Justin Chidemo Muchazivepi

Experienced operations manager with a strong background in business development and strategic leadership within the insurance and funeral services sectors. Proficient in overseeing operational efficiency and compliance, with proven skills in team building and client relations. Committed to facilitating growth and enhancing service delivery in a dynamic environment.

• Successfully expanded business operations across multiple regions,succefully overseeing the opening of 10 plus branches increasing profitability.
• Implemented process improvements, reducing costs and enhancing service delivery.
• Built high-performing teams through leadership training and performance incentives.
• Manager of the year (2014) - Zimbabwe Institute Of Management.
• Manager of the year (2017) - Zimbabwe National Chamber Of Commerce (ZNCC)
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• Operations Controller, Delight Supported Living, 03/01/23, Present,

- Developed and maintained long-term relationships with clients, ensuring high levels of customer satisfaction. 

- Managed recruitment processes, including drafting advertisements, interviewing, and staff placement. - Ensured compliance with business and legislative requirements, maintaining accurate records. 

- Improved operational efficiency through process enhancements and streamlined logistics plans.

• Operations Manager, Nyaradzo Funeral Services, 08/01/19, 03/01/23,

-Spearheaded financial planning, budgeting, and forecasting, ensuring cost efficiency and profitability.

-Led operational restructuring, improving service delivery and customer satisfaction.

-Directed risk management strategies, ensuring compliance with legal and regulatory standards.

-Enhanced internal communication and cross-departmental collaboration.

• Branch Manager (Matabeleland & Midlands Regions), Nyaradzo Group (Life Assurance & Funeral Services), 08/01/13, 07/31/19, Expanded market share through strategic sales initiatives and agent recruitment., Streamlined claims processing, improving efficiency and client trust., Managed multi-branch operations, mentoring staff to exceed performance targets., Strengthened corporate reputation through customer-centric policies.
• Branch Manager, SFG Insurance (Masvingo & Gweru), 01/01/03, 12/31/07, Oversaw all branch operations, driving revenue growth and operational efficiency.
• Insurance Clerk (Claims & Underwriting), Zinmat Insurance, 01/01/98, 12/31/03, Managed underwriting and claims processing, ensuring accuracy and compliance.

• Date of birth: 01/26/76
• Gender: Male