Jurate Lukacovic

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• Assisted with daily management of reservations through booking systems and email.
• Responded to customer enquiries and confirmed bookings efficiently.
• Maintained customer service standards and achieved high scores in LQA assessments.
• Coordinated with front desk and housekeeping teams to enhance guest experiences.
• Organized reservations via phone and online platforms ( Resdiary and Opera )

Delivered high-quality customer service by greeting guests, taking accurate orders, and ensuring an excellent dining experience.

• Supported team members during busy periods to ensure smooth service operations.
• Handled customer enquiries and resolved complaints professionally to maintain customer satisfaction.

Prepared and served a range of hot and cold beverages to a high standard in a fast-paced café environment

• Assisted with food preparation, including sandwiches, pastries, and light meals, ensuring quality and food safety compliance
• Managed stock levels and placed orders for ingredients and supplies to maintain smooth daily operations
• Handled invoicing and checked deliveries to ensure accuracy of orders and pricing
• Processed cash and card payments accurately using POS systems

Assisted with large party bookings, coordinating service for group dining and special events

• Supported the setup and preparation of rooms for weddings and private functions, including table arrangement, linens, cutlery, and décor
• Communicated with event coordinators and kitchen staff to ensure smooth service during large-scale events