Justin Spurge
Senior Manager – Professional Services
Malpas,Cheshire
Summary
With over 25 years of experience, a dedicated and resourceful Senior Professional Services Manager. Excelled in IT Project Management Delivery and Solutions/Services Sales roles. Expertise in managing projects and delivering high-quality solutions. Strong understanding of the IT industry and a proven track record of driving successful outcomes. Exceptional skills in sales and customer service, able to build strong client relationships and exceed expectations.
Overview
34
34
years of professional experience
Work History
Senior Service Delivery Manager
Citrix Systems / Cloud Software Group
07.2019 - 03.2025
- Rejoined Citrix Systems UK in 2019 managing multiple Citrix Cloud, Workspace & NetScaler Solution projects across UK, Ireland, and Nordic regions
- Led the delivery of the largest Citrix Cloud adoption Project in EMEA to date (40,000+ users) with a Regional Systems Integrator for their global banking client (2020 – 2023)
- This further expanded to managing the direct Citrix/Microsoft/Client engagement migrating an additional 36,000+ users through mid 2025
- Led a multi-year Citrix and Azure migration for a high-profile UK Media Broadcaster including managing their outsourced Managed Services contract delivery
- Led the Citrix Cloud and AWS migration project for an International Airline Group client through initial requirements, design, build and deployment phases
- Following a ransomware attack during the COVID pandemic, I led the Citrix Professional Services project to design and build a secure, scalable Cloud solution for a national healthcare provider in the EU
- Led the multi-tenanted Citrix Cloud, Azure and GCP transformation project for a Nordic Telecommunications client
Executive Director
JASMAN consulting
01.2016 - Current
- Founded JASMAN consulting and operating as an independent Contractor engaged on various Service Delivery, Project Management and Consulting projects for Total Computer Services, EEC Services & Citrix Systems UK
- Project: Multi-national retail chain separation project, principally a Microsoft Active Directory migration with associated technologies (Office 365, SharePoint, SCCM, SQL, etc.)
- Expanding to include Azure Cloud services and site relocation assistance
- Budget responsibility, resource and deliverable planning for a team of 8 SME consultants
- Project: Citrix NetScaler Migration
- A leading regional Telco was replacing their existing Cisco ACE appliances across multiple data centers with zero-downtime (service interruption) tolerances
- Delivering via a Remote technical team within rigorous timing and access constraints
Co-founder & Senior Project Manager
EEC Services
01.2016 - 07.2019
- Company Overview: a boutique IT consulting firm that specializes in virtualization, mobility, networking and cloud computing strategies and solutions
- Co-founded EEC Services based in Dubai, a boutique IT consulting firm that specializes in virtualization, mobility, networking and cloud computing strategies and solutions
- Driving incremental PMO adoption as an additional service offering to clients
- Driving incremental consulting growth with noted successes as a preferred, white-listed partner to Citrix Systems across the Emerging Markets region
- Accountabilities: Scope, Change & Timeline management along with standard project management practices (Risk, Issues, Mitigation)
- Project Management and Operational oversight for all in-flight engagements within the niche team of Consultants
- Business Development and foot-print expansion beyond the current client base
- A boutique IT consulting firm that specializes in virtualization, mobility, networking and cloud computing strategies and solutions
Consulting Services Area Manager - Middle East, Africa
Citrix Systems
05.2014 - 01.2016
- Joined Citrix as a contracted Senior Project Management to oversee a turnaround in the Consulting business
- Metrics include reducing the ‘red’ projects count and applying structured processes to the sale and delivery approach of predominantly T&E projects
- Offered & accepted the permanent Consulting Services Area Manager role because of these successes
- Accountabilities: Regional Manager with a local team of Project Managers, Architects & Consultants augmented with partner contractors
- As Citrix is a predominantly product and license company, Consulting Services is accountable for Customer Satisfaction, upsell and solution readiness both directly and through the partner channel in pursuit of continued product growth
- Direct line reporting into EMEA level management with a strong dotted line to the Area Vice President for META
- Understanding the unique business ecosystem in the region allows for a degree of flexibility in operations outside the mature market norms of the US and Europe
- This knowledge is driven upwards within the EMEA consulting teams
Professional Services Delivery Manager - Middle East Mediterranean and Africa
Hewlett-Packard Middle East Ltd
02.2011 - 01.2014
- Acknowledged for successfully turning around Middle East Mediterranean and Africa during second quarter of tenure with the organization and sustaining the same throughout the fiscal year
- Accountabilities: Function as the local Regional Manager with responsibility to initiate and execute sales engagements for 7 focused MEMA countries across multiple sectors including Telco, Financial Services, Energy and Government
- Involved in the development of EMEA Management on the sales strategy, annual budgets, targets and tactical hands-on requirements including head-count approval, personnel location & key account allocations
- Provide leadership to a remote 2-tier team of 40+ Consulting Managers, Project Managers, Solution Architects & Operations resources across the region
- Coordinate with other HP Business Units and report to HP EMEA for 7 individual country P&L’s & multiple HP Software Services Product lines (including Hybrid & Cloud Consulting and Education)
- Focus on accomplishment of combined annual revenues of $10 million and regional gross margin targets of 23%
- Set up strategic partnerships in each country of operations and coordinated with Global Delivery Centers in Tunisia, Jordan, India and China
- Manage logistics to ensure cost effective delivery in MEMA
- Function as Executive CxO Sponsor for HP Software PS Sales in catering to key regional accounts and as Business Unit representative to the HP Middle East Leadership team
ACS Systems Delivery Manager (MEA)
Oracle Systems Limited
04.2010 - 02.2011
- Took charge as ACS Systems Delivery Manager (MEA) at Oracle Systems Limited post acquisition of Sun Microsystems
- Appointed to the Executive Management Team for the Oracle MEA Hardware Systems business unit in recognition for significant contribution in sustaining the Professional Services business
- Accountabilities: Catered to Middle East & African region as part of the ACS (Advanced Customer Service) Line of Business
- Revived existing peer, suppliers, partners and customers to transition into the African region
- Functioned as Sales Manager post dissolution of local management structure
Regional Professional Services Delivery Manager (MENA)
SUN Microsystems
01.2009 - 03.2010
- Spearheaded operation of the PS in the Middle East, North Africa region aimed at accomplishment of business and profitability targets
- Ensured alignment of headcount to business growth in compliance to sales approval and risk management policies
- Worked on projects related to hardware products combining infrastructure and software elements
- Catered to Java Enterprise Suite (primarily Identity Management) and Virtualization including thin-client deployments
- Generated awareness on usage of ITIL and PRINCE2 elements among Project Managers
- Reported to the Sun Executive Management pertaining to IT best practice, Business and Project Management forecasting multimillion-dollar budget and P&L
Professional Services Sales Executive
SUN Microsystems
12.2006 - 12.2008
- Rendered regional Professional Services sales coverage across industry verticals including Oil & Gas, Telcos, Finance, Government and Education with a geographic focus on the Kingdom of Saudi Arabia
- Built/maintained productive business relationship with key decision makers at CxO to identify & address client business challenges with services solutions
Specialist Bid / Assistant Program Manager
Independent Contractor
04.2006 - 11.2006
- Functioned as direct contractor for Sun Microsystems (UAE) as Specialist Bid / Program Manager
- Involved in co-ordination, planning, collation and submission of complex multi-phase, muti-million-dollar hardware and services bid in Qatar involving vendors/ service providers from Malaysia, UK and the USA
Technical Project Manager / Consultant
Business Systems Integrators
09.2002 - 03.2006
- Worked as sub-contractor to Sun Microsystems South Eastern Europe, Middle East & Africa in a variety of services delivery roles
- Coordinated activities related to conducting 30+ industry leading operations management & improvement assessments for Sun Microsystems as SunReady Availability Assessments (SRAA) based on the ITIL best-practice methodology and Sun’s Global Data Center Operations Management experience across Middle East, North Africa and Sub-Saharan African regions encompassing multi-national banks, communication, utilities, manufacturers and insurance companies
- Functioned as ITIL Foundation & PRINCE2 Project Management Practitioner in rendering consultancy to reselling partners & clients with regards to Manageability Services, Operations Management or short-term Best Practice adoption requirements
- Managed operations as Client Solutions Project Manager for delivery of solutions across Dubai, United Arab Emirates
Manager - Development and Support
Imperial Online
01.2002 - 08.2002
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
IT Support Manager
Regent Insurance Company
06.1996 - 12.2001
- Deployed a nation-wide Citrix Virtualization solution, improving operational efficiencies and stability to the mission-critical applications and systems.
- Head of Support IT Department, overseeing the hardware and network infrastructure delivering services to the country-wide branches
Support Programmer
Regent Insurance Company
11.1994 - 06.1996
Network Services Consultant
Toyota South Africa
01.1993 - 11.1994
First-Line Support function - Dealer Network
Toyota South Africa
10.1991 - 01.1993
Contracted
Toyota South Africa
07.1991 - 10.1991
Education
Bachelor of Science - Geological And Earth Sciences
Rhodes University
Grahamstown, South Africa 04.2001 -
High School Diploma -
The Glen High School
Pretoria, South Africa 04.2001 -
Skills
Project Execution Management
Professional Development
- General Business Management Diploma
- HP Manager MILE stones training
- Management Styles, strengths and weaknesses training
- Managing Your Helpdesk
- Introduction To SNA Architecture
- SNA Fundamentals
- SNA Concepts
- Paradox Ver 4 Pal Programming
- Paradox Objectpal For Windows
- Barefoot Engineer Advanced
- Aix Unix /6000 For Users
- Systems Administration Aix Unix /6000
- Intro.To Cisco Router Configuration Ver 10.X
- Unify Vision 2.1 (Introduction)
- Sun Solaris 2.X System Admin
- Relational Database Design
- Online 5.0 Database Administration
- ITIL Foundation With ISEB Exam
- PRINCE2 Project Management Practitioner
- AIM-PM Practitioner
- Manager Milestone
Timeline
Senior Service Delivery Manager
Citrix Systems / Cloud Software Group
07.2019 - 03.2025
Executive Director
JASMAN consulting
01.2016 - Current
Co-founder & Senior Project Manager
EEC Services
01.2016 - 07.2019
Consulting Services Area Manager - Middle East, Africa
Citrix Systems
05.2014 - 01.2016
Professional Services Delivery Manager - Middle East Mediterranean and Africa
Hewlett-Packard Middle East Ltd
02.2011 - 01.2014
ACS Systems Delivery Manager (MEA)
Oracle Systems Limited
04.2010 - 02.2011
Regional Professional Services Delivery Manager (MENA)
SUN Microsystems
01.2009 - 03.2010
Professional Services Sales Executive
SUN Microsystems
12.2006 - 12.2008
Specialist Bid / Assistant Program Manager
Independent Contractor
04.2006 - 11.2006
Technical Project Manager / Consultant
Business Systems Integrators
09.2002 - 03.2006
Manager - Development and Support
Imperial Online
01.2002 - 08.2002
Bachelor of Science - Geological And Earth Sciences
Rhodes University
04.2001 -
High School Diploma -
The Glen High School
04.2001 -
IT Support Manager
Regent Insurance Company
06.1996 - 12.2001
Support Programmer
Regent Insurance Company
11.1994 - 06.1996
Network Services Consultant
Toyota South Africa
01.1993 - 11.1994
First-Line Support function - Dealer Network
Toyota South Africa
10.1991 - 01.1993
Contracted
Toyota South Africa
07.1991 - 10.1991
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