Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Justina Serwaa

London Enfield

Summary

Dynamic professional with a strong work ethic and proven adaptability to fast-paced environments. Demonstrates exceptional communication skills and customer service, complemented by proficiency in Microsoft Office. Committed to maintaining compliance standards while effectively managing time and resources.


Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work history

Laundry assistant

Care UK Elizabeth lodge homecare
Enfield, middlesex
03.2025 - Current
  • Maintained highest standards of laundry services, ensuring clothing was ironed and presented well.
  • Collected and returned laundry to designated areas regularly, organising residents' clothing neatly.
  • Kept wardrobes and drawers clean, promoting tidiness in personal spaces.
  • Ensured safe and proper use of laundry equipment, reporting defects promptly.
  • Executed minor repairs and replaced buttons on various garments.
  • Labelled and delivered residents' clothing accurately to prevent mix-ups.
  • Prioritised health and safety for all individuals within the environment.
  • Protected confidentiality in accordance with data protection regulations and company policies.
  • Checked laundry chemicals daily and kept caps and lids to prevent contamination.
  • Followed correct colour code systems while handling laundry.

laundry and uniform room attendant

One hundred shoreditch hotel
Shoreditch, Hackney
07.2024 - 01.2025
  • Facilitated laundry operations to ensure consistent supply of fresh linen.
  • Enforced safety protocols, promoting secure environment for guests and staff.
  • Collaborated with team and departments to enhance workflow efficiency and timely delivery of clean linens.
  • Addressed guest concerns and fulfilled special requests promptly.
  • Identified maintenance issues and coordinated swift resolutions with relevant departments.
  • Received, sorted, and issued uniforms to colleagues efficiently.
  • Completed inventory of uniforms and linens, ensuring cleanliness and compliance with standards.

Housekeeping supervisor

NIC Services Group
Waltham Abbey, Essex
06.2023 - 07.2024
  • Developed efficient rosters to maximise workforce utilisation and minimise overtime costs.
  • Streamlined inventory management, reducing waste and lowering operational expenses.
  • Supervised daily housekeeping operations to ensure optimal staff performance.
  • Fostered teamwork among housekeeping staff, cultivating a positive working environment.
  • Implemented eco-friendly cleaning practices, supporting sustainability initiatives.
  • Enhanced productivity through effective scheduling and task assignment.
  • Coordinated cleaning teams to meet daily demands efficiently.
  • Promoted adherence to health and safety regulations for employee well-being.
  • Stored and disposed of cleaning products and chemicals safely.
  • Briefed staff on daily cleaning requirements and delegated tasks to suitable candidates.
  • Delivered professional, friendly service across customer-facing tasks.

Nursery assistant

Great oxford international school
kumasi, Ghana
04.2020 - 12.2022
  • Engaged children in arts and crafts activities to enhance creativity and motor skills.
  • Organised group activities to improve children's social skills.
  • Prepared age-appropriate teaching materials, facilitating effective lesson delivery.
  • Conducted storytelling sessions to promote language development and communication skills.
  • Ensured compliance with safety regulations for high-quality childcare.
  • Fostered positive relationships with parents to better understand children's needs.
  • Created engaging play scenarios to stimulate imaginative thinking among children.
  • Collaborated with nursery staff to optimise day-to-day operations.

Retail assistant

Makola import and export retail and wholesale shop
Accra, Ghana
01.2018 - 03.2020
  • Managed customer flow effectively during peak times to optimise service delivery.
  • Maintained store appearance through diligent stock replenishment and cleanliness efforts.
  • Engaged customers to enhance in-store experience and deliver exceptional service.
  • Built rapport with new and existing customers to strengthen client retention.
  • Applied suggestive selling techniques to boost sales performance.
  • Provided accurate product tagging with price labels to ensure clarity.
  • Assisted customers in obtaining specialised support for refunds and exchanges, preserving loyalty.
  • Totalled bills accurately using mathematical skills, ensuring precise till counts.

Education

West Africa senior high school certificate (WASSCE - General arts

Aduman senior high school
Ghana
09.2010 - 05.2013

Skills

Communication skills and customer service

Time management

Microsoft Office proficiency

Adaptability to fast-paced environments

Strong work ethic

Understanding of compliance

Affiliations

  • continuous learning
  • cultural competence
  • Movies

Timeline

Laundry assistant

Care UK Elizabeth lodge homecare
03.2025 - Current

laundry and uniform room attendant

One hundred shoreditch hotel
07.2024 - 01.2025

Housekeeping supervisor

NIC Services Group
06.2023 - 07.2024

Nursery assistant

Great oxford international school
04.2020 - 12.2022

Retail assistant

Makola import and export retail and wholesale shop
01.2018 - 03.2020

West Africa senior high school certificate (WASSCE - General arts

Aduman senior high school
09.2010 - 05.2013

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Justina Serwaa