Justin Clark
Umberleigh,Devon
Summary
Innovative C-Level executive with knack for streamlining operations, driving growth and executing complex projects. Transformed underperforming departments into top performers by implementing strategic initiatives and fostering culture of accountability and empowerment. Delivered significant improvements in operational efficiency and revenue growth by aligning team efforts with business goals.
A strong pedigree on identifying, developing, and managing high performing teams and strategic partner relationships across the globe and working into MNCs and Government bodies securing and leading contracts at C-level.
Adept at budget development, ERP systems knowledge, and customer-focused strategies. Proven track record in mergers and acquisitions operational integrations, decision-making under pressure, and performance metrics implementation. Strategic visioning skills complement business performance measurement capabilities. Expertise in inventory control techniques, KPIs formulation, and scale-up strategies. Utilises business intelligence tools for decisive leadership of people and technology across multi-site operations. Skilled in financial forecasting, compliance auditing, project portfolio management, technology integration, risk mitigation, process automation, continuous improvement techniques, corporate governance, data-driven decision-making, sustainability initiatives, product lifecycle management, contract negotiation and stakeholder management. Engaging leadership style enhances business strategy execution and change implementation while delivering investor and key stakeholder presentations with clarity.
Overview
30
30
years of professional experience
7
7
years of post-secondary education
Work history
Chief Strategy & Technology Officer (Deputy CEO)
Wildanet Ltd
Cornwall, United Kingdom
04.2023 - 09.2025
- Company Overview: Alternative Network Provider and ISP delivering £100m+ infrastructure programme
- Leading team 6 Directors and Heads of covering Commercial Contracts & Financial Assurance, PMO, IT, Networks, DPO, Risk, Warehousing & Logistics, B2C & B2B
- Contract lead on £80m government subsidy contracts including stakeholder management, financial and deliverable reporting, adherence, risk and growth opportunities
- Commercial adherence and assurance of £2 - £5m spend per month supply chain leveraging NEC3
- Contractual dispute resolution and cost recovery
- DPO, maintaining ongoing business certifications, enhancing OSS/BSS with optimisation of 15+ systems delivering £180k in year savings
- Liaised regularly with CEO to align strategies and objectives
- Maintain, and evolve highly available and redundant customer network across South West and London DCs including lifecycle and capacity management using auto provisioning and AI to increase productivity by 30% saved pa delivered across NOC and Field Services
- Identified and delivered PMO 20+ projects over past 18 months bringing about 11% Opex savings and increasing eCommerce sales by 15%
Chief Operating Officer & Deputy CEO
Wildanet Ltd
Cornwall, United Kingdom
01.2021 - 04.2023
- Led scaling up following private equity investment establishing all operational, IT (Dynamics and BC CRM), Network & Security, and bid activities following private equity investment
- Scaling employee base and ownership of circa £100m+ (at present) programme of works to deliver fibre across Cornwall and Devon
- Created Engineering Alliance of contractors and operating best practise methodology to build fibre network and provide ISP services
- Leading strategy for BDUK (a government department of DSIT) intervention funding securing 3 contracts to date (£80m value)
- Bi-weekly Private Equity calls and monthly Board Meetings / trend reporting (leading whilst interim CEO)
- Created Community engagement programme
- Build & maintain ISP network including NOC and field services, IT / Full stack development, Systems and Platforms and lifecycle management
- Product & Service design for Commercial & Wholesale customers
- Stakeholder / interested parties engagement including contract lead on BDUK, MPs, Council Leadership
- Procurement, warehousing, stock and logistics including securing industry leading supplier contract
- Reporting and programme governance – management of NEC3 contracts
- Maintaining ISO 27001,9001, Cyber Essentials +
- Website / e-commerce development with API ecosystem
Head of Global Operations
JT Global (Jersey Telecom)
London / Jersey / Chicago
01.2018 - 12.2020
- Reporting into line of business CEO for International B2B client base covering Customer Services, Project Management, Managed Services, IT & Technical Services, Service Account Management, Circuit Provisioning, Partner Management across London, Chicago, Sydney (outsourced) offices.
