Justin Yoong

Marketing to various wedding suppliers, holiday resorts, and tourist boards, as potential clients, across the UK and around the World to be profiled in both print magazine and website.

Communicating with prospects by telephone, email, online meetings and face to face.

Nurturing relationships with new and existing clients to ensure queries and requirements are met regarding their profiles and features, including price negotiations.

Maintaining such relationships with monthly reviews and engagement over future requirements for features in print, website and video.

Liaising and engaging with our Editorial team to ensure production schedules are on time, profiles are satisfactory and distribution targets are met.

Promoting, presenting and showcasing the Destination Weddings & Honeymoons side of the business at various conferences such as The World Travel Market, ITB Berlin & Asia, IMEX Frankfurt and The Arabian Travel Market.

Working on a freelance basis for two major project initiatives, involving two major contract partners; ICAO (International Civil Aviation Organization) with their Safe Skies Sustainable Future Initiative and Africa House London (A trade agency set up to support the UK Government's agenda for trade between the UK, Africa and the Middle East) with their UK Trade Middle East and Africa Initiative. Both initiatives are in conjunction with Reuters News Agency.

Both projects requiring us to generate Leads using Linkedin Sales Navigator, Lusha and Prospeo, along with assistance from appointment setters to send out email merges using the YAM software to target sector specific firms with over £50 Million revenue and to C-Suite level decision makers. We would aim to book pitches directly with C-Suite level decision makers, initially by email or by telephone using RingCentral with their personal assistants.

Pitches delivered and objection handling to prospects for both the ICAO and Africa House London Initiatives is aimed at selling a 12 month comprehensive package, that includes; access to a GDPR complaint participant data base of private sector companies and Government agencies who are seeking key services, production of a documentary that is distributed to the global audience of Reuters as well as featuring on platforms of contract partners, and digital thought leadership reports that run alongside the documentary.

Engaging via Telephone and Email with customers and businesses to recover and collect debts on behalf of clients that range from private healthcare organisations to universities and private companies.

Engaging with Customers to identify and understand their circumstances, including any signs of vulnerabilities and to signpost any additional support if they are in financial difficulties with other debts or priority bills.

Negotiating with Customers to agree affordable payment plans that are sustainable and ensure the right outcome for that Customer in line with regulatory requirements.

Handling Telephony and Email queries from FCA Regulated Firms on matters ranging from Authorisation, Notification requirements, Reporting requirements and providing guidance on latest FCA Consultations and Policy Statements, including changes to the Regulatory Landscape.

Handling Telephony and Email queries from customers who wish to become FCA Authorised and Regulated, helping them to understand what areas of regulation they need to consider what our standards are and how to apply.

Handling Telephony and Email queries from Consumers regarding complaints issues regarding FCA Regulated Firms. This includes dealing with vulnerable consumers to help explain what their redress is and what further support they can seek from Money and Pensions Service.

Acting as Telephony Duty Manager and assisting the Management Team to ensure we meet an 80% service level each day of accepted calls. Ensuring sufficient resources on the floor to handle Telephony queries at all given times of the day.

Conducting Outbound Project work to ensure PSD Firms are fully onboarded under the new PSD II Regulations.

Conducting Outbound Project work to ensure newly authorised and regulated firms are registered on FCA systems, ensuring they meet their regulatory requirements.

Conducting Project work during Brexit regarding collect MI from the impact of EU Withdrawal, onboarding overseas firms to get FCA Regulated, and interacting with various FCA Departments to share findings.

Assisting in the roll out of new Claims Management, Funeral Plan, and Cryptoasset 5MLD Regulations coming under FCA remit, helping Firms under previous regimes onboard into the new FCA remit, ensuring they are aware of our rules and reporting requirements.

Working with Management to help Coach new colleagues at the FCA to help them settle in and understand what is expected of them. Sharing knowledge with new colleagues to assist them in their new roles.

Assisting Members of Chambers in preparation for attendance at court and assisting with the administration requirements regarding preparation of case authorities, carrying papers and files to and from meetings and court.

Serving as the Chambers Listing Clerk, liaising with solicitors and clients as well as other Barrister's Clerks on dates of availability and attending the Listing Office at court to agree Trial dates.

Assisting the Team Leaders and Senior Clerking team in entering the time sheets of Barristers regarding work that is carried out based on the calculation of their hourly rates and entering this into the Inquisita system.

Assisting the Fees Clerk in sending out invoices to solicitors and clients which includes final reminder letters and letters that require Bar Council referral.

Assisting with Housekeeping to meet and greet clients to chambers and assist them with administrative and refreshment requirements.

Assisting the Partners in any administrative office duties, from filing to photocopying, this includes carrying papers for them to and from meetings and court.

Assisting in the issue of claims for insolvency and administration and filing of evidence at the Royal Courts of Justice.

Assisting Housekeeping in greeting clients and attending to their administrative and refreshment needs.