Justin Mathew
London,United Kingdom
Summary
Seeking a challenging position which can utilize my Skills and Expertise to the maximum level, where hard work and sincerity are recognized and well rewarded.
Organised Team Leader with 9 years of experience. Builds positive rapport, inspires trust and guides teams to achieve organisational goals. Strong facilitator, trainer and mentor.
Overview
21
21
years of professional experience
Work history
Team Leader and Manual Handing Trainer
Excelcare Holdings
London
05.2022 - 12.2025
- Lead the team of care assistants they are responsible for and train new staff
- Have ownership of the care plan, including the creation of the care plan and its delivery
- Monitor general health and vital signs such as heart rate and blood pressure
- Fill in medication reports
- Administering Medication
- Provide manual handling training to the employees.
- Check the competency of the employee before using the equipment
Pursuing Masters Degree
NA
06.2021 - 05.2022
Campus Leader
Lakshya CA Campus, Kottayam
Kochi and Kottayam
06.2016 - 06.2021
- Providing good hospitality to the clients
- Managing student services such as guidance programs
- Training, supervising, and motivating staff and students
- Providing administrative support to all departments
- Maintaining high levels of quality assurance in education
- Deal with queries and complaints procedures
- Giving training to the new employees
- Organize all marketing events
- Coordinating staff and parents meeting regularly
Assistant Manager
Radcliffe School, Kottayam
Kottayam
08.2010 - 04.2016
- Support the Principal and Governors in ensuring that all the activities in school are clearly articulated, shared and understood.
- Handle the annual maintenance contracts for maintenance of electrical works, networks, telephones and air-conditioners, etc.
- Vendor Management:
- Cost Management.
- House Keeping and security in charge
- Keeping all the registers and files and getting it updated regularly.
- Any other that is general in nature can be a part of admin managers' work.
- Department: - Administration
senior customer interaction executive
RELIANCE BPO, Chennai
Chennai
01.2006 - 08.2010
- Effectively handling post paid and prepaid customers and giving complete resolution to them.
- Making out bound calls to customers to retain the customer by solving their complaints at any cost
- Capturing all the interactions with customers in given applications; and generating trouble tickets if required.
- Online activation and deactivation of different services, as per customers' request.
- Managing time schedules and quality parameters
Route in charge.
SreeGokulam finance pvt ltd.
07.2004 - 12.2005
- Effectively prepare statements and verify customer’s passbook daily base.
- Correction of errors in the statement
- Managing the team and make the team members to be comfortable.
- Analyze the team performance.
Education
MBA - Leadership
The University of West of Scotland
The United KingdomMBA - Marketing
MK University
IndiaB.Com - Commerce
MG University
IndiaSkills
- Basic Knowledge of computer (MS Office)
Languages Known
English, Malayalam, and Tamil
DECLARATION
I hereby declare that all the above-mentioned details are true to the best of my knowledge and belief. Place: London Yours faithfully (Justin Mathew)
PERSONAL STRENGTHS
Energetic, Dedicated, Good communication skill, Resource full, Well hone Listening skill.
PERSONAL DETAILS
- Name : Justin Mathew
- Gender : Male.
- Marital Status : Married
- Nationality : Indian.
- Permanent address :Purathel house, Alpara P.O, Kanjikuzhy Idukki (dt) Kerala state,685606
Timeline
Team Leader and Manual Handing Trainer
Excelcare Holdings
05.2022 - 12.2025
Pursuing Masters Degree
NA
06.2021 - 05.2022
Campus Leader
Lakshya CA Campus, Kottayam
06.2016 - 06.2021
Assistant Manager
Radcliffe School, Kottayam
08.2010 - 04.2016
senior customer interaction executive
RELIANCE BPO, Chennai
01.2006 - 08.2010
Route in charge.
SreeGokulam finance pvt ltd.
07.2004 - 12.2005
MBA - Leadership
The University of West of Scotland
MBA - Marketing
MK University
B.Com - Commerce
MG University