Jurijs Mjagkovs

Iconic private members' club in the heart of Soho.
There I developed the ability to deliver exceptional customer service to high-end clientele in a fast-paced, high-pressure setting, consistently maintaining both efficiency and professionalism.

Here's a quick summary of my responsibilities:
• Creating unforgettable moments for guests by crafting unique, personalised cocktails, and sharing knowledge of bar culture and its history.
• Ensuring the bar is properly set up and fully stocked for service.
• Managing, organising, and counting stock.
• Building strong working relationships with colleagues, and delegating responsibilities.
• Organising and coordinating events for 250+ people, including direct communication with the host.
• Problem-solving and crisis management, often under high-pressure situations.
• Driving sales growth through effective upselling techniques.
• Working with fashion, and beverage brand owners and ambassadors.
Mixing great drinks.

A one-of-a-kind venue with exceptional service and atmosphere.
During my time there, I learned essential bar skills, including batching, garnishing, and the proper organisation of bar operations.

Below is a summary of my responsibilities:
● Prepared alcoholic and non-alcoholic beverages for guests.
● Planned and presented the bar menu to suit customer preferences.
● Verified guest identification to ensure compliance with the legal drinking age.
● Maintained bar inventory and supplies, ensuring stock levels were adequate.
● Interacted with guests, took orders, and served snacks and drinks promptly.
● Assessed customers' needs and preferences to provide tailored recommendations.
● Made recommendations for food and drinks, enhancing the overall guest experience.
● Promoted daily specials and encouraged customer engagement.
● Focused on delivering an exceptional guest experience through attentive service.

● Complied with all food and beverage regulations to ensure a safe, legal environment.

My first bartending experience, where I started as a barback and was promoted to bartender after four months.
During my time there, I developed five core principles that I believe define a professional bartender: As a bartender, I am friendly, organised, have a strong memory, and communicate effectively with a diverse group of guests. I am energetic, confident, and possess a solid knowledge of alcoholic beverages. I pride myself on excellent time management and the ability to work efficiently in fast-paced environments, while maintaining a methodical approach.

Worked there for 11 months, and was promoted three times.

This experience taught me how to build connections with people, calm them when needed, and maintain their satisfaction even when immediate solutions weren’t available. It was challenging, as I didn’t have direct client contact, but I learned to achieve my goals by effectively using my voice.

My duties included:

● Handling technical and support-related queries for customers and partners.

● Providing prompt, reliable and accurate information to customers, while adjusting communication style to match the customer's pace and technical understanding.

● Ensuring timely call resolution while maintaining the highest level of support quality during each interaction.

● Accurately logging all interactions in the client's Contact Management System.

● Meeting call centre performance metrics as defined by the supplier.

● Recognising customer experience levels and adjusting the support approach accordingly.

● Educating customers on available support options, including online tutorials, in-store programmes, and help features within the software.

● Maintaining positive communication with team members, customers, and other partners.

● Escalating issues to the appropriate department in accordance with the client's procedures.

● Entering commands and monitoring system operations to verify correct functionality, and detect any errors.