Junaid Khawaja

• Spearheading an ongoing large-scale reconciliation programme for leading retirement-home provider, managing cross-functional team of client finance, contractors, forensic specialists, consultants and PwC Finance Managed Services to address an 18-month backlog of 1.5 million transactions (c. £900m).
• Designed and deployed scalable reconciliation framework in compressed timeframe, reducing average reconciliation cycle from four months to two months, materially improving Record-to-Report timeliness and audit readiness.
• Built and presented business case for tech-enabled reconciliation solution targeting 55% automated match rates to reallocate resources to high-value variance investigation and exception resolution.
• Conducting cross-process root-cause analysis different type of bank transactions remediating systemic failures and strengthening month-end controls to reduce recurring exceptions.
• Positioned PwC’s tech-enabled managed-services proposition as long-term, cost-effective solution, securing client buy-in and materially supporting PwC’s bid for three-year Finance Managed Services contract.
• Scaled reconciliation design to support 540 bank accounts, demonstrating operational scalability and underpinning transition planning for Shared Services/Global Business Services (GBS) delivery.
• Chaired senior reconciliation governance and steering forums with client sponsors, contractors and specialist teams, accelerating decision making and ensuring prioritisation aligned with regulatory deadlines.
• Delivered executive-level reporting, exception dashboards and audit-ready documentation that translate complex technical issues into clear actions for stakeholders and regulators.
• Led capability uplift across multidisciplinary team through collaborative leadership style—establishing training plans, RACI matrices and standard operating procedures to embed sustainable managed-services delivery.
• Thrive in fast-paced, regulated environments; combine strong stakeholder management, problem-solving and delivery focus with passion for automation and digital enablement to build scalable, forward-looking finance solutions.
• Building trusted client relationships and leading diverse teams through collaborative, capability-building leadership style.

Finance Managed Capacity – Delivery Lead

• Core Finance Processes Expertise
  Delivered across Record to Report (R2R), Procure to Pay (P2P), Order to Cash (O2C), and FP&A in a managed services environment, ensuring accuracy, compliance, and efficiency.
  Designed and embedded control frameworks, review mechanisms, and RACI matrices, improving ownership, accountability, and reporting quality.
• Complex Finance Operations & Transformation Delivery
  Directed a balance sheet clean-up programme, reducing projected impact on profitability from £1.5m to £0.4m and identifying £1m of recoverable debt.
  Led an O2C process overhaul, introducing automation and new reporting mechanisms that cut manual effort by 80%, improved debt recovery, and transformed a £1.2m forecasted loss into a £0.7m profit.
  Supported client through ERP migration and restructuring, resolving migration issues within one week and reducing month-end close by 2 days through automation and task redistribution.
• Shared Services and Managed Services Delivery
  Transitioned full ownership of R2R to offshore delivery, trained client staff to manage P2P and O2C independently, and established sustainable shared service operating models.
• ERP and Technology Enablement
  Supported Oracle implementation for group reporting, ensuring operational continuity and compliance during transition.
  Introduced automation solutions and integrated P2P/O2C with R2R, accelerating reporting cycles and improving efficiency.
• Stakeholder Management and Relationship Building
  Built trusted relationships with senior client stakeholders and PwC leadership, securing additional workstreams and expanding scope.
  Recognised for strong relationship management skills, with senior leaders requesting my involvement in critical finance transformation initiatives.
• Leadership, Coaching, and Capability Development
  Led and managed a team of 10 qualified accountants (PwC and client), ensuring delivery against KPIs and SLAs.
  Trained and mentored 6 PwC colleagues and 4 client staff, empowering them to manage end-to-end finance processes and strengthening delivery capability.
  Introduced monthly lessons-learned sessions, embedding knowledge-sharing and continuous improvement practices.
• Strategic and Commercial Impact
  Secured additional managed service projects, including balance sheet clean-up and O2C overhaul, generating £217k in revenue uplift.
  Influenced PwC US leadership to assign work to Operate instead of PwC Poland, protecting delivery capability and revenue.
• Career Milestone
  The success and impact of these initiatives directly contributed to being the only individual promoted in the performance year cycle within the Operate Finance Managed Capacity team to manager postion in July 2025

• Managed the end-to-end financial reporting process, overseeing monthly management accounts and VAT submissions. Earned recognition for delivering high-quality reports and enhancing financial accuracy.
• Acted as the primary client liaison, ensuring seamless communication and issue resolution. Praised for client management skills and ability to build strong relationships.
• Conducted treasury reviews and implemented financial control improvements. Recognised for meticulous attention to detail and risk mitigation efforts.
• Provided leadership and mentorship to junior finance professionals. Acknowledged as an inspiring and supportive mentor within the organisation.
• Implemented process improvements, driving operational efficiency and enhancing client satisfaction ratings. Credited for strategic contributions that elevated client service scores.

• Led the preparation and review of statutory financial statements, ensuring compliance with regulations. Earned commendations for delivering accurate and timely financial reports.
• Managed corporate tax filings and VAT reporting, optimising tax strategies. Recognised for deep expertise in taxation and process optimisation.
• Oversaw external audit processes, liaising with auditors to ensure seamless compliance. Praised for ability to navigate complex audit requirements with ease.
• Provided strategic financial insights, supporting business planning and performance management. Recognised for impactful financial recommendations that improved business outcomes.
• Led training and mentoring programs for junior accountants. Acknowledged as a leader in talent development and knowledge transfer.
• Managed cash flow efficiently, maintaining a healthy business operation.
• Led accounts payable and receivable operations, ensuring timeliness and accuracy in transactions.