June Louise Taylor
Guildford,Surrey
Summary
Expert in managing housekeeping inventory with a focus on timely stock rotation and compliance with COSHH regulations. Proficient in maintaining accurate material data sheets and managing essential documentation. Demonstrated capability in supervising staff operations during managerial absences, including uniform procurement and supplier coordination. Committed to ensuring daily cleaning data accuracy and up-to-date consignment forms, ready to contribute to a role emphasizing organization and proactive problem-solving.
Overview
28
28
years of professional experience
7
7
years of post-secondary education
Work history
House Keeping Admin/Support
Phyllis Tuckwell
Fareham, Hampshire
2024.04 - Current
- Accomplished waste disposal in an eco-friendly manner.
- Sanitised bathrooms using proper cleaning agents for enhanced hygiene levels.
- Managed inventory of cleaning supplies to avoid shortages.
- Handled room arrangements, contributing to a welcoming atmosphere.
- Adhered to company policies in all housekeeping tasks, promoting continuity and consistency across services provided.
- Practiced effective time management in executing daily duties within stipulated timelines.
- Reported maintenance issues promptly, aiding swift problem resolution.
- Expertly managed multiple tasks at once, using time and resources effectively whilst never compromising on standard of work.
- Attended staff meetings to maintain detailed understanding of changes to current policies and procedures.
- Reliably performed all tasks in line with schedules, assisting with additional tasks to help promote workflow.
- Reported maintenance issues for prompt resolution.
- Sanitised bathrooms to uphold strict hygiene and infection control procedures.
- Maintained inventory control, reduced stock shortages.
- Handled confidential information, maintaining discretion and integrity.
- Sustained high levels of organisation with attention to detail.
- Managed time effectively to meet deadlines.
- Took on additional tasks on manager's request.
- Handled various day-to-day admin responsibilities to maintain smooth business operations.
- Understood and adhered to company's health and safety policies.
- Demonstrated open communication and collaborated with various teams.
- Kept and maintained accurate filing system for preservation of office information.
- Demonstrated adaptability by taking on ad-hoc tasks.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Conducted quality checks on deliverables, identifying and addressing discrepancies.
- Carried out duties with strict compliance to company standards and policies.
- Maintained orderly files with updated, easily accessible information for staff.
Staff Shuttle Bus Driver & delivery of supplies
Phyllis Tuckwell
Fareham, Hampshire
2023.09 - Current
- Followed company policies strictly, upholding professional standards at all times.
- Kept accurate logs of trips, ensuring compliance with regulations.
- Promoted good behaviour amongst passengers with clear communication of rules.
- Reported any mechanical problems promptly for early resolution.
- Managed difficult situations calmly, creating a peaceful environment onboard.
- Navigated different routes efficiently to reach destinations on time.
- Conducted pre-trip inspections of the bus to ensure roadworthiness.
- Maintained punctuality for smooth running of timetable schedules.
- Provided excellent customer service to passengers, ensuring a comfortable journey.
- Ensured passenger safety by adhering to all traffic regulations.
- Reported any malfunctions promptly to keep bus running smoothly.
- Prioritised passenger safety, constantly adjusting driving and vehicle speed to weather and traffic conditions.
- Performed safety checks before and after shifts, completing daily checklists.
- Maintained professional appearance and excellent hygiene levels to uphold company reputation.
- Offered flexible working patterns to meet peak business demands.
- Reported delays and accidents to dispatchers at head office.
- Made scheduled stops dictated by assigned route, keeping within five minutes of estimated time of arrival.
- Created enjoyable travel experiences by engaging passengers in lively conversations.
- Obeyed highway code and road safety rules, providing safe, professional bus services.
- Operated vehicles with strict attention to road laws.
- Greeted passengers with warmth and professionalism, upholding positive company reputation.
- Drove passenger vehicles of varying sizes safely and responsibly.
- Anticipated challenges and made proactive decisions to maintain adherence to schedules and routes.
- Transported passengers and goods on assigned local routes.
