Junaid Qureshi

• Supported delivery of an £8m client contract, coordinating operations across a 273-site estate with ~600 staff
• Acted as primary point of contact for clients, managing queries, resolving escalations, and maintaining strong working relationships
• Coordinated staffing, attendance, and performance across multiple locations to ensure consistent service delivery
• Monitored service quality and addressed operational issues in real time to minimise disruption across sites
• Conducted site visits to support service delivery, compliance, and relationship management
• Worked cross-functionally with internal teams and field staff to maintain smooth day-to-day operations
• Assisted with workforce planning, scheduling, and administrative processes

Additional IT & Technical Exposure (Alongside Core Role):

• Provided first-line IT support, including ticket triage, user communication, and escalation
• Assisted with Microsoft 365 administration (user accounts, permissions, access control)
• Gained hands-on exposure to Microsoft Azure and cloud-based environments
• Used Microsoft Defender for basic monitoring and security awareness
• Performed hardware repairs on end-user devices (screens, keyboards, components)

• Delivered high-quality service in a fast-paced, high-volume environment
• Resolved customer issues efficiently while maintaining satisfaction under pressure
• Operated POS systems and supported daily operations
• Maintained compliance with health, safety, and licensing regulations
• Worked collaboratively within a team to meet service standards