Justin Whitaker

• Provided exceptional customer service through addressing, diagnosing and resolving technical issues.
• Ensured compliance with company policies during installation and configuration of new systems or software applications.
• Resolved escalated technical issues promptly, ensuring minimal disruptions in operations.
• Developed comprehensive user guides to facilitate effortless use of technology.
• Performed routine system checks, ensuring swift detection of any malfunctioning components or systems.
• Shared knowledge about latest technological advancements with the team, fostering a culture of continuous learning and development.
• Conducted thorough troubleshooting for identifying potential software issues.
• Collaborated with cross-functional teams to ensure smooth system functioning.
• Contributed significantly to team projects by sharing insights and expertise in tech support domain.
• Assisted in hardware maintenance and upgrades, ensuring optimum performance levels.
• Achieved high levels of customer satisfaction by delivering reliable solutions within stipulated timelines.
• Prioritised tasks effectively for efficient resolution of customer concerns.
• Troubleshot operating systems, hardware and software problems to identify root causes.
• Conducted server back-up and recovery operations in line with protocols.
• Followed technical documentation for accurate installation, maintenance and repair work.
• Answered user questions about hardware and software operation to help resolve problems.
• Carried out preventative checks and maintenance at end of customer interactions to prevent need for further support.

Same role as TUPE'D across to Connect 44.

Part of 24 x 7 Network Operations/IT Monitoring & Support Team.

Part of EMEA CNRC Customer Team.

In addition to current role this also included regular overseas travel for Customer meetings, H/W & S/W upgrades and onsite emergency support.