- Managed vehicle heating and air-conditioning for good passenger conditions.
Palliative care assistant
Phyllis Tuckwell
Farnham, Surrey
2022.01 - 2023.09
- Collaborated in multidisciplinary team meetings for holistic patient care approach.
- Established rapport with patients rapidly by empathetic listening and conversation skills.
- Managed health records meticulously maintaining privacy at all times.
- Offered companionship to lonely patients, enhancing their mental well-being.
- Maintained clean and safe surroundings for the prevention of infections.
- Provided emotional support to patients, fostering a peaceful environment.
- Handled sensitive situations tactfully whilst respecting cultural beliefs and customs.
- Managed personal hygiene needs of patients with compassion and respect.
- Assisted in daily activities of patients for improved quality of life.
- Encouraged independence among patients by supporting mobility exercises.
- Recorded patient observations meticulously, aiding accurate treatment planning.
- Supported grieving family members following end-of-life care, providing comfort during difficult times.
- Delivered palliative care to terminally ill patients, ensuring comfort and dignity.
- Enforced adherence to data protection policies, safeguarding sensitive information.
- Anticipated and identified bereavement needs of families and carers.
- Used paper and computerised case recording systems to track casework and patient data.
- Formulated appropriate support plans to meet patient needs.
- Maintained updated knowledge of Mental Capacity Act and associated capacity-specific assessments.
- Attended regular training and supervision workshops for improved service user support.
- Promoted independence and positive wellbeing when working with vulnerable adults and children.
- Kept detailed, accurate records for well-maintained care continuity between support staff.
- Monitored service user progress, escalating concerns for swift resolution.
Phlebotomist
Alexandra Doctors Surgery
Farnborough, Hampshire
2021.11 - 2022.01
- Assisted in training new staff on phlebotomy procedures, leading to smoother operations.
- Conducted sanitisation procedures to maintain clean and safe work environment.
- Showcased exceptional attention to detail whilst handling delicate specimens.
- Established trust among patients through professional and empathetic communication skills.
- Collected blood samples for diagnostic purposes.
- Improved patient comfort by employing gentle venipuncture techniques.
- Built rapport with nervous patients to ease discomfort during procedure.
- Prepared patients for procedure by explaining process thoroughly.
- Adhered strictly to guidelines for biohazardous waste disposal, reducing risk of infection spread.
- Maintained strict adherence to health regulations in all tasks, ensuring patient safety.
- Enhanced laboratory efficiency with prompt and accurate sample labelling.
- Used advanced knowledge of vein locations for efficient blood collection.
- Achieved quick turnaround times by swiftly processing samples after collection.
- Ensured accuracy of patient information by meticulous record keeping.
- Collected blood samples, selecting appropriate vacutainer tubes, syringes and needles for collection.
- Respected confidentiality and privacy, keeping all personal and health data secure.
- Labelled vacutainer tubes with patient name, date and collection time.
- Prepared collected samples for transport to laboratory within strict timelines.
- Greeted patients and verified personal information before phlebotomy services.
- Maintained patient sample integrity through correct handling and storage.
- Monitored patient wellness during collection to proactively address adverse reactions.
- Protected patients by following infection control, sharps disposal and bio-hazardous waste disposal procedures.
- Stocked phlebotomy trolley or carrier with appropriate supplies.
- Asked patients to form fists, enabling prominent veins to stand out.
- Swabbed collection site to disinfect skin and waited for skin to dry to avoid contamination.
- Cleaned and prepped collection stations between appointments to reduce patient wait times.
- Complied to strict hygiene procedures to minimise risk of contamination.
- Set up areas and equipment to help keep appointments running to schedule.
- Performed routine clinical procedures quickly and safely.
- Replenished stock to maintain availability.
Palliative Care Health care assistant
Phyllis Tuckwell
Farnham, Surrey
2018.07 - 2021.11
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
- Provided emotional support to patients and their families during difficult times.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
- Monitored vital signs of patients with meticulous attention to detail for accurate readings.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
- Assisted in patient care, improved comfort and well-being.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Worked closely with nurses to maintain high levels of communication.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
- Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
- Monitored client health conditions and reported immediate issues to manager.
