Justine McCloy
Girvan
Summary
Dedicated Housekeeper with a strong background in maintaining cleanliness and hygiene standards in luxury lodges. Delivered exceptional customer service through effective communication and complaint resolution. Focused on enhancing guest satisfaction by adhering to company policies and maintaining high operational standards. Compassionate professional with extensive experience in customer-facing roles across hospitality and healthcare sectors. Cultivates positive interactions with clients and colleagues, demonstrating strong empathy and the ability to handle challenging situations with composure. Committed to fostering a supportive environment and ensuring client needs are met efficiently. Enthusiastic and reliable, bringing strong sense of responsibility and genuine enjoyment of creating clean, organised spaces. Possess strong communication skills and knack for working well with others. Excels in managing time efficiently and handling tasks with care and attention. Always eager to learn and adapt to new environments and routines.
Overview
23
23
years of professional experience
Work History
Housekeeping
Seasons Holidays
2019.09 - Current
- Preparing lodges to guests’ full specification
- Removed trash from guest rooms, including emptying bins and properly disposing of soiled linen.
- Conducted deep cleaning of bathrooms and kitchens, focusing on sanitisation to meet health standards.
- Cleaned rooms to satisfaction of clients and management.
- Managed daily cleaning, dusting, and vacuuming of assigned rooms to maintain high standards of hygiene.
- Kept floors spotless using Hoovers, mops and brushes for deep cleaning.
Housekeeping
Woodland Bay
2022.08 - 2022.10
- Duties Housekeeping to a very high standard.
- Working around my Brunston shifts for extra housekeeping cover.
Events Staff
Adecco
2021.01 - 2021.02
- Delivering plates & taking drinks orders in new luxury Ballroom.
- Facilitated team briefings and allocated responsibilities to event staff to guarantee smooth operation during events.
Guest Reservations Staff
Trumph Turnberry Hotel
2016.06 - 2016.11
- Worked at Montrose typing notes from Old Opera System to New Opera System for Guest Reservations.
- Created rate codes at Spa office and created guest correspondence letters from bookings at the luxury five Starr Resort.
- Analysed data for accuracy before inputting into system.
Housekeeping – Seasonal
Turnberry Hotel, Trump Turnberry Resort
2016.06 - 2016.11
- Cleaned guest rooms and changed linen to high standards.
- Changed bed linen, towels, and guest amenities, replenishing supplies as necessary for optimal comfort.
- Vacuumed, dusted and polished furniture in common areas, including corridors and lift entrances.
- Replaced items such as soap, shower wash, shampoo, tea and coffee after customer use.
- Replenished guest rooms with necessary supplies including water glasses, toiletries and paper products.
Telesales Operative
IBT Travel
Prestwick
2016.01 - 2016.04
- The role involved outbound calling around schools.
- To achieve outbound calling KPI’s to promote school tips to schools.
- Calling teachers to see if there is a suitable time for Sales Team to discuss School Summer or Ski Trips if their department is planning one.
- Recording suitable times agreed to call teachers back on Microsoft spreadsheets after calling back I would pass call to sales team.
- I also sent emails advertising school trips to schools to be interested to teachers daily.
Bank Nursing Assistant
NHS, Ayrshire & Arran
Ayrshire
2011.01 - 2014.01
- Experience gained within medical, mental health and surgical departments.
- I was able to assist with patients that require personal care, feeding, escorting to appointments.
- Maintaining personal records and checking belongings with other Nursing Assistants.
Customer Service Representative
Direct Line Insurance
Glasgow
2008.01 - 2011.01
- Dealing with inbound calls from customers in relation to their Direct Line Motor Car or Home Insurance Policy.
- I always adhered to security questions to follow data protection act.
- My responsibilities included being FSA compliant sales and service promotion, dealing with any queries and customer complaints in a timely and professional manner.
- Working as part of a team in a fast-paced, dynamic Call Centre.
- Providing excellent customer service and product knowledge.
- Excellent communication and customer rapport building skills were essential in this role.
- I also aimed to excel sales targets and always achieved my targets.
Nursing Auxiliary
NHS, Ayrshire & Arran
Ayrshire
2006.01 - 2008.01
- Experience gained within a busy medical ward.
- I assisted the staff nurse with personal care, feeding, escorting to appointments, maintaining personal records and ensuring the overall wellbeing of patients.
- Working a variety of shifts and at weekends dealing mainly with patients suffering from Type1 and Type 2 diabetes, cancer and respiratory problems.
Sales Assistant (Part-time)
Next Ltd
Ayr
2006.02 - 2006.04
- Face to face customers service, cash handling, till operation and stock control.
Food & Beverage Assistant
Turnberry Golf Course, Westin Resort
2005.03 - 2005.10
- Five Starr standard waiting on tables, taking orders computerised setting up and clearing away as well as assisting at functions and golfing parties.
Support Worker
Partnership Group
Aberdeen
2004.01 - 2005.01
- Approached directly by the Human Resources Manager as I seemed like the right type of attitude to provide 1:1 support to severely mentally impaired adults with challenging behaviour.
Education
BA (Honours) - Fine Art (Painting)
The Robert Gordon University
Aberdeen2003-01
NC - Art & Design
Newton Annex
Ayr1999-01
Higher - Home Economics, Art & Design, History, English
Girvan Academy
1998-01
Skills
- Excellent Customer Service Skills
- Ability to work under pressure
- Excellent complaint handling skills
- Relate to others at different levels
- Value confidentiality
- Deal effectively with sensitive information
- Creative
- Attention to details
- IT literate
- Working knowledge of Microsoft Office
- Internet
- Task prioritization
- Workplace organization
Custom
- Skills for Customer Care – SCQF 4, SAC Employability & Skills at CEIS, 2017-12-01
- Interview Skills Workshop, SAC Employability & Skills, 2017-10-01
- Health and Safety, NHS Learn Pro modules, Annually
- Manual Handling, NHS Learn Pro modules, Annually
- Infection in the Hospital, NHS Pro Learn modules, Annually
Personal Information
Hobbies: yoga, swimming, running
Timeline
Housekeeping
Woodland Bay
2022.08 - 2022.10
Events Staff
Adecco
2021.01 - 2021.02
Housekeeping
Seasons Holidays
2019.09 - Current
Guest Reservations Staff
Trumph Turnberry Hotel
2016.06 - 2016.11
Housekeeping – Seasonal
Turnberry Hotel, Trump Turnberry Resort
2016.06 - 2016.11
Telesales Operative
IBT Travel
2016.01 - 2016.04
Bank Nursing Assistant
NHS, Ayrshire & Arran
2011.01 - 2014.01
Customer Service Representative
Direct Line Insurance
2008.01 - 2011.01
Sales Assistant (Part-time)
Next Ltd
2006.02 - 2006.04
Nursing Auxiliary
NHS, Ayrshire & Arran
2006.01 - 2008.01
Food & Beverage Assistant
Turnberry Golf Course, Westin Resort
2005.03 - 2005.10
Support Worker
Partnership Group
2004.01 - 2005.01
BA (Honours) - Fine Art (Painting)
The Robert Gordon University
NC - Art & Design
Newton Annex
Higher - Home Economics, Art & Design, History, English
Girvan Academy