Justeen Unwin

To organise the staff's responsibilities for their shift.

To ensure appointments for the residents are booked and attended.

Handle important medication and ensure each resident is receiving theirs at the correct times and dosages.

Supported patients with mobility issues, promoted independence.

Ensure all paperwork is up to date, i.e. Care plans, management plans, risk assessments, and daily logs.

I have to ensure specific meals are ordered to provide those with supported eating plans.

My job is to work alongside the residents to help them gain their independence back, so they can eventually move back out into the community.

To communicate between professionals and family about confidential information.

Established strong rapport with patients through effective communication skills resulting in an atmosphere of trust and respect.

Being in charge of ordering and returning medication, along with checking it in and organising them all around the building.

Enhanced customer satisfaction by efficiently managing all front desk enquiries.

Handled appointment scheduling to ensure smooth daily operations.

Managed phone calls, resulting in effective communication flow within the company.

Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.

Handling confidential information within paperwork and in person.