- Ensured safe, secure living conditions for service users, reducing risk and enhancing quality of life.
- Helped service users improve their independence, building strength and confidence to enhance daily living.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Demonstrated consistent respect and privacy for care users, maintaining dignity irrespective of circumstance.
- Delivered high-quality, dedicated care to clients with disability, consistently achieving individual care plan objectives.
- Submitted reports to manager regarding status of client.
- Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
- Empowered vulnerable individuals to retain maximum independence through targeted care.
- Thoroughly sterilised and sanitised clinical and mobility equipment.
- Provided compassionate personal care for elderly patients, offering support with washing, dressing and toileting.
- Safely and securely transported patients using hoists and wheelchairs.
- Provided personalised care and support to vulnerable individuals, helping them retain maximum independence.
Community carer
All About Care
Guildford, Surrey
2015.04 - 2018.07
- Collated comprehensive care plans for each client, tailoring services to individual needs.
- Provided high-quality care to elderly clients, ensuring their comfort and safety.
- Managed difficult situations with empathy and patience, promoting a calm environment.
- Communicated effectively with family members about client's condition and progress.
- Assisted clients with daily activities such as dressing, personal hygiene and meal preparation.
- Delivered psychological support to clients coping with illness or disability, enhancing wellbeing.
- Ensured medication schedules were followed accurately to maintain client health.
- Handled emergencies calmly and efficiently by immediately contacting relevant healthcare professionals.
- Fostered warm relationships with clients based on trust, respect and compassion.
- Travelled between different households providing compassionate support for individuals unable to leave their homes.
- Demonstrated excellent time management skills by juggling multiple tasks efficiently without compromising on quality of care delivered.
- Conducted regular risk assessments in client homes to ensure a safe environment at all times.
- Upheld strict confidentiality whilst handling sensitive information pertaining to client's medical history or personal issues.
- Maintained accurate records of all interactions, observations and changes in the client's condition.
- Operated mobility equipment safely to aid in the movement of clients around the home.
- Responded promptly to emergencies with quick thinking and appropriate action.
- Administered oral and topical medication following instructions from medical personnel.
- Prepared and served healthy, nutritious meals, taking into account any special dietary needs and personal preferences.
- Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
- Contributed to specialised care for people with dementia, re-enablement or people with continence difficulties.
- Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
- Assisted in mobility exercises and routines to improve vitality.
- Offered emotional support and companionship to address holistic wellbeing.
- Listened to clients' current struggles to signpost relevant support.
Live in Carer in Hayle Cornwall
Mrs Marilyn Shephard
Aldershot, Hampshire
2014.01 - 2015.03
- Coordinated with healthcare professionals for holistic client care.
- Supported emotional well-being through empathetic interactions.
- Managed medication for ensuring regular intake and preventing complications.
- Assisted with personal grooming to maintain dignity and self-esteem of the client.
- Adhered strictly to privacy rules to respect clients' rights.
- Encouraged independence by supporting in day-to-day chores where possible.
- Provided night-time support when needed, ensuring restful sleep for the clients.
- Provided companionship by engaging in stimulating conversations and activities.
- Prepared nutritious meals, contributing to overall health improvement.
Community night carer
Crown Care
Hartley Wintney, Hampshire
2012.08 - 2013.12
- Ensured safety and comfort of patients throughout the night.
- Performed regular checks on patients, noting down observations accurately for follow-up action.
- Assisted in serving late-night snacks or meals as per individual dietary plans, ensuring nutritional needs were met appropriately.
- Responded promptly to patient calls and requests, offering immediate assistance.
- Documented all actions taken during shift for continuity of care.
- Provided high-quality personal care to elderly residents during evening hours.
- Maintained a calm environment to facilitate peaceful sleep for all residents.
- Demonstrated empathy and patience whilst dealing with confused or agitated patients due to dementia or other conditions.
- Offered emotional support to distressed patients whilst maintaining professional boundaries.
- Maintained confidentiality and compliance standards for optimised patient care.
Dial A Ride Driver/Day Centre Senior Assistant
Guildford Borough Council
Guildford, Surrey
2003.01 - 2012.02
- Demonstrated professionalism when dealing with clients, fostered positive relationships.
- Ensured prompt delivery of parcels by utilising effective navigation skills.
- Navigated through heavy traffic whilst maintaining composure.
- Showcased strong ability to handle high pressure situations calmly during peak hours.
- Followed route schedules, improved punctuality.
- Demonstrated excellent knowledge of local routes and shortcuts via diligent planning.
- Enhanced customer satisfaction with prompt and courteous delivery service.
- Maintained vehicle cleanliness for a professional appearance.
Community carer
Surrey County Council
Guildford, Surrey
1997.09 - 2002.01
- Conducted regular risk assessments in client homes to ensure a safe environment at all times.
- Developed personalised care plans, tailored to individual needs and preferences.
- Fostered warm relationships with clients based on trust, respect and compassion.
- Communicated effectively with family members about client's condition and progress.
- Operated mobility equipment safely to aid in the movement of clients around the home.
- Assisted clients with daily activities such as dressing, personal hygiene and meal preparation.
Education
GCSEs - English, Maths, Science, Geography, Child care, Textiles
Fernhill Senior Secondary School
Farnborough, Hampshire 1977.09 - 1982.05
NVQ Level 2 - Health Care
Farnborough Tec
Farnborough, Hampshire 2007.10 - 2008.05
NVQ Level 3 - Health Care
Connect2Connect
Leatherhead, Surrey 2017.03 - 2018.05
Care Certificate
Frimley Park Hospital
Frimley, Surrey 2018.09 - 2019.05
Skills
Looking after Stock which is required for house keeping
and rotating supplies by date Ensuring supplies are ordered and making sure that supplies do not run out
Discarding out of date Material and ensuring compliance with COSHH plus ensuring stock is stored correctly also checking the online that the products match the data sheets
Checking staff daily cleaning data
I have completed Material Data Sheets (MDS)
Filing paper work that is required on a weekly basis
Consignment forms and check that all paper work is in date order
When Manager has been off on Annual Leave, I have checked staff were on alright on sight at Kings Lodge, if there were issues I reported back to Managers, Manager When uniform needed to be ordered I researched the products from the suppliers, account number we used and found information I needed and to check it was the right, product, sizes and logo where this had to be placed on the uniform I took this to the manger on site and asked if they could order the items
Affiliations
- Walking my dog, Keep fit class, seeing my family on a regular basis. I like reading.
Timeline
House Keeping Admin/Support
Phyllis Tuckwell
2024.04 - Current
Staff Shuttle Bus Driver & delivery of supplies
Phyllis Tuckwell
2023.09 - Current
Palliative care assistant
Phyllis Tuckwell
2022.01 - 2023.09
Phlebotomist
Alexandra Doctors Surgery
2021.11 - 2022.01
Care Certificate
Frimley Park Hospital
2018.09 - 2019.05
Palliative Care Health care assistant
Phyllis Tuckwell
2018.07 - 2021.11
NVQ Level 3 - Health Care
Connect2Connect
2017.03 - 2018.05
Community carer
All About Care
2015.04 - 2018.07
Live in Carer in Hayle Cornwall
Mrs Marilyn Shephard
2014.01 - 2015.03
Community night carer
Crown Care
2012.08 - 2013.12
NVQ Level 2 - Health Care
Farnborough Tec
2007.10 - 2008.05
Dial A Ride Driver/Day Centre Senior Assistant
Guildford Borough Council
2003.01 - 2012.02
Community carer
Surrey County Council
1997.09 - 2002.01
GCSEs - English, Maths, Science, Geography, Child care, Textiles
Fernhill Senior Secondary School
1977.09 - 1982.05