Junela Mataba
Zone II, Socorro, Oriental Mindoro,Philippines
Summary
Dedicated customer service professional skilled in engaging with clients and enhancing guest experiences. Manages customer inquiries with attentiveness, ensuring satisfaction and loyalty. Committed to fostering positive interactions and maintaining high standards of service.
Overview
1
1
year of professional experience
Work History
Housekeeping Attendant
Marco Vincent Hotel and Restaurant
Puerto Galera, Philippines
07.2025 - 01.2026
- Maintained high standards of cleanliness and hygiene in guest rooms, adhering to hotel policies.
- Kept beds clean and refreshed by changing bed linen and fluffing pillows after use.
- Responded to guest requests and inquiries courteously, enhancing their stay experience.
OJT - New Accounts
Land Bank of the Philippines
Pinamalayan, Oriental Mindoro, Philippines
11.2024 - 03.2025
- Engaged with customers to better understand needs and deliver excellent service.
- Filing different transactions of new accounts.
- Assisting customers updating their accounts.
Education
Bachelor of Science - Business Administration Major in Financial Management
Southwestern Institute of Business and Tecchnology
Pinamalayan, Oriental Mindoro2025
Senior High - Accountancy, Business Management
Southwestern Institute of Business and Tecchnology
Pinamalayan, Oriental Mindoro2021
Junior HIgh School
Leuteboro National High School
Leuteboro II, Socorro Oriental Mindoro2019
Primary Education
Socorro Central School
Zone IV Socorro, Oriental Mindoro2015
Skills
- Time management
- Customer service
- Communication skills
- Team collaboration
- Customer engagement
- Handling guest requests
Hobbies and interests
- Reading
References
- Elreen S. Solasco, Marco Vincent Operational Manager, Marco Vincent Hotel and Restaurant, 096734184116
- Raymond D. Rejano, Service Crew, Jollibee Corp. 09971255541
Timeline
Housekeeping Attendant
Marco Vincent Hotel and Restaurant
07.2025 - 01.2026
OJT - New Accounts
Land Bank of the Philippines
11.2024 - 03.2025
Bachelor of Science - Business Administration Major in Financial Management
Southwestern Institute of Business and Tecchnology
Senior High - Accountancy, Business Management
Southwestern Institute of Business and Tecchnology
Junior HIgh School
Leuteboro National High School
Primary Education
Socorro Central School