Justin Williams Leslie
Wallsend,Newcastle Upon Tyne
Summary
Accomplished professional with extensive supervisory expertise and a proactive approach to retail operations. Demonstrates exceptional product display creativity and communication excellence, coupled with strong leadership proficiency. Adept at staff mentoring, customer service, and team leadership, consistently driving operational success and enhancing customer experiences. Committed to leveraging skills to achieve career growth within dynamic retail environments.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work History
Operations assistant/ Designated Leader
Boots UK
North Shields, North Tyneside
03.2022 - 02.2025
- Enhanced retail workflow by introducing efficient operational procedures.
- Analysed sales data to identify market trends and consumer preferences.
- Oversaw daily store operations, maintaining a high standard of service.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Tagged products quickly and accurately with price tags and stickers.
- Accepted card, cash and cheque payments in POS register system.
Travel Agent
Hays Travel
Wallsend
01.2022 - 03.2022
- Booking Holidays & Flights
- Facilitated smooth travel arrangements, enhancing customer experience.
- Assisted customers with all aspects of travel planning leading to successful holidays.
Sales Supervisor
Sandersons Department Store
Morpeth, Northumberland
04.2021 - 12.2021
- Supervised the sales team, enhancing their performance and productivity.
- Managed customer queries to improve overall service experience.
- Delivered excellent customer service by addressing and resolving issues promptly.
- Fostered a positive work environment, enhancing employee morale and productivity.
- Boosted store reputation by delivering top-notch customer service.
- Conducted regular staff training to increase product knowledge and sales skills.
- Promoted exceptional customer service by engaging clients on sales floor, building positive rapport, answering product queries and handling complaints.
Customer Service Advisor
Ocado Retail
Sunderland
10.2020 - 12.2020
- Call centre role
- Handling order enquiries and complaints
Account Manager
Fenwick Newcastle
Newcastle
08.2018 - 10.2020
- Monitored competitor activity, staying ahead in the market competition.
- Developed new strategies with a focus on customer retention.
- Assured timely delivery of products and services to meet customer expectations.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
Counter Manager
Tom Ford Beauty
London
07.2017 - 06.2018
- Ensured availability of tester products which led to an increase in customer engagement.
- Enhanced shopping experience by arranging fragrances according to their scent profiles.
- Assisted in inventory management for efficient restocking of popular fragrances.
- Demonstrated deep knowledge of numerous perfume brands for optimal customer guidance.
- Consistently maximised sales revenue through effective upselling to premium brands.
- Packed and wrapped gifts with decorative details to match customer preferences.
Sales Manager
Fenwick Limited
Tunbridge Wells, UK
09.2014 - 06.2017
- Met sales targets consistently by motivating the team towards achieving common goals.
- Drafted detailed reports on daily operations, aiding senior management in decision-making process.
- Delivered excellent customer service through effective communication skills.
- Handled complaints professionally, leading to improved customer retention rates.
- Coordinated staff schedules to maximise productivity.
- Stored cash floats and delivered secure banking procedures.
- Oversaw emergency procedures and administered first aid.
- Met health and safety guidelines to maintain compliant working environments.
Sales team leader
Marks and Spencer
Tunbridge Wells
06.2013 - 06.2014
- Fostered a positive working environment through clear communication and support.
- Delegated tasks effectively, ensuring smooth operation of the team.
- Boosted company reputation with excellent customer service skills.
- Oversaw daily operations, ensuring efficiency and consistency in work output.
Cabin crew Worldwide Fleet
British Airways PLC
Harmondsworth, UK
01.2005 - 06.2013
- Provided high standard of customer service whilst ensuring passenger safety.
- Offered personalised attention to premium-class passengers, ensuring their satisfaction throughout the journey.
- Assisted passengers with special needs, promoting inclusivity and compassion in service delivery.
- Facilitated smooth boarding and deboarding processes, maintaining punctuality and orderliness.
- Performed first aid procedures when necessary to safeguard passenger health on board.
- Provided assistance during turbulence or bad weather conditions calming anxious passengers.
- Ensured passenger comfort through efficient meal and drink services.
Education
GCSE Passes - Maths, English, Geography, French, Biology, History, Chemistry, Technology
Kemnal Manor School
Sidcup, Bexley 08.1985 - 09.1985
Travel Agency Competence Levels 1&2 -
Southwark College
London 09.1985 - 09.1987
British Airways Fares and Ticketing - Levels 1-3
Skills
- Supervisory expertise
- Proactive initiative taker
- Retail operations understanding
- Product display creativity
- Communication excellence
- Leadership proficiency
- Staff mentoring
- Customer Service
- Team Leadership
Affiliations
- Cooking
- Dogs
- Wine and Grapes
- Travel
References
References available upon request.
Timeline
Operations assistant/ Designated Leader
Boots UK
03.2022 - 02.2025
Travel Agent
Hays Travel
01.2022 - 03.2022
Sales Supervisor
Sandersons Department Store
04.2021 - 12.2021
Customer Service Advisor
Ocado Retail
10.2020 - 12.2020
Account Manager
Fenwick Newcastle
08.2018 - 10.2020
Counter Manager
Tom Ford Beauty
07.2017 - 06.2018
Sales Manager
Fenwick Limited
09.2014 - 06.2017
Sales team leader
Marks and Spencer
06.2013 - 06.2014
Cabin crew Worldwide Fleet
British Airways PLC
01.2005 - 06.2013
Travel Agency Competence Levels 1&2 -
Southwark College
09.1985 - 09.1987
GCSE Passes - Maths, English, Geography, French, Biology, History, Chemistry, Technology
Kemnal Manor School
08.1985 - 09.1985
British Airways Fares and Ticketing - Levels 1-3
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