Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Waiter
Maya Suite Sheffield
sheffield, England
12.2023 - 08.2024
Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
Served high volumes of guests in fast-paced service environments with exceptional customer care.
Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
Advised on food and drink choices based on customer preferences.
Takeaway Cashier
Naz Curry House
sheffield, England
11.2021 - 10.2022
Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
Checked notes carefully to spot counterfeit currency.
Education
GCSEs -
Fir Vale School
Sheffield
09.2019 - 06.2024
Skills
Work very well under pressure
Group Leadership and Active Listening
Deal with complains and complex situations professionally