- Sitting on Risk and Security Committee for Group with focus on business continuity management and threat protection
- Full build and migration of core customer facing HA data network (ADSL, FTTC, EoFTTC) (Capex project) to time and budget
- Design & launch follow-the-sun 24/7 Managed Service
- Business case, and implementation of ConnectWise CRM & Solarwinds for network security, utilisation, and capacity management
- 20% uplift in employee NPS scores
- Managing & pricing for strategic partnerships – Talk Talk Business, Openreach, Virtual 1, Gamma
- Rightsizing Operational team and suppliers bring about 14% Opex savings PA
- Improving key customer experience for all post-sale support services with 14% NPS uplift
- Launch Cloud based PBX including setting Service Strategy
- Supporting client transformation from private to cloud (AWS, V1, NTT)
- Delivered global programme of works for Voice Transformation / UC across 110 locations / 27000 users for top US company – delivered on time / budget with strong customer satisfaction
- Commercial modelling for service design & bid management responses (including presenting upto C-level)
Head of Service Management
JT Global
Jersey / London
01.2016 - 12.2017
- Uplifted poorly performing unit and expanding department to become responsible for delivering 24/7/365 Managed Services to B2B Global Enterprise customer base. Operating Service Management Centre (including blue light services for Channel Islands), BCM, Service Design and Transition function, Circuit Provisioning, Carrier Relations Management function (Global Data and Telco Partners), Resource Management, Strategic Supplier Management, and maintaining critical certifications. Managing team and budget spread between Jersey, London, and US. Brought about 35% improvement to SLA performance without any team expansion
- Service management and transition of large Multinational multi $3m+ pa value contract with aggressive project roll out plans delivered to time and budget
- Running strategic internal Capex projects such as CRM (Sostenuoto) and Monitoring toolset (Manage Engine) roll out
- Customer Experience Improvement Programme sitting on Group Committee
- Integrating US and Australia teams into Global team for Operational Service Management leveraging Service Now
- Delivering Service Design function to include customer facing bid response, pricing and design workshops, collateral, customer presentations with multi £m success in US and Canada
- Team budget per annum £8m Opex alongside Capex projects (team size 120)
- Operating ITSM such as Remedy, ServiceNow, Sostenuto
- Managing strategic suppliers such as TTB, Virgin, Telstra, Openreach, Colt, Avaya, Cisco
Cloud Solutions Manager
JT Global
Jersey / London
12.2013 - 01.2016
- Responsible for launching & developing Cloud Product and Managed Service portfolio for Global Enterprise client base
- Shaping goto market strategy launching IaaS / PaaS Cloud, cost based performance analysis, strategic partner negotiation and management, Event & Enablement presentations, and lifecycle management. Significant achievements including delivering globally recognised e-gaming certification for Cloud solution
- Created Managed Service proposition for voice, Lan, Wan, wifi, with new £1m revenue stream, and leveraging strategic partnerships to obtain significant developmental funding to target new markets
- Responsible for £5m Managed Cloud Contract (including platform innovation) / P&L and business case management.
Head of Customer Services
Worldstone
London
06.2011 - 12.2013
- City based specialist delivering converged Voice IP/SIP, WAN data, Cloud & DC networked solutions to multinational organisations
- Managed Service Delivery with 95% SLA achievement
- Commercial modelling for support offers (fixed and bespoke) and working with sales team to develop existing clients to uplift tiered Service contracts achieving 20% improved revenue gains (UK, Europe & US)
- Led Operational integration into JT Group following acquisition on time and budget
Head of Installation Services
Actimax
Basildon
01.2011 - 01.2011
- 1 month following acquisition of Universal
Head of Professional Services
Universal
Hertford
01.1999 - 01.2011
Project Manager
Charterhouse Voice and Data
London
01.1998 - 01.1999
Account Executive
Ogilvy and Mather
London
01.1997 - 01.1998
Customer Service Team Leader
Moss Plastic Parts
Kidlington, Oxon
01.1996 - 01.1997
Education
BSc Hons - Economics and Geography
Oxford Brookes University
Oxford, Oxon 09.1993 - 05.1996
A Levels - Business Studies and Economics
Tiverton 6th Form College
Tiverton, Devon 09.1990 - 06.1992
GCSE -
Tiverton high School
Tiverton, Devon 01.1987 - 01.1990
Skills
- DPO
- Quality assurance oversight
- Regulatory compliance knowledge
- Budget development and oversight
- Knowledge of CRM, OSS / BSS systems
- Customer focus
- Merger and acquisitions expertise
- Decision making under pressure
- Performance metrics implementation
- Strategic visioning
- Business performance measurement
- Inventory control techniques
- KPIs formulation
- Scale-up expertise
- Business intelligence tools
- Decisive leadership
- Supply chain management
- Vendor relationship management
- Multi-site operations
- Financial Forecasting
- Compliance auditing - ISO 27001 & 9001
- Regulatory knowledge
- Project portfolio management - Prince 2 trained
- Technology integration
- Risk management and mitigation
- BCM Planning
- Process automation
- Continuous improvement techniques - ITIL trained
- Corporate governance
- Data-driven decision-making
- Sustainability initiatives
- Product lifecycle management
- Contract negotiation
- Business case development
- Engaging leadership style
- Business strategy and leadership
- Stakeholder management
- Strategic business planning
- Change implementation
- Investor presentations and reporting
References
Referrals Available upon request.
Hobbies and Interests
Surfing, Travelling, Smallholding, Golf, Cooking
Affiliations
- Golf, cooking, travel, small holding
Timeline
Chief Strategy & Technology Officer (Deputy CEO)
Wildanet Ltd
04.2023 - 09.2025
Chief Operating Officer & Deputy CEO
Wildanet Ltd
01.2021 - 04.2023
Head of Global Operations
JT Global (Jersey Telecom)
01.2018 - 12.2020
Head of Service Management
JT Global
01.2016 - 12.2017
Cloud Solutions Manager
JT Global
12.2013 - 01.2016
Head of Customer Services
Worldstone
06.2011 - 12.2013
Head of Installation Services
Actimax
01.2011 - 01.2011
Head of Professional Services
Universal
01.1999 - 01.2011
Project Manager
Charterhouse Voice and Data
01.1998 - 01.1999
Account Executive
Ogilvy and Mather
01.1997 - 01.1998
Customer Service Team Leader
Moss Plastic Parts
01.1996 - 01.1997
BSc Hons - Economics and Geography
Oxford Brookes University
09.1993 - 05.1996
A Levels - Business Studies and Economics
Tiverton 6th Form College
09.1990 - 06.1992
GCSE -
Tiverton high School
01.1987 - 01.1990