Justine Cameron
Weston-Super-Mare
Summary
PERSONAL PROFILE I have excellent proven Customer Service skills. I am a very honest, loyal and hardworking person who can work alone or as part of a team.
I am enthusiastic, highly motivated, extremely driven.
Overview
18
18
years of professional experience
Work history
Lead Customer Host
Great Western Railway
09.2014 - Current
- As a customer host I work onboard trains, travelling along the network providing hot and cold refreshments to customers.
- I am there to provide a service and a lasting impression to both standard and First-Class travellers throughout the train to ensure all our Customers have the opportunity to purchase something from a range of products.
- I am also there to give as much information about connections, delays or station stops, luggage assistance.
- I am also a front lead host which has a more responsible role including safety aspect to our passengers as well as a service.
- Peer trainer is also another aspect of my job when any new starters join as customer hosts my job is to show them the ropes and offer guidance along the way.
Passenger Service Agent
Servisair
03.2012 - 09.2014
- Check- in passengers using a variety of complex systems and knowing the different policies for each different operator.
- Meet and board flights for various airlines.
- Enforced restrictions on luggage allowance in line with established policy.
- Announced flight status updates and information about gate changes over PA system.
- Spoke clearly to communicate easily with non-native speakers.
- Excelling in customer service.
- Remaining calm in stressful situations.
- Present international flights to immigration.
- Being proactive at all times, excellent time keeping and being efficient.
- Oversaw ticketing, gate and ramp services.
Cabin Crew Member
EasyJet
01.2009 - 12.2009
- Served food and beverages to passengers, consistently complying with airline health and safety standards.
- Facilitated open on-board communication, delivering regular announcements.
- Followed company regulations and rules to promote a safe environment for travellers and employees.
- Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board security.
- Directed passengers to assigned seats and provided pre-flight instructions.
- Addressed questions and resolved issues and complaints.
- Greeted passengers upon boarding and exiting aircraft.
- Regularly monitored cabin throughout flight.
- Offered personalised assistance to pregnant, elderly and passengers with disabilities.
Manual Data Entry
Royal Mail
12.2009 - 12.2009
- Working in a team of up to 30 people in an office environment
- Practiced confidentiality with information to comply with privacy guidelines.
- Examined data to detect errors and discrepancies.
- Scanning screen prompts to make corrections thereby ensuring mail can be delivered.
Passenger Service Agent
Air Southwest
01.2006 - 12.2008
- Daily communication dealing with customers face to face and by telephone
- Escorted passengers with mobility issues to and from transport.
- Checked-in luggage and confirmed carry-on items met security requirements.
- Making and amending flight bookings by telephone and in person
- Meeting and boarding flights
- Assisting passengers with special needs
- Managing 14 staff members' holiday entitlement
- Stock control.
- Tagged luggage and routed to appropriate location for loading and screening.
- Oversaw ticketing, gate and ramp services.
- Performed boarding gate duties in line with airline schedule.
Education
Diploma - Travel and Tourism
NVQ Level 2 - Customer Service
Achievement Training
United KingdomBTEC - Travel And Tourism
Saltash.net community school
SaltashSkills
- Can effectively accomplish multiple tasks
- Able to stay calm under pressure
- Good listener and communicator
- Ability to be proactive
- Good computer and administrative skills
- Customer service
Timeline
Lead Customer Host
Great Western Railway
09.2014 - Current
Passenger Service Agent
Servisair
03.2012 - 09.2014
Manual Data Entry
Royal Mail
12.2009 - 12.2009
Cabin Crew Member
EasyJet
01.2009 - 12.2009
Passenger Service Agent
Air Southwest
01.2006 - 12.2008
Diploma - Travel and Tourism
NVQ Level 2 - Customer Service
Achievement Training
BTEC - Travel And Tourism
Saltash.net community school
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