Summary
Overview
Work history
Education
Skills
Certification
Timeline
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Justine De Mesa

Summary

Dedicated professional with expertise in payment processing, refund and exchange handling, and complaint resolution. Demonstrates strong product knowledge and proficiency in stocking shelves, ensuring efficient operations and customer satisfaction. Committed to leveraging skills to enhance retail environments and drive business success.

Overview

3
3
years of professional experience
1
1
Certification

Work history

Retail assistant

Primark
Kingston upon Thames, Greater London
06.2025 - 09.2025
  • Delivered excellent customer service by answering queries and providing product information.
  • Maintained clean shop floor, promoting a welcoming environment.
  • Participated in seasonal sale preparations by arranging promotional displays strategically.
  • Assisted in stock replenishment to maintain store appearance.

Bartender

Garratt Tavern
Wandsworth, London
06.2024 - 09.2024
  • Making and serving alcoholic drinks to customers.
  • Handling payments through till operation.
  • Able to face and manage work pressure on busiest days, such as Fridays and World Cup season.
  • Able to train new employees with personal experience behind the bar.
  • Advised customers on available beverages and choices for individual tastes.
  • Mixed cocktail ingredients using shakers, blenders and ice-crushers.
  • Able to display friendly and welcoming behaviour to customers resulting in an increase in the purchase of drinks.
  • Maintained the cleanliness and hygienic bar standards

Sales assistant

H&M
Wandsworth, London
02.2023 - 08.2023
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Demonstrated excellent communication skills to provide detailed product information.
  • Assisted customers in locating specific items to boost satisfaction.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Learnt about new products quickly, providing comprehensive guidance to customers.
  • Recommended products to customers based on their preferences
  • Processed returned or exchanged items and provided refunds to customers.
  • Tagged products quickly and accurately with price tags and stickers.

Waiter

Yori
Clapham, London
09.2022 - 01.2023
  • Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
  • Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
  • Resolved customer complaints to maintain satisfaction.
  • Presented menus, explained daily specials, and made recommendations based on customer preferences to enhance dining experiences.
  • Polished bar glasses and cutlery, maintaining bar presentation.
  • Answered phones politely and promptly while accurately recording and confirming reservations.
  • Stocked and maintained silverware, linens and condiments.

Education

Bachelor of Science - Psychology

University of Kent

A-Levels -

St Francis Xavier Sixth Form College

Skills

  • Payment Processing
  • Refund and exchange processing
  • Complaint handling
  • Product knowledge
  • Stocking shelves

Certification

  • Duke of Edinburgh Bronze award
  • GCSE certificate
  • NCS award
  • A levels certificate

Timeline

Retail assistant

Primark
06.2025 - 09.2025

Bartender

Garratt Tavern
06.2024 - 09.2024

Sales assistant

H&M
02.2023 - 08.2023

Waiter

Yori
09.2022 - 01.2023

Bachelor of Science - Psychology

University of Kent

A-Levels -

St Francis Xavier Sixth Form College

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Justine De Mesa