Summary
Overview
Work history
Education
Skills
Languages
Timeline
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JURICELMA ANDRE

DARTFORD,UK

Summary

Goal-driven Business Manager bringing expertise in accounting, supply chain management and marketing. Successful at overseeing daily operations and making effective policy decisions that positively impact direction and bottom-line business profits. Results-oriented individual with honest, hardworking nature and natural leadership talents. Demonstrable record of accomplishment in team management, budget administration and lead prospecting to enhance growth and strengthen market penetration. Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Proven ability to quickly build relationships with clients and business audiences. Commended for innovation and creative problem-solving abilities to address business challenges. Accomplished Executive Manager possessing multifaceted experience and proven ability to re-energise and restructure organisations, develop strategic initiatives and capture emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Recognised for turning around struggling company operations to achieve sustained growth. Executive-level Business Manager and entrepreneur with experience running start-up and emerging companies. Strong technology and product development expertise. Build strategic business relationships and partnerships. Strong drive with excellent interpersonal, communication and team-building skills. Goal-driven Business Manager bringing expertise in accounting, supply chain management and marketing. Successful at overseeing daily operations and making successful policy decisions which positively impact business direction and bottom-line profits.

Overview

8
8
years of professional experience
6
6
years of post-secondary education

Work history

Nursing Assistant

DARENT VALLEY HOSPITAL
Dartford, Kent
02.2023 - Current
  • Provided incontinence care and bed baths, maintaining patient dignity at all times.
  • Diligently followed Infection Prevention and Control (IPC) policies to minimise ward infection rates.
  • Recorded weight and height measurements, blood pressure and blood sugar levels.
  • Supervised untrained carers and family members within patient homes.
  • Built caring, supportive relationships with residents, enhancing daily life through personalised care.
  • Input patient data onto clinical system, adhering to confidentiality laws.
  • Delivered practical and emotional support to patients and caregivers, enhancing quality care provisions.
  • Maintained optimal levels of clinical stock and medical stationery.
  • Carried out routine patients dressings and health checks.
  • Collaborated with nurses to evaluate care plan outcomes, implementing or adjusting interventions accordingly.
  • Performed daily clinical observations, recording medical data accurately and securely.

Social Media Sales Manager

JJISAAC
Dartford, Kent
01.2023 - Current
  • Created email marketing campaigns for enhanced customer engagement.
  • Photographed items for product and lifestyle imagery to heighten customer appeal.
  • Produced and presented online sales reports to demonstrate annual growth.
  • Increased online sales profits through strategic digital marketing.
  • Maintained high feedback ratings through enhanced customer service.
  • Monitored new sales platforms and technologies to expand business scope.
  • Used proven sales strategies to grow Average Transaction Value.
  • Grew customer reach using Facebook, Instagram and Google.
  • Implemented stock control measures for improved inventory management.
  • Sourced stock based on current online shopping trends.
  • Developed marketing plans to support department strategies.
  • Oversaw planning and execution of targeted sales and marketing strategies.
  • Created professional sales presentations to creatively communicate product quality and market comparisons.
  • Coordinated and managed paid marketing campaigns on different platforms, carefully overseeing results to deliver maximum ROI.
  • Customized promotional strategies to meet needs of different clients, products and services.
  • Organised special sales at specific times to drive customer engagement and move high volumes of products.

Interior Decoration Salesperson

FRIENDS, FAMILY, WORK PLACE
London, LONDON
01.2016 - Current
  • Offered guidance on product selection to increase sales.
  • Prepared invoices for customers with large orders or special sales types.
  • Packed merchandise for gifts with decorative details.
  • Installed temporary structures at markets to attract new customers with selection of shop wares.
  • Prepared orders for customers with wrapped, bagged and boxed items.
  • Inspected products thoroughly before processing refunds.
  • Promoted customer loyalty scheme at checkout.
  • Organised displays to promote inventory and encourage customer purchases.

Service Supervisor

Maidstone and Tunbridge Wells NHS Trust
Maidstone, Kent
11.2020 - 12.2022
  • Supported departmental budget governance for expenditures, materials and labour.
  • Analysed customer feedback and trends to drive process improvements.
  • Devised and implemented improvements to service procedures, improving customer satisfaction scores.
  • Assessed daily operational needs and requirements and used team meetings to encourage staff to achieve [Type] goals.
  • Coached and mentored new team members to build high-performing team for optimum productivity.
  • Regularly monitored operational progress against budgets to ensure cost-effective, efficient service provision.
  • Offered out of hours support and liaised with technical teams to restore services.
  • Built firm but respectful relationships with staff, leading by example and providing continued encouragement for high levels of motivation and satisfaction.
  • Produced tailored reporting and Business Intelligence data visualisations.
  • Resolved complex issues with strong analysis and investigations.

Shop Manager

KIDS FARM SHOP
LUANDA, ANGOLA
05.2020 - 11.2020
  • Expertly recruited sales associates based on current organisational needs, facilitating productive, profitable teams.
  • Directed execution of visual merchandising techniques to drive sales and increase foot traffic.
  • Led teams to deliver consistently excellent sales-floor service, continually meeting individual needs for first-class customer experiences.
  • Maintained exceptional store cleanliness by performing daily store and till inspections.
  • Motivated team members to consistently exceed monthly sales targets by 100%.
  • Led team members by example to establish standards of first-class customer service.
  • Coached and mentored store assistants and supervisors to continually deliver against KPI targets.
  • Consistently hit sales targets by providing motivational training, leading by example and incentivising exceptional results.
  • Led effective commercial decision-making regarding stock orders and display packages to fuel maximum profit growth.
  • Managed quarterly budgets to improve revenue and financial reporting standards, year-on-year.
  • Communicated and enforced company policies and best practices to maximise compliance and internal standards.

Chef Manager

BRITANNIA RESTAURANT
London, LONDON
01.2015 - 12.2016
  • Creatively incorporated upcoming trends to maintain relevancy and innovation.
  • Proactively identified potential shortages of ingredients and instigated action to source adequate supplies.
  • Provided quality seasonal food in style in line with company brand whilst maintaining excellent standards.
  • Attended to customer needs in polite and helpful manner, addressing and issues.
  • Prevented cross-contamination by thoroughly cleaning and sanitising utensils, pans and surfaces.
  • Developed and delivered exciting, memorable dishes, increasing repeat business.
  • Meticulously checked delivery contents to verify product quality and quantity.
  • Arranged regular equipment maintenance and servicing, maintaining functional kitchen machinery.
  • Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
  • Achieved targets for staff safety, kitchen sanitation and proper food handling and storage.
  • Trained and managed kitchen staff, issuing disciplinary action and conducting performance reviews.
  • Forecasted kitchen supply needs, accurately estimating quantities to reduce wastage.
  • Hired, managed and trained kitchen staff, maintaining competent service teams.
  • Produced high volumes of fresh, quality plates, meeting peak restaurant demand.
  • Obtained fresh ingredients from local farms, maximising kitchen sustainability.
  • Planned promotional menu additions based on seasonal pricing and availability, minimising kitchen spending.

Education

A-Levels - HEALTH AND SOCIAL CARE DIPLOMA

St Patrick’s International College
London
01.2012 - 01.2014

Certificate of Higher Education - PROBLEM SOLVING AT WORK

NCFE
London
02.2018 - 03.2018

Certificate of Higher Education - TME MANAGEMENT SKILL, IMPROVING LEARNING AND PERFORMANCE

NCFE
London
02.2018 - 05.2019

A-Levels - LEAN ORGANIZATION TECHNIQUES IN BUSINESS, BUSINESS IMPROVEMENT TOOLS AND TECHNIQUES.

NCFE
London
02.2018 - 05.2019

A-Levels - WORKING IN BUSINESS TEAMS

NCFE
LONDON
02.2018 - 05.2019

Skills

  • Staff mentorship and training
  • Store management
  • High-value project management
  • Brand management
  • Point Of Sale system operation
  • Balance reconciliation
  • Inventory control
  • Supplier relations
  • Stocktake management
  • Staff rota management
  • Just In Time stock control
  • Wholesale marketing
  • Brand positioning
  • Brand recall
  • Promotional activity analysis
  • Relationship management

Languages

English
Fluent
Portuguese
Fluent
Spanish
Intermediate

Timeline

Nursing Assistant

DARENT VALLEY HOSPITAL
02.2023 - Current

Social Media Sales Manager

JJISAAC
01.2023 - Current

Service Supervisor

Maidstone and Tunbridge Wells NHS Trust
11.2020 - 12.2022

Shop Manager

KIDS FARM SHOP
05.2020 - 11.2020

Certificate of Higher Education - PROBLEM SOLVING AT WORK

NCFE
02.2018 - 03.2018

Certificate of Higher Education - TME MANAGEMENT SKILL, IMPROVING LEARNING AND PERFORMANCE

NCFE
02.2018 - 05.2019

A-Levels - LEAN ORGANIZATION TECHNIQUES IN BUSINESS, BUSINESS IMPROVEMENT TOOLS AND TECHNIQUES.

NCFE
02.2018 - 05.2019

A-Levels - WORKING IN BUSINESS TEAMS

NCFE
02.2018 - 05.2019

Interior Decoration Salesperson

FRIENDS, FAMILY, WORK PLACE
01.2016 - Current

Chef Manager

BRITANNIA RESTAURANT
01.2015 - 12.2016

A-Levels - HEALTH AND SOCIAL CARE DIPLOMA

St Patrick’s International College
01.2012 - 01.2014
JURICELMA ANDRE