Justin Chan
London,UK
Summary
A travel industry enthusiast with experience in bespoke travel planning and management. Skilled at handling complex travel requests and improving operational efficiency. Looking to use a strong passion and knowledge in the travel industry to curate excellent service.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Sales Manager
Marriott International
W London
2024.08 - 2026.01
- Led and developed a high-performing team of 4 Sales Executives.
- Acted as a proactive Sales Manager across both leisure and corporate segments for W London.
- Represented both W London and W Edinburgh hotels across all market segments in the APAC region.
Travel & Lifestyle Manager
American Express / TEN Lifestyle Group
Zurich and London
2023.06 - 2024.06
- Managed a portfolio of 35 UHNW clients as part of the Amex / Swisscard Centurion ICON Team.
- Specialized in luxury travel planning and lifestyle curation, reporting to Zurich.
- Transitioned to the Swiss Centurion team after ICON team restructuring in Nov 2023.
Travel & Lifestyle Consultant
American Express
Brighton
2022.04 - 2023.06
- Served Platinum and Centurion cardholders across UK, Scandinavia, Netherlands, Australia, and New Zealand.
- Booked complex itineraries using Sabre and Amadeus; ensured seamless global service delivery.
Head Concierge
Canary Wharf Group
London
2021.03 - 2022.04
- Oversaw Canary Wharf Group's Southbank Place residential development as Head Concierge - leading a team of 22 staff across 3 buildings (478 luxury apartments).
- Delivered 5-star residential experiences in a premie London location.
- Oversaw apartment aftersales service for Chinese buyers.
Education
Bachelor of Hospitality - Hospitality Management
Hotelschool The Hague
The Hague, Netherlands 2017.01 - 2021.03
Skills
- Amadeus
- Sabre
- Opera PMS
Language
English
Native
Cantonese Chinese
Native
Mandarin Chinese
Native
Korean
Advanced
Timeline
Sales Manager
Marriott International
2024.08 - 2026.01
Travel & Lifestyle Manager
American Express / TEN Lifestyle Group
2023.06 - 2024.06
Travel & Lifestyle Consultant
American Express
2022.04 - 2023.06
Head Concierge
Canary Wharf Group
2021.03 - 2022.04
Bachelor of Hospitality - Hospitality Management
Hotelschool The Hague
2017.01 - 2021.03