Junior Williams

• Volunteering member of the Patient Participation Group (PPG) at Priory Gardens Surgery, Dunstable.

• Contribute to regular discussions focused on improving patient experience and primary care delivery.

• Collaborate with practice staff and fellow patients to provide constructive feedback and raise service concerns.

• Support the development of communication strategies and service improvements from a patient perspective.

• Gained insight into patient voice, health policy, and community engagement in healthcare.

• Developed strong communication, listening, and critical thinking skills, particularly in multi-perspective discussions.

• Demonstrates a proactive commitment to patient-centred care and the continuous improvement of healthcare systems at both individual and organisational levels.

• Load and unload baggage, cargo, and freight in line with airline safety regulations.

• Operate ground service equipment including belt loaders, tugs, and dollies.

• Perform safety and visual checks on equipment before and after use.

• Communicate with dispatch and airside teams via radio to coordinate timely operations.

• Support aircraft marshalling and pushback alongside flight crew and ground control.

• Adhere strictly to airside safety protocols, PPE requirements, and airport security standards.

• Work flexible shift patterns, including early mornings, nights, weekends, and holidays.

• Maintain accuracy, efficiency, and composure under time pressure in a high-risk environment.

• Developed key skills in teamwork, communication, manual handling, and task ownership.

• Volunteered at The Orchard Nursing Home, providing day-to-day support to elderly residents, many of whom were living with dementia.

• Assisted residents during mealtimes, promoting nutrition, hydration, and a calm, supportive environment.

• Helped facilitate social activities and one-on-one engagement to promote mental stimulation and emotional wellbeing.

• Adapted communication techniques to suit individual needs, including the use of non-verbal cues with non-communicative residents.

• Collaborated with nursing and care staff to maintain a safe and respectful environment in line with care standards.

• Gained first-hand insight into patient-centred care, emotional sensitivity, and the importance of dignity in healthcare settings.