Junaid Khan
Sales Engineer | TOGAF® 9.2 Certified Solutions Architect
Reading, UK
Summary
- Well-rounded, seasoned professional with 16 years of experience building strong customer relationships gained at global corporations such as Experian, Synopsys, Visa, and Oracle.
- Results-driven, passionate sales engineer with 7 years of pre-sales expertise in driving revenue and business growth with a Fintech & CRM SaaS background.
- Proven track record of leveraging technical knowledge and problem-solving skills to provide tailored solutions to customers while consistently delivering exceptional customer satisfaction.
- Motivated and detail-oriented engineer with experience in designing, implementing, troubleshooting, & documenting software solutions.
Overview
7
7
years of professional experience
Work History
Sales Engineer
Sendbird
05.2022 - 10.2023
- Direct impact on new logo acquisition, converting MQLs into SQLs, increasing Deal Win Rate, achieving regional sales targets, and identifying upsell opportunities.
- Developed & presented custom demos for conversational UX use cases used by the wider sales team saving time & cost.
- Designed custom software solutions & integrations for clients using Rest APIs & UIKits/SDKs.
- Worked closely with EMEA Sales Teams as a solutions consultant for Enterprise prospects/customers & helped achieve regional sales targets by performing technical qualification.
- Main point of contact for technical integration issues & questions, problem-solving, articulating value proposition, & providing recommended solutions & best practices during the sales cycle.
- Be the voice of the customer internally and connect customer feedback to internal product and engineering teams.
- Attended trade shows and marketing events to promote products and network with industry contacts.
Global Sales Engineer
Experian
04.2018 - 05.2022
- Direct impact on revenue generation and strengthening growth for Experian products across multiple top-tier enterprise verticals – 5 million USD per year, some notable enterprise deals over 1 million USD.
- Expansion into 15 new markets. Rolled out identity monitoring services to millions of Experian consumers in multiple markets including South Africa, Brazil, Malaysia.
- Experience with enterprise customers in a wide global sales territory- EMEA, APAC, LATAM.
- Developed new business processes and frameworks, best practices, competition analysis, and trained internal sales teams.
- Built new systems & automated tasks for partners for tangible cost & human effort savings.
- Delivered end-to-end multiple complex global implementation & SaaS deployment projects contributing to revenue and customer growth.
- Led technical discussions & solution deep-dives with customers/prospects to highlight the value proposition of Experian solutions. Presented solutions as a subject matter expert to business (C-Level) and technical stakeholders.
- Provided guidance, training, and support to partners & conducted regular business reviews with partners, analyzing performance metrics and identifying areas for improvement.
- Owned & completed prospect RFIs, RFPs, & security questionnaires.
- Captured market requirements & trends based on partner feedback & raised appropriate internal product enhancements with global product management teams – cross-functional collaboration.
Sales Engineer
Synopsys (Black Duck Software)
02.2017 - 04.2018
- Delivered technical sales presentations & product demonstrations to prospects and presented benefits and value of products.
- Managed technical integration and proof of concept stages.
Technical Support Engineer
JIVE Software
2015 - 2017
Senior Technical Support Engineer
Akamai
2015 - 2015
Product Support Engineer
VISA (Cybersource)
2013 - 2015
Senior Technical Support Engineer
ORACLE (RightNow)
2010 - 2013
Education
MSc By Research in Engineering
University of Reading
UKBachelor of Electronic Engineering (Hons)
University of Reading
UKSkills
SQL, MySQL, Linux
SOAP & REST APIs JSON XML Postman
API security, Authentication, & Encryption
DevOps and CI/CD experience, App Security
Java, Javascript, HTML, CSS, PHP, Perl, SAML
Agile, Jenkins, GitHub, Tableau, Looker
Internet technologies, DNS, HTTP, TCP/IP, TLS
Cloud platforms AWS, IaaS, SaaS, PaaS
CRM: Salesforce, Oracle RightNow, Jive, Siebel
JIRA, Confluence, SharePoint, Wrike, Asana
Sales Methodologies: MEDDIC, Sandler, STC
Product Demonstrations, Proof of Concept/Value, Success Criteria definition
RFP/ RFIs, SOW, Security Questionnaires
Solution Design, Requirements Analysis
Data and Business Analysis
Project Management
Compliance & GDPR Knowledge
Attractive Presentation Skills
Excellent listening, negotiation, verbal and written communication skills
Strong interpersonal & effective relationship-building skills
Proven success in presenting and delivering technical pitches to C-levels & varying audiences
Ability to articulate ideas clearly and concisely
Requirements Management
Technical Consulting
Sales Closing
Detail-oriented with strong organizational skills
Time management & Multi-tasking
Stakeholder Management
Self-motivating, entrepreneurial spirit
Resourceful and initiative led
Proactive can-do attitude Inquisitive Leadership Skills
Client-focused, customer-centric approach
Resilient team player, cross-team collaboration
Adaptability- open to learning, quick to ramp up
Energetic, disciplined, attention to detail
Timeline
Sales Engineer
Sendbird
05.2022 - 10.2023
Global Sales Engineer
Experian
04.2018 - 05.2022
Sales Engineer
Synopsys (Black Duck Software)
02.2017 - 04.2018
Technical Support Engineer
JIVE Software
2015 - 2017
Senior Technical Support Engineer
Akamai
2015 - 2015
Product Support Engineer
VISA (Cybersource)
2013 - 2015
Senior Technical Support Engineer
ORACLE (RightNow)
2010 - 2013
MSc By Research in Engineering
University of Reading
Bachelor of Electronic Engineering (Hons)
University of Reading