Junier Francis
Leicester
Summary
Friendly, reliable, and highly organised professional with proven experience in client services, account handling, and fast-paced environments. Skilled at managing multiple priorities, resolving complex queries efficiently, and maintaining strong client relationships through clear, professional communication. Adaptable and quick to learn new systems and processes, with hands-on experience using CRM platforms including Salesforce, Microsoft Outlook, and Excel. Known for a positive attitude, strong work ethic, and commitment to delivering high-quality service while supporting team and business goals.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Client Services advisor
PPLPRS
Leicester , Leicestershire
09.2024 - 11.2025
- Managed complex client cases, investigating account issues and identifying appropriate resolutions within agreed timeframes.
- Conducted in-depth account reviews, analysing historical data and documentation to resolve discrepancies.
- Handled high volumes of inbound calls, emails, and web enquiries, maintaining accuracy and professionalism.
- Supported administrative tasks and internal communication across teams.
Inbound New Business Consultant
PPLPRS
Leicester
04.2024 - 09.2024
- Managed customer onboarding and account amendments, ensuring correct documentation and billing accuracy.
- Built and amended quotes, processed invoices, issued refunds, and handled payment and balance enquiries.
- Identified and resolved customer issues efficiently to support cash collection and retention targets.
- Used Outlook, Excel, Teams, and Salesforce to manage enquiries and workload efficiently.
Customer service/Sales representatives
White Tiger Group Ltd
Leicester
09.2023 - 01.2024
- Responded to customer enquiries promptly, ensuring first-time resolution wherever possible.
- Delivered structured and persuasive sales conversations, achieving upselling and cross-selling outcomes.
- Maintained strong product knowledge to support accurate advice and reduce escalations.
Pharmacy assistant
Glenfield Pharmacy
Leicester
05.2023 - 08.2023
- Welcomed customers and supported front-counter enquiries in a healthcare setting.
- Handled confidential information in line with GDPR and company policies.
- Assisted with administrative tasks, stock management, and organisation of records.
- Maintained accurate records and followed regulated procedures at all times.
Education
GCSEs -
English Martyrs' Catholic School, A Voluntary Academy
Leicester, LCE 08.2018 - 05.2023
NVQ Level 2 Business - Diploma
ESBM
Leicester, LeicestershireSkills
- Telephone & Email Handling
- Customer Service & Support
- Appointment & Enquiry Management
- Data Entry & Record Keeping
- Microsoft Outlook, Excel & Teams
- CRM Systems (Salesforce)
- Organisation & Time Management
- Professional Communication
- Confidentiality & GDPR Awareness
Certification
- BASIC DBS CERTIFICATE
Timeline
Client Services advisor
PPLPRS
09.2024 - 11.2025
Inbound New Business Consultant
PPLPRS
04.2024 - 09.2024
Customer service/Sales representatives
White Tiger Group Ltd
09.2023 - 01.2024
Pharmacy assistant
Glenfield Pharmacy
05.2023 - 08.2023
GCSEs -
English Martyrs' Catholic School, A Voluntary Academy
08.2018 - 05.2023
NVQ Level 2 Business - Diploma
ESBM