR policies and procedures, including handbook, are up to date and relevant
- Manage onboarding and leaver process of Support office team and assist where necessary venue processes
- Manage all of our third-party People solutions Talos 360 ATS and Roubler Payroll system
Scoffs Group LtdRomford
HR & Payroll Administrator
08.2021 - 05.2022
Job overview
- Responsible for 4 company UK payrolls end to end
- From creating adverts to candidate screening and onboarding new employees
- Carrying out right to work checks issuing employee contracts and setting up new starters on the time and attendance system and payroll system
- Coordinating the payroll through a manager service company liaising directly
- Dealing with HR emails and issues alongside company solicitors.
Integra Cleaning Group Ltd
Office Manager/Assistant Accountant/HR Manager
06.2016 - 08.2021
Personal Assistant
06.2015 - 06.2016
Job overview
- Process 2 weekly and 4 weekly payrolls/HR duties
- Oversee sales and purchase ledgers and credit control/Bank Reconciliations/ VAT Returns
- Point of contact for clients for new business and queries and HR/Payroll queries from staff
- General day to day running of the office
- Knowledge of COSHH data/risk assessments/quotes
- Responsible for company Health and Safety and ISO/Accreditation compliance and audits including company van checks
- Caring for elderly parents, to the directors and senior management within the company, booking meetings, flights and hotel reservations
- First point of contact for clients via phone or face-to-face contact
- Responsible for all administration including processing payroll for 1500 employees, maintaining petty cash and budgets
- Implement and project manage Government working pension scheme to company and employees
- Responsible for keeping accurate records and entering data into the database
- Carried out additional administration work; including answering the telephone, filing, resolving queries and dealing with issues or complaints in a courteous manner
- Organising external/internal meetings, attending and taking minutes
- Liaising with other staff regulatory authorities, suppliers and clients
- Producing board meeting papers, agendas, and facilities for meetings
- Involved in recruitment, budgets and accounts, managing junior staff and HR issues
- Reviewed and prepared management accounts to track performance of the business
- Event planning: organising summer and Christmas staff events, preparing a budget and managing money, organising team bonding sessions
Boots, Barking
Customer Assistant/Stock Replenish
09.2014 - 06.2015
Job overview
- Late night stock replenish to the store
- First point of contact for customers
- Taking payments at the till/Responsible for cashing up at the end of the day for the whole store
- Responsible for keeping accurate records and date checking for the fresh food department
- Carried out additional administration work; including answering the telephone, filing, resolving queries
The Holmes Care GroupUpminster
Office Manager/Assistant Accountant
08.2012 - 09.2014
HR GO Recruitment PLC
Administrator, Payroll and Office Manager
04.2010 - 08.2012
Job overview
- Weekly payroll administration for 3 branches and 300+ temporary employees
- Organising meetings and managing Director's diary to ensure no clashes in meeting times
- Responsible for keeping accurate financial administration systems and records
- Updating notes on the client management system in a timely manner
- Maintained confidential and accurate records and entered data carefully into the company database
- Communicating with clients ensuring debts paid in a timely manner to aid cash flow
- Event planning: Organising Christmas staff events and team bonding sessions
- Preparing and managing budget for this
Atkinson Contract Services
Office Manager/Assistant Accountant
08.2007 - 03.2010
Job overview
- First point of contact for clients via phone or face-to-face contact
- Responsible for all administration including processing payroll for 50 employees for 2 companies
- Conducting year end procedures including P60's and P11's and P45's maintaining petty cash and budgets
- Responsible for keeping accurate records
- Administration work; including answering the telephone, filing, resolving queries and dealing with issues or complaints in a courteous manner
- Organising external/internal meetings, attending and taking minutes
- Liaising with staff, suppliers and clients
- Producing board meeting papers, agendas, and facilities for meetings
- Involved in recruitment and HR issues
- Prepared management accounts to track performance of the business
UGD UK Ltd
Accounts Payable Manager/Accounts Assistant
01.2004 - 04.2007
Job overview
- Promotion to Accounts Payable Supervisor in August 2005 then a further promotion to Accounts Payable Manager in December 2005, reporting to the Head of Finance
- Supervising 3 accounts payable clerks, ensuring all daily duties are carried out
- Preparation of monthly and mid- month supplier BACS payments
- Responsible for the smooth running of the accounts payable department
- Part of the Accounts payable team dealing with and inputting supplier invoices using Microsoft Navision accounting package
- Matching, batching and coding approximately 1000 invoices per month and working to a deadline to ensure the invoices are paid at the end of each month
- Reconciling supplier monthly statements
- Responsible for checking and processing company employee expenses
- Cover for the office cashier, collating and reporting daily bank balances using Excel software, to the Head of Finance and Company Directors
- Everyday office general duties, opening post, filing etc
- Liaise with external supplier queries
UGD UK Ltd
Member Services Clerk
01.1999 - 12.2004
Job overview
- Part of the customer services telephone team, dealing with day-to-day customer queries
- Dealing directly with agencies employed on the company's behalf to recover customer debts.
UGD UK Ltd
Customer Services Collections Supervisor
01.1994 - 12.1996
Job overview
- Promoted from Customer Services team leader to Supervisor reporting directly to the Customer Services Manager
- Responsible for twelve telephone clerks and a team leader and the day-to-day running of the collections team
- Dealing directly with customers in debt and the debt collection agencies
- Prepared monthly collection agency statistical reports.
UGD UK Ltd
Accounts Assistant
01.1989 - 12.1994
Job overview
- Part of the Management Accounts team, dealing with supplier invoices as above
- Preparing monthly statistical company reports using Excel
- Assisted the Royalty Accountant preparing artist royalty statements and ensuring payment for all suppliers
- Costing and calculating manually new product cost and profit margins.
Debenham Tewson & Chinnocks
Accounts Assistant
01.1988 - 12.1989
Logica UK Ltd
Sales Ledger Clerk
01.1986 - 12.1988
Town & City Properties
Accounts Payable Clerk
01.1985 - 12.1986
Education
Barking and Dagenham College of Adult EducationRomford, Havering
Diploma of Higher Education from CIPD Level 5 in People Management
09.2021 - 07.2022
Barking and Dagenham CollegeRomford
Diploma of Higher Education from CIPD Level 3 in Human Resources
09.2020 - 06.2021
Robert Clack SchoolDagenham
GCSEs from English Language & Literature
09.1980 - 06.1985
Robert Clack SchoolDagenham
GCSEs from Mathematics
09.1980 - 06.1985
Robert Clack SchoolDagenham
GCSEs from Biology
09.1980 - 06.1985
Skills
- Passionate about delivering effective change to drive improvements within the business
- Excellent customer service, communication and time management skills
- Demonstrates professional telephone techniques and etiquette
- Ability to demonstrate effective written and verbal communication skills
- Makes sound decisions under pressure, concentrating on developing solutions
- Energetic facilitator of change, used to working in a dynamic and fast paced environment
- Possessing a proven ability to generate innovative ideas and solutions to problems
- Outstanding IT skills including
- MS Office, databases, and Sage 50 Accounting Package, Xero Accounting, Sage and Brightpay ADP and Roubler Payroll systems
- Human Resources
- Microsoft Excel
- Microsoft Office
- Microsoft PowerPoint
- Payroll
- Payroll control
- Staff development
- Talent management
- HRIS Technologies
- Performance management
- External recruitment
- L&D strategies
- Employee retention programmes
- Hiring and training
- Benefits administration
- Dispute resolution
- Employment contracts
- New employee orientation
- Excel proficiency
- Recruitment
Languages
French
Beginner
English
Native
Timeline
HR & Payroll Manager
Scoffs Group UK Ltd
05.2022 - Current
Barking and Dagenham College of Adult Education
Diploma of Higher Education from CIPD Level 5 in People Management
09.2021 - 07.2022
HR & Payroll Administrator
Scoffs Group Ltd
08.2021 - 05.2022
Barking and Dagenham College
Diploma of Higher Education from CIPD Level 3 in Human Resources
09.2020 - 06.2021
Office Manager/Assistant Accountant/HR Manager
Integra Cleaning Group Ltd
06.2016 - 08.2021
Personal Assistant
06.2015 - 06.2016
Customer Assistant/Stock Replenish
Boots, Barking
09.2014 - 06.2015
Office Manager/Assistant Accountant
The Holmes Care Group
08.2012 - 09.2014
Administrator, Payroll and Office Manager
HR GO Recruitment PLC
04.2010 - 08.2012
Office Manager/Assistant Accountant
Atkinson Contract Services
08.2007 - 03.2010
Accounts Payable Manager/Accounts Assistant
UGD UK Ltd
01.2004 - 04.2007
Member Services Clerk
UGD UK Ltd
01.1999 - 12.2004
Customer Services Collections Supervisor
UGD UK Ltd
01.1994 - 12.1996
Accounts Assistant
UGD UK Ltd
01.1989 - 12.1994
Accounts Assistant
Debenham Tewson & Chinnocks
01.1988 - 12.1989
Sales Ledger Clerk
Logica UK Ltd
01.1986 - 12.1988
Accounts Payable Clerk
Town & City Properties
01.1985 - 12.1986
Robert Clack School
GCSEs from English Language & Literature
09.1980 - 06.1985
Robert Clack School
GCSEs from Mathematics
09.1980 - 06.1985
Robert Clack School
GCSEs from Biology
09.1980 - 06.1985
Similar Profiles
Damith KasagalaDamith Kasagala
Aircraft Technical Instructor at Resource Group- UK ( UK.147.0046, EASA.147.0181)Aircraft Technical Instructor at Resource Group- UK ( UK.147.0046, EASA.147.0181)
Lloyd HippersonLloyd Hipperson
Senior Materials Coordinator at Wood Group UK PLC / Bilfinger Salamis UK Ltd / AMECSenior Materials Coordinator at Wood Group UK PLC / Bilfinger Salamis UK Ltd / AMEC
Ana Rodriguez LosaAna Rodriguez Losa
Conference & Events Manager at Brentford FC at Levy UK & Ireland – Compass Group UKConference & Events Manager at Brentford FC at Levy UK & Ireland – Compass Group UK
Lee-Ethan DwyerLee-Ethan Dwyer
Machine operator at EthypharmMachine operator at Ethypharm
David AkoweDavid Akowe
Sales Development Representative at World 50Sales Development Representative at World 50