Justina Povilaityte

• Managed key customer accounts across West Midlands region
• Built strong client relationships and identified upselling opportunities
• Met and exceeded sales targets through strategic planning.
• Conducted account reviews and monitored market trends.
• Facilitated communication between clients and internal teams for smooth project execution.
• Established long-term partnerships by understanding and meeting client needs.
• Prepared detailed reports for client updates and review meetings.
• Implemented strategic initiatives to retain key accounts.
• Managed client portfolios for business growth and expansion.

Key Achievements:

- Exceeded sales goals and retention targets

- Contributed to Birmingham sales campaign and process improvements

• Managed regional customer accounts, ensuring consistent service and strong relationships
• Responded to client queries and complaints across phone and digital channels
• Prepared reports and presentations to support business decisions
• Delivered proactive solutions to maintain high customer satisfaction
• Processed orders, quotations, and claims with accuracy
• Delivered consistent weekly, monthly, and annual KPIs

Key Achievements:

- Built lasting relationships with long-standing clients

- Successfully ran a single-person office, demonstrating strong time management

- Improved help desk performance through SOPs and metrics

• Handled guest requests and concerns with professionalism and a personal touch
• Managed bookings across phone, email, and walk-ins for smooth operations
• Maintained guest database and ensured data protection compliance
• Supported daily hotel operations and trained team members
• Worked closely with sales and marketing to boost guest engagement

Key Achievements:

- Consistently exceeded monthly sales targets (avg. 130%)

- Helped implement a secure and efficient customer database system

- Selected to join Sales & Marketing team for proactive